Employee Empowerment is Employee
Involvement that matters.
It could also be defined as controlled transfer
of authority to make decisions and take
What is needed?
Successful implementation of empowerment
requires change in corporate culture.
Does this mean Abdication?
An aspect of Working Smart
Empowerment is the key to motivation &
It enables a person to develop personally &
Inhibitors of Empowerment
Resistance from Employees & Unions
Resistance from Management
Personality Characteristics of Managers
Exclusion of Managers
Management’s Role in
Empowerment & Implementing
Development of Suggestion Systems (Fig 8.3)
Considering the Employees Point of View
Putting Vehicles in Place
Nominal Group Technique (fig 8.4)
Suggestion Systems - 1
Setting Up the System
Promoting the Suggestion System
Evaluating & Implementing suggestions
Improving the system..
Improving Suggestion Processing
Improving Individual Suggestions
Suggestion Systems - 2
Though Employees make suggestions, final
analysis is still to be made by manager.
Thus, Establish a formal rating system for
evaluating suggestion systems.
Handling Poor Suggestions
Carefully explain your position
Achieving Full Participation
Removing Hidden Barriers
Poor Writing Skills
Fear of Rejection
Encouraging new Employees
Coaching Reluctant Employees
How to Recognize Empowered
Defining Power as Discretion & Self- Reliance
Failing to Properly Define Empowerment for
Managers & Supervisors
Assuming Employees Have the skills to be
Getting Impatient Making the Transition from
Leadership is the ability to inspire people to
make a total, willing and voluntary
commitment to accomplish or exceeding
Overcome resistance to change
Broker the needs of Constituency groups
Establish an ethical framework
Leadership for Quality
Obsession with Quality
Freedom through Control
Looking for Faults in Systems
Continuing Education & Training
The Juran Trilogy:
Motivation & Inspiration:
Understanding Individual Needs
Understanding Individual Beliefs
In a total Quality setting, the most appropriate
style might be called participative leadership
taken to a higher level
Building & Maintaining a
Popularity & the Leader
Not all good leaders are popular. Vice Versa
Sense of Purpose, Self-Discipline, Honesty,
Credibility, Commonsense, Stamina,
Trying to be a buddy, Having an Intimate
relationship with an employee, Trying to keep the
Leadership Vs Management
Leadership & Management are two distinctive
and Complementary systems of action.
Coping with Complexity Coping with Change
Planning & Budgeting for Setting the Direction for
Develops capacity to Aligns people to work
carry out plans through toward the vision
organizing & staffing
Ensures accomplishment Motivates & Inspires
of plans through controlling people to want to accomplish
& Problem Solving the plan
Leadership, Ethics, Change
Leadership & Ethics:
Setting high standards of ethical behavior is an
essential task of leaders in a total quality setting.
Leadership & Change
Have a clear vision & corresponding goals
Exhibit a strong sense of responsibility
Be an effective communicator
Have a high energy level
Employees & Mangers on Change
Difficulty in Change Different perceptions of
employees & managers.
Hence, proper atmosphere should be created to
Restructuring & Change:
Be smart & Empathetic
Have a Clear Vision
Establish Incentives that Promote the Change
How to Lead Change?
Change Facilitation Model:
A critical aspect of leadership in today’s globally
oriented organization involves leading change.
Team Building & Teamwork - 1
What is a Team?
A team is a group of people with a common,
Rationale for Teams
Primary reasons for advocating teamwork are:
Two or more heads are better than one.
People in teams get to know each other better, build
trust & as a result help each other.
Teamwork promotes better communication.
A group of people become a team when the
following conditions exist:
Team Building & Teamwork - 2
Types of Teams
Department Improvement Team
Process Improvement Team
Learning to Work Together
Factors influencing teamwork:
Personal Identity of Team members
Relationships among Team members
Identity within the organization
How to be a Member?
Team Building & Teamwork - 3
How to be a Leader?
