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  1. 1. Main Conference: 1 - 2 December 2015 £ Pre-Conference Workshop: 30 November 2015 Post-Conference Workshop: 3 December 2015 £ Venue: Singapore UNLEASHING THE POTENTIAL OF A GREAT ASSISTANT IN YOU! SAVE UP TO S$ 1000 when you register before 11 September 2015 THE UNIQUE EVENT IN SINGAPORE DEDICATED TO ASIA C-SUITE EXECUTIVE PERSONAL ASSISTANTS. Sabrina Chua EA to Division Vice President Abbott Shirley Taylor Certified Speaking Professional, Bestselling Author & Founder, STTS Training Creator of www. ShirleyTaylorVT.com Bhavani Prakash Trainer, Executive Coach & Founder Conscious Leadership Asia Audrey Ung EA to SVP & GM, APJ at VMware EA of the Year 2015 Award Winner EA of Fortune 500 company Bestselling Author TEDx Speaker Sue France Award-wining EA Trainer & Founder Sue France Training (UK) Bestselling Author, “The Definitive Personal Assistant & Secretarial Handbook” and “The Definitive Executive Assistant & Managerial Handbook” www.eapaasia.com Key Partner: Supported by: Researched & Developed by: Corporate EA/PA Asia Start the discussion now! Connect with your peers on.. PIC GRANTS APPLICABLE! 60% cash back for Singapore companies. See Page 3
  2. 2. Dear colleagues, Since the birth of the corporate concept, the role of Executive Personal Assistant has become the backbone of any organisation, encompassing a wide spectrum of responsibilities. You contribute enormously to productivity at all organisational levels. Your role is an art that requires special characteristics and well-rounded capabilities in organisation and interpersonal intelligence. In the recent years, EA/PA roles are transforming dramatically, with more strategic tasks involved, to constantly add value and stay relevant to the business. The job scope expands to project management, events organising, researching and even report writing. Training has never mattered more! It is the key to prepare every EA/PA to tackle upcoming challenges and to ensure they remain valuable to the business. We have heard about your hard work and put together an exclusive event to recognise your work and help you excel in your career. Join us at the Corporate EA/PA Summit Asia 2015 to ensure you are on of the next generation EA/PAs who are proving themselves indispensable to any organisation. I look forwards to meeting you in December! Bella Lai Conference Producer Corporate EA/ PA Summit Asia 2015 HIGHLIGHTS FOR 2015 World-class EA/PAs from fortune 500 companies who will share best practice, case studies, and debate priorities in open discussions Influential trainers, coaches and recognised authors to conduct hard-hitting training sessions with guaranteed take-aways Expert-led workshops to allow in-depth learning Roundtable discussions for you to share experience and best practices with your peers Key topics in 2015: £ Priority management tools and techniques £ Productivity boosting frameworks £ Effective communication to get your message across with clarity £ Cultivating emotional intelligence (EQ) to handle difficult situations £ Planning, organising and hosting events like a pro £ Engineering personal energy management for success £ Handling basic business research and project co-ordination £ Building a long-lasting relationship with your boss, and colleagues to ensure better work outcomes £ Understanding the changes in the EA/PA job scope and developing the required skills to match. £ Personal branding to improve your image and enhance career development £ Avoiding stress traps in crisis situations 15 10 5 2 “Attendees will definitely take with them, a high level of confidence and the ability to think out of the box to achieve their goals” Shanti Vellu, EA to CEO, Avaloq Sourcing Asia Pacific WELCOME 2T: +65 6722 9388 £ F: +65 6720 3804 £ E: enquiry@iqpc.com.sg £ W: www.eapaasia.com
