We never have to worry about TTA’s trainers teaching a class. The topics we teach are complex, and we can count on TTA to deliver expert trainers, consistently. They understand the product and our company values.

1. 1.508.890.8500 Info@TTACorp.com www.TheTrainingAssociates.com
The Training Associates and TTA are trademarks of The Training Associates Corporation
“Our training staff spends
close to 20% of their time
in the field developing
subject matter expertise.
We needed to partner
with a company who
matched Core BTS’s
philosophy and standards
for training quality.”
— Alli Jerger
Director of Learning Solutions
Core BTS
Business Problem
As part of Core BTS’s service offering, the company provides training to
maximize their clients’ technology investments. With an increased demand to
offer training classes outside the current offering, the company needed to
deliver training to clients without impacting its internal staffs current training
schedules. From a business standpoint, adding full-time resources was not a
viable option because the topics were varied and ad hoc. Core BTS looked to
partner with a learning provider who could identify and deliver training
professionals to fulfill the demand for additional technology training.
The company prides itself on providing trainers who have years of industry
experience and hold the highest levels of technical certification, so finding
qualified expert trainers who could meet these high standards was critical to
Core BTS. “Our training staff spends close to 20% of their time in the field
developing subject matter expertise,” said Alli Jerger, Director of Learning
Solutions at Core BTS. “We needed to partner with a company who matched
Core BTS’s philosophy and standards for training quality.”
Background
Core BTS is a customer-centric technology consulting firm. As a trusted partner
and solution innovator, the company elevates, enhances, and enables IT
experiences across the world. Core BTS has twelve offices in seven states, with
350 employees to drive over 2500 ongoing customer relationships. The
company envisions, executes, and enables technology solutions through its
Professional Services Organization – to deliver business, infrastructure, and
operational value and to ensure shared success.
Selection Process
Having previously worked with The Training Associates (TTA), the company
immediately contacted TTA. It soon became clear to Core BTS that TTA was
the leading provider of training talent and solutions and had the experience to
deliver the highly qualified, industry experienced training professionals the
company required.
Core BTS’s decision to rely primarily on TTA was validated when the company’s
largest client became extremely unhappy with another vendor’s trainer’s
performance, and dismissed the trainer immediately. Core BTS needed to find
a replacement trainer fast, and this time, there was no room for error. The
company immediately turned to TTA who deployed a trainer who exceeded
their client’s expectations. “TTA’s trainer took the time to discuss the project
with our client as part of the training preparation,” said Jerger. “TTA and their
trainers really knocked the training out of the park.”
Taking A Proactive Approach to
Delivering ClientTraining
Case Study

2. Taking A Proactive Approach
to Delivering ClientTraining
Business Results
As a result of Core BTS’s partnership with TTA, the company was able to immediately fill the
additional ad hoc class offerings to meet their clients’ demand for high quality training and
satisfaction. TTA trainers average over 95% on student evaluations. The company benefits from
the cost-savings and flexibility of using a pay-for-performance model to support a comprehensive
monthly training schedule. Core BTS is now able to proactively schedule and deliver all clients
requests for training, regardless of the topic, and is able to fulfill 20% of their course schedule with
ad hoc training requests. “We never have to worry about TTA’s trainers teaching a class,” said
Jerger. “The topics we teach are complex, and we can count on TTA to deliver expert trainers,
consistently. They understand our product offering and our company values.”
1.508.890.8500 Info@TTACorp.com www.TheTrainingAssociates.com
The Training Associates and TTA are trademarks of The Training Associates Corporation
TTA Solution
Leveraging TTA’s vast network of training professionals and proprietary recruiting technology, TTA
quickly identified and qualified training professionals with the technical certification and experience
required to support the additional training classes. The TTA solution included training delivery,
logistical management, and expert training professionals with ‘real world’ experience. “TTA gives us
a quick response time in securing expert training talent and the TTA team comes through in
wonderful ways,” said Jerger. “Even when we have obscure course topics and need training talent
fast – TTA delivers highly qualified, industry experienced training professionals.”
Future Uses
Core BTS continues to partner with TTA to provide training professionals for their public class
schedules, as well as to support additional client training requirements. “TTA is a reliable learning
partner who offers us a vast network of qualified training professionals – on-demand,” states Jerger.
“TTA trainers go above and beyond to meet the needs of our clients. They discuss our clients
training needs in advance — helping us to close the deal.”
“We never have to worry about TTA’s trainers teaching a
class. The topics we teach are complex, and we can count
on TTA to deliver expert trainers, consistently. They
understand the product and our company values.”
— Alli Jerger
Director of Learning Solutions
Core BTS