Be clear on the team’s mission
Identify success criteria
Be action centered
Establish the ground rules
Cultivate Team Unity
Team Excellence & Performance
Interdependence, Stretching tasks, Alignment,
Common Language, Trust/Respect, Shared
Building Teams & Making them
Following are the factors that influence team
building & should be taken care of:
Makeup & Size of Teams
Choosing Team Members
Responsibilities of Team Leaders
Other Team Members
Creating Teams Mission Statement
Developing Collegial Relationships
Promoting Diversity in Teams
Four Step Approach to Team
Assessing Team Needs
Planning Team-Building Activities
Executing Team-Building Activities
Evaluating Team-Building Activities
Character Traits & Teamwork
Following are few character traits required for
Teams are not Bossed
– They are Coached
Bosses approach the job from
“I’m in charge – do as you are told perspective”.
facilitators of team development and continually
Following are a few characteristics of a
Clearly Defined Character
Team Development/Team Building
Handling Conflict in Teams
Resolution Strategies for Team Conflicts:
Plan & Work to establish a balanced culture
Establish clear criteria
Don’t allow individuals to build personal empires
Encourage & Recognize risk-taking behavior
Value constructive dissent
Assign people of widely differing perspectives
Reward and recognize both dissent & teamwork
Structural Inhibitors of Teamwork
Commonly found structural inhibitors to
teamwork in organizations are:
Compensation & Recognition
Planning & Control
Rewarding Team &
An organization’s attempt to institutionalize
teamwork will fail unless it includes
implementation of an appropriate
Defnition of Communication
Communication is the transfer of message
( information,idea,emotion,intent,feeling or
something else) that is both received and
Effective Communication means that the
message is received ,understood and acted on
in the desired manner. It is higher order of
Strategies to communicate the
importance of quality
1) Be optimistic and tie quality to the
organization’s strategic direction
2) Consider the points of view of all sides
when formulating your message.
3) Be positive ,honest and consistent-give
every one the same message.
Defnition of Listening
Listening means receiving the
message,corretly decoding it and accurately
perceiving what it means.
Inhibitors of effective listening
Lack of concentration
Improving the listening skills
Upgrade your desire to listen
Ask the right question
Judge what is really being said
Eliminate listening errors
Communicating in Writing
Plan before you write.
Practice self – editing.
Strategies for improving
Keep up to date.
Prioritize and determine time constrains.
Decide whom to inform.
Determine how to communicate.
Communicate and follow up.
Check understanding and obtain feedback
Overview of Education,
Training & Learning - 1
An organized, systematic series of activities
designed to enhance an individual’s work-related
knowledge, skills, and understanding.
Corporate America invests more than $45
billion per year in training.
Sources of Training:
In house training
External Training or a combination of both.
Numerous Instructional methods like
Overview of Education,
Training & Learning - 1
Types of training by Industry:
Employee relations etc.,
Changing Role of Training
Mission of corporate Training is becoming the
maximization of competitiveness through
Attitudes towards Training
Although interest levels don’t yet match those
Rationale for Training
The rationale for training can be found in the
need to compete.
Following are the important factors for “need
Quality of the existing labor pool
Rapid & Continual Change
Technological Transfer Problems
Training needs Assessment
It is most important to:
Train those who need it most
Ensure that the training provided is designed to
promote the goals of the organization
Managers may become involved in assessing
training needs at two levels:
The most structured approach managers can
Strategies for maximizing training resources:
Build in Quality from the start
Preview & Customize
Computer Based training, Group instruction etc.
Enrolling employees in programs provided by
Evaluating Training begins with a clear
statement of purpose.
To know where training has improved
performance, managers need to know three
Was the training provided valid?
Did the Employees learn?
Has the learning made a difference?
Managers as Trainers & Trainees -
Principles of Learning:
People learn best when they are ready to learn
People learn more easily when what they are
learning can be related to something they already
People learn best in a step-by-step manner
People learn by doing
The more often people use what they are learning,
the better they will remember and understand it
Success in learning tends to stimulate additional
Impact of Illiteracy on Industry:
Difficulty in filling high-skill jobs, lower levels of
productivity, higher levels of waste etc.,
What Industry Can Do
Industry in United States has found it necessary to
confront the literacy problem head-on.
Companies are doing this by providing remedial
education in the workplace.
What Managers Should Know about Literacy
Teaching Study Skills
Make a schedule and stick to it
Have a special place to study
Listen and take notes
Improve test-taking skills
Using Humor in Training
Properly used relevant humor can produce a more
favorable audience for the trainer.
Why Training Sometime fails?
Recurring errors associated with orientation
Too much Information
Principles for providing effective training:
Base orientation topics on a needs assessment
Establish an organizing framework
Establish learner control
Make orientation a process, not just an event
An old adage states
“The customer is always right”
Customer education has several aspects:
Shaping customer expectations
Providing user support
Customer expectations are shaped by the
promotional literature used in marketing the
Ethical behavior and the rationale for it can be
Ethics training is becoming increasingly
As the pressures of succeeding in an intensely
competitive global marketplace grow.
Following are a few recommendations:
Facilitate, don’t preach
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