  3. 3. Who will I meet? Award-winners of “EA of the Year” 2014 & 2015 – hear their insights and key success factors in their job Renowned EA trainer from UK, Ms Sue France 10 Certified coaches and trainers with influence in the industry More than 60 senior executive assistants of VPs in Fortune 500 Companies and large organisations 5 Bestselling authors on practical skillsets & best practices required by an EA/PA Why should I join the conference? The business world is changing; this means you need to change too! Investing in your professional development is as important as contributing to your job. A rare chance to meet renowned EA trainers from UK & Singapore to prepare you to be a high-performing EA/ PA Stand a chance to win a lucky draw from Shirley Taylor! Prizes will be: 2 x 1 year’s access to Shirley’s online virtual training program ‘Business Writing That Works’ worth S$400 each (from ShirleyTaylorVT.com). 2 x Model Business Letters, Emails & Other Business Documents 7th edition worth s$48 each Plus, Receive certificates from STTS Training when attending the workshops Share the event on your social media, with a hastag #EAPAAsia to gain an additional 5% discount. For redemption, contact us at enquiry@iqpc.com.sg All Singapore-registered businesses are eligible for PIC. The enterprises enjoy up to 400% tax deduction or get a 60% cash payouts per year in each of the six qualifying activites. Expenditure on training of employees is one of 6 qualifying activities for which a trade or business may claim Productivity and Innovation Credit (PIC). Find out more about PIC Scheme, please read here http://www.iqpc.sg/PIC PRODUCTIVITY & INNOVATION CREDIT (PIC) GRANT 3T: +65 6722 9388 £ F: +65 6720 3804 £ E: enquiry@iqpc.com.sg £ W: www.eapaasia.com
  4. 4. SPEAKERS Audrey Ung Winner “EA of the Year 2015”, EA to SVP & GM, APJ, VMware Stephanie Leong Winner “EA of the year 2014”, P.A to EVP, JAS Worldwide Adelene Wong Top 10 Finalist, “EA of the Year 2015”, EA to VP Commercial Operations, Teva Pharmaceuticals Lyn Lian EA to Managing Director GSSM, Barclays Meeta Gurmit Kaur Confidential Secretary, Standard Chartered Bank Sabrina Chua EA to Division Vice President, Abbott Delphine Chin EA to President and Managing Director, SAP South East Asia Angeline Leong EA to Group President, Tupperware Brands Anastasia Odinokova EA to President, Schaeffler Group Caroline Tan Office Manager & EA, Study Group Suliana Abdul Latiff EA to Regional Finance Director - APAC, WorleyParsons Ima Zainal-Bentley EA to Group General Manager & HR Director, Kimberly- Clark Corporation Jaime Hon EA to Managing Director & Partner, Mercer Abigail Vasantha Executive PA to Global Chief Development Officer, Accor Hotels Ade Ermasari EA to Executive Vice President Strategic Resource Cycles, Danone Asia Pte Ltd Sue France Award-wining EA Trainer & Founder, Sue France Training (UK), Bestselling Author, “The Definitive Personal Assistant and Secretarial Handbook” Shirley Taylor Certified Speaking Professional, Bestselling Author & Founder, STTS Training Creator of www. ShirleyTaylorVT.com Bhavani Prakash TEDx Speaker, Trainer, Executive Coach & Founder, Conscious Leadership Asia Jasveer Malaney PCC, Professional Leadership Coach, Acquire Global Coaching Marianna Pascal Licensed Trainer, STTS Training, Bestselling Author: English Fast & Easy Bhali Gill Corporate Psychologist, Trainer, Coach & Founder, Corporate Wellbeing Jayan Warrier Certified EQ Coach & Director, Positive Performance Consulting Dr. John Kenworthy Director Asia Pacific - Influence Coach, Corporate Edge Leadership, Founding Member, John Maxwell Team Subramanian Narayan Certified Coach & Managing Director, Renergetics Consulting, Founding Member, John Maxwell Team PROFESSIONAL SPEAKERS & CERTIFIED COACHES C-SUITE EXECUTIVE ASSISTANTS Jorine Sim Certified Image & Etiquette Consultant and Personal Branding Coach, First Impressions Image International 4T: +65 6722 9388 £ F: +65 6720 3804 £ E: enquiry@iqpc.com.sg £ W: www.eapaasia.com
  5. 5. Speaking with Presence – Presenting yourself as a confident EA/ PA Face-to-face conversation can feel like the most challenging area of communication. We often have to think on our feet, organise our thoughts quickly and answer unexpected questions. We also have to deal with emotions that can get in the way of the issue, emotions of both the person we're talking to and ourselves. In this hands-on workshop, Marianna Pascal will help you to make a great impression with anyone in common scenarios that EAs and PAs face. We'll discover the dos and don'ts of effective spoken communication, and you'll practise simple formulas so that you can speak with skill and confidence even in tough situations. The workshop will offer qualified and hands-on methodologies on vital aspects of communication including: • How to make a powerful impression in 30 seconds to represent your professionalism • Leveraging on