Management skills.

1. MANAGEMENT SKILLS

2. TARGET • Determine the roles and responsibilities of a manager. • Build up teamwork and a friendly working place. • Effective communication skills and motivation for workers. • Improve solving problem skills. • Effective time management to work successfully.

3. PART I: TO BE A PROFESSIONAL MANAGER

4. MANAGER ROLE • A manager does the work through another person. • The results of the manager's job depend on the results of the employee.

5. Responsibility of the manager • Promote the implementation of the work. • Connect information between supervisors and workers. • Monitor worker’s jobs • Guide and support worker. • Solve working issues. • Ensure implemented regulations. • Concern about rights and obligations of workers

6.  Open  Be calm and mature  Respect other person Three types of management Lack of bravery Arbitrary Profession  Uncontrollable emotion  Shout at others  Arrogant  To shift the blame on others  Mild  Hard working  Indecisive  No criticism, suggestions

7. Three steps to influence Direct Impact To build a relationship To set an example for others

8. Build a positive attitude Positive thinking: • Seen opportunities in all circumstances • See the good in others • Always look ahead and believe in a better future

9. Capacity required by the manager Knowledge Skill Attitude ASK model K S A

10. PART II: TIME MANAGEMENT SKILLS

11. TIME DEFINITION Time is a valuable asset with three characteristics Limitation No change Hard to value

12. What is time management? Time management is defined as the time that you can control. When you manage your time, you spend time thinking and planning before you actually do it.

13. Thieves of time Interruption Paper Phone Visitor Meeting

14. Time management process Set purpose Break down your goals Determine your manageable action steps Sort your priority action steps Group the same job again Set up your schedule

15. SMART Goal  Specific  Measurable  Achievable  Realistic  Time – bound

16. Priority • A - Must do • B - Should do • C - Can do

17. PART III: COMMUNICATION SKILLS AND EXCHANGE INTERNAL INFORMATION

18. WHAT IS COMMUNICATION? • Communication is two-way exchange between two objects. • 2 parties communicate need to understand each other and have exactly information.

19. Sender Idea Wisher Opinion Code information Send Receive information Decode information Understand ReceiverMessage

20. FORMS OF COMMUNICATION TRANSLATION BY LANGUAGE Speak Write

21. fff USE EFFECTIVE SPEECH Simple Exactly Brief Clearly

22. NON-VERBAL COMMUNICATION Costume Make up Body movement Distance communication Eyes Chart

23. 6 Ways to create sympathy in communication Professional appearance Keep your smile Memorize their name Listen and encourage them to talk more about them. Care about others honestly Tell them what they are expecting.

24. Principle 3V in communication Communication model of Albert Mehrabian 1960s What do you say? How is your voice? How is your body langue?

25. PART IV: PROBLEM-SOLVING AND DECISION-MAKING SKILLS

26. What is the problem? Errors •Unknown root cause. • Haven’t found how to fix it yet. Standard reality reality Errors

27. Realize the problem To find reason and solve problem proactively. Evaluate problem.

28. Problem solving process Present the problem Define the root cause Find out solutions Execute the solutionsYes/No

29. Story of three scientists and a balloon

30. Why must the matter be correct? Right: • It is easier to find the right solution Wrong: •Deadlock • Solve an abstract problem. • Solve incorrect problem.

31. FIND CAUSE OF THE PROBLEM

32. Ask the question "Why?" Why? Why? Why? Why? Why? Problem Possible cause

33. Fish bone diagram Usually carried out in a group Also known as causal diagram or Ishikawa Problem

34. SELECTION AND ENFORCEMENT SOLUTION

35. Find a solution Two-approach way: • Logical thinking. • Creative thinking. Connect 9 points with only 4 segments without lifting the pen.

36. How is human affected by other person and past? Dead

37. PART V: MAKE PARTNERSHIP AND ENCOURAGE YOUR EMPLOYEE

38. 3 core elements of cooperation in the workplace Workplace co-operation is based on: • Mutual respect •Trust • The process of effective communication. Communication Respect Trust

39. Personal values Behavior Attitude Value

40. Build a win-win relationship Interestedinthejob Caring for people Win - Lost Win - Win Lost - Win

41. Theoretical hierarchy of Maslow needs Physical Safe Society Respect Express yourself

42. 5 LEVELS LISTEN Level 1: Ignore Level 2: Pretend to hear Level 3: Selective listening Level 4: Attentive listening. Level 5: Active listening

43. SUPPLY FEEDBACK Targets Activity / Process Result Feedback

44. Suggestions step for fixes Do not hurt heart employee self-esteem Error problem Ask the reason Explain the impact Workers accept the mistake Explain discipline (If has) Commit to bug fixes Encourage

45. PART VI: CONVINCE SKILLS AND SOLVE CONFLICT IN GROUP

46. CONVINCEMENT PREPARATION 1. Understanding hearer: • Current needs •Point of view • Personality (rational or emotional) •Concerns 2. Choose the "most important“ points to convince others

47. WHAT IS THE CONFLICT? • Conflict is a collision of power, purpose or personality between individuals and groups or between groups • Often contradiction is the disagreement over duty or emotional problem. COCCONFLICT Duty’s confliction Emotional confliction

48. JOB’S CONFLICTION CAUSES Personal characteristicsUnclear responsibility Feeling Bounding task Different priorities Allocate resources Different goals Bad communication

49. BASIC STEPS TO RESOLVE THE CONFLICT What do you want to achieve? Find people who can best deal with conflict Ready negotiate; Do not give orders Do not be distracted by personal conflicts Focus on results that are mutually beneficial

50. ACHIEVE GOALS Core Important Suitable

51. 6 PRINCIPLES’S NEGOTIATION Principle 1. Separate people from the problem Principle 2. Focus on benefits, not position Principle 3. Searching for solutions is a common concern of both parties Principle 4. Use objective criteria as criteria to determine the outcome Rule 5. Do not ONLY talk about "faith“ Rule 6. Think about (prepare) your best alternative way.

Management skills.

Management skills.

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