body language to project influence • Body language blunders that may be harming your professional image • The 2 keys to deliver a clear message to anyone • Speak in presence in front of your boss to win support Marianna Pascal, Licensed Trainer, STTS Training International Bestselling Author: English Fast & Easy Marianna Pascal helps professionals achieve greater success in life by communicating effectively in English. Marianna began her career as an actor. For 15 years, she performed across Canada in television and theatre. Today, Marianna trains staff in Presentation Skills, Business Grammar, Business Writing, Report Writing, Telephone Service, Influencing Skills and Confidence in English in the Workplace. Marianna has helped many organisations ensure their employees communicate effectively. She is also the Official Communication Trainer for Miss Malaysia World. As the winner of two Toastmaster district-level public speaking championships, Marianna is a highly regarded speaker. Her humorous speech, “Local English or Standard English” has been seen by over a million people worldwide. She is also the author of the bestselling English Fast & Easy book series. Her newest book was #2 on Borders’ Bestselling List for non-fiction. Supercharge Your Business Writing Skills In your role, you must represent your boss professionally in all your communications. We now communicate with people from all over the world, and much of the time the only way people can form an opinion of us is by looking at the way we write. What sort of impression do your emails and other documents create? Shirley Taylor will make you think twice next time you put your fingers on the keyboard. In this highly interactive session, Shirley will look at common errors made in writing today, and share with you one key principle that will transform the way you write. Here’s what Shirley will share in this fun, engaging session: • Are you writing for yesterday or today? • Common errors made in today’s business writing • One key thing most people are doing in emails that is just not working • The 4Ws and the 4Rs that will help you in all your writing • How to craft simple, clear, and concise messages that get great results • How to achieve better results by communicating with HEART Shirley Taylor, Certified Speaking Professional, Bestselling Author & Founder STTS Training Creator of www.ShirleyTaylorVT.com Shirley Taylor has established herself as a leading authority on business writing. She has written 12 books on communication and business writing skills. The seventh edition of her international bestselling book Model Business Letters, Emails and Other Business Documents has sold over half a million copies worldwide and has been translated into many languages. Originally from the UK, Shirley has lived and worked in Singapore, Bahrain and Canada. Shirley is now Founder and CEO of STTS Training Pte Ltd in Singapore, and she enjoys travelling to conduct speaking and training assignments. She has worked with many organisations who bring her back time and time again, including: Singtel, BNP Paribas, ING Bank, Fuji Xerox, Sing Health, Singapore General Hospital, Aviva, AIA, MSIG, Keppel Land, and many more. With over 30 years’ experience in teaching and training, Shirley has a friendly, down-to-earth speaking style, and she’s passionate about helping people commit to change. She recently launched her interactive online virtual training program ‘Business Writing That Works’ at www. ShirleyTaylorVT.com. PRE-CONFERENCE WORKSHOPS Monday, 30th November 2015 We know your challenges are unique. That is why we are giving you the opportunity to join five ground-breaking workshops attached to our conference. We tackle the most pressing and relevant issues for C-suite Executive Assistants today. These highly interactive exercises dive deep into case studies and engaging discussions. To promote maximum interaction and value for your investment, workshops are limited to a small number of participants. You can look forward to lively discussions, networking with peers and sharing of ideas and information. Do not miss out on this opportunity, register for the workshops today! Course materials and refreshments will be provided during the sessions. BUSINESS COMMUNICATION BOOT CAMP WORKSHOP A | 9.00 - 12.00 WORKSHOP B | 13.00 - 16.00 COURSE CERTIFICATION COURSE CERTIFICATION 5T: +65 6722 9388 £ F: +65 6720 3804 £ E: enquiry@iqpc.com.sg £ W: www.eapaasia.com
  6. 6. CONFERENCE DAY ONE Tuesday, 1st December 2015 8:30 Morning Refreshment and Registration 9:00 Opening Remarks from the Chairperson Sue France, Award-wining EA Trainer & Founder, Sue France Training 9:10 Ice-breaking game Productivity Enhancement & Performance Optimisation 9:30 Engineering Personal Energy Management for Success The session is the right combination of Productivity Improvement, Employee Engagement, and Emotional Quotient. Subramanian will guide you on how to leverage on your personal energy management to harness your personal productivity and help you cope with the constant challenges faced by an EA/ PA. Key areas to be addressed include: • Understanding your own personal energy management • Leveraging your personal energy to manage your ever increasing corporate workload • How can you harness unlimited personal energy to boost productivity and KPI’s? • As an EA / PA, how can personal energy management help you succeed in life? Subramanian Narayan, Certified Coach & Managing Director, Renergetics Consulting, Founding Member, John Maxwell Team 10:10 Influence without Authority - Presenting with Influence Executive Assistants are most often the representatives of senior management executives. They have to liaise with different stakeholders at all levels, and co-ordinate with other colleagues. This session will explore how to increase your impact and influence: • Understanding the impact you have on organisational goals and vision • Leveraging neuroscience to empower your influence without manipulation • Connecting the 3 pillars of influence: the goals, the resources required, and benefits of achieving the goal • Relying on structured reasoning to always speak with presence and answer questions quickly • Your body language makes a difference! • Communication with presence: How to make sure your communication remains on point and purposeful Dr. John Kenworthy, Director Asia Pacific - Influence Coach, Corporate Edge Leadership, Founding Member John Maxwell Team 10:50 Morning Break & Networking Session 11:20 Prioritising to Achieve Optimal Performance Striving to achieve the optimal productivity level is the imperative goal for any EA/PA. This session will outline the key skills required to achieve optimum productivity and performance: • Stop multi-tasking, and start prioritising with speed and accuracy • 5 Fundamental disciplines of an effective EA/PA to manage tasks effectively • Think Big & Think Small: Keys for focusing on the bigger picture, while paying sufficient attention to details • Tips to find the 25th hour in your day Angeline Leong, Executive Assistant to Group President, Tupperware Brands 11:50 The Art of Bending without Breaking – A Systematic Framework to Effectively Tackle Last-Minute Changes • Planning and un-planning – cultivating your judgment to foresee problems in an intended schedule • Generating a feasible contingency plan to ensure a smooth working calendar • Delegating to appropriate people to secure optimal results • Case study: securing a new event venue within 4 working days before a large-scale event Caroline Tan, Office Manager & Executive Assistant, Study Group 12:20 Lunch Break 13:20 Managing with Mindfulness and Enhancing your Productivity Often as an EA/PA, you are called upon to solve problems, for your boss, for your co-workers, or even for clients. The role of the Executive Assistant is thus general, changeable, indefinable, and extraordinarily situational. However, by solving multiple issues at the same time, our minds are easily distracted, overwhelmed with new challenges, and pressure. Becoming more aware of our thoughts and emotions in a way that suspends judgment and self-criticism can have an incredible positive impact on our productivity at work. This session will help you understand how your brain works, and therefore how to pay attention, manage distractions, control your emotions and focus better. You will be able to empathise, make informed and thoughtful decisions and have a collaborative and solution-oriented mind-set to effectively tackle any upcoming challenges. You will acquire adroit ‘trouble- shooting” capability, which is a must-have skill of any adept EA/ PA • Understand why you think the way you do to control the situations • Take a brain break - being mindful is the key to your sanity and productivity • Learn Sue’s U-SOFAR technique to avoid emotional traps • Multi-tasking – “do we”, “don’t we” or “should we”? • Beating procrastination – eat that live frog & Pomadora to the rescue • From reactive to proactive – Stop habitual reactions and be in control Sue France, Award-wining EA Trainer & Founder, Sue France Training Bestselling Author, “The Definitive Personal Assistant and Secretarial Handbook" Managing Dynamic Relationships 14:00 EA/PA Conversation – How to Gain Recognition Support from your Boss A professional survey shows that 57% of local EA/PAs felt they are unappreciated by their boss. In this roundtable discussion you will dive into the interactive and cosy discussion your challenges with peers and learn from their best practices. This discussion aims to share stories and exchange experiences on the approaches to gain recognition and relevant support from your executives, to ensure the most fruitful partnership. CaseStudyCaseStudy RoundtableDiscussion 6T: +65 6722 9388 £ F: +65 6720 3804 £ E: enquiry@iqpc.com.sg £ W: www.eapaasia.com
  7. 7. CONFERENCE DAY ONE Tuesday, 1st December 2015 14:40 Effective Communication at Work: Applying the Heart-Based Formula Being an effective communicator is ranked the no. 1 most important skill among Executive Assistants. They need to be the alter ego of their boss, speak the language of their senior management, and use an approachable tone towards other colleagues for better collaboration. In today’s team-based working environment, technical abilities are not enough to guarantee success. The way you connect with bosses, colleagues and clients can often spell the difference between success and failure in actually getting your job done. However, for all our advancing technology, it’s ironic that the standard of communication is declining rapidly. The truth is, excellent communication skills - both oral and written - are essential at all level. Shirley will share her unique HEART-based formula for communicating effectively. When you learn to communicate with heart, everyone will be more productive, more supportive, more successful, and a whole lot happier. Shirley will address these key areas: • Why communication skills are more important than ever today • Getting your ideas across clearly, concisely and persuasively • Shirley’s HEART-based formula for communication success and results • How to add value and make a difference in every exchange • Building better relationships with bosses, colleagues, clients and friends • Communicating more effectively, productively and successfully Shirley Taylor, Certified Speaking Professional, Bestselling Author & Founder STTS Training Creator of www.ShirleyTaylorVT.com 15:20 Afternoon Break & Networking Session 15:50 Juggling the balls when you have More than One Boss It is increasingly common in modern organisations that EA/ PAs find themselves supporting more than one executive for multiple functional roles. While you are trying to juggle between demands of the different bosses, it can be difficult to balance conflicting priorities for different bosses. This session will provide skills and tips to succeed in the multiple roles, make every executive stay happy while still leaving a unique trademark in your work performance. Key areas to be addressed include: • Understanding the unique demands of your boss, your boss’s boss and other bosses to craft personalised working approaches • Learning to adapt to individual working styles of each boss • Balancing conflicting messages and priorities to ensure optimal work satisfaction • Communicating with confidence about how you will support their various needs • Ensuring interactions are effective, not time consuming • Proactively managing the workload to avoid being overwhelmed • Working with confidentiality and diplomacy to avoid unnecessary conflict • Asking for feedback in the right manner Lyn Lian, EA to Managing Director GSSM, Barclays 16:20 Nurturing your Ace in the Hole– Applied Emotional Intelligence in the Workplace for Career Success • What does science and corporate history teach us about Emotional Intelligence? • Developing your observer self to guide self development - Knowing others begins with knowing yourself • Harnessing your Sensory Acuity to stay observant so as to anticipate unspoken needs of your boss and colleagues • Listening, Asking and Responding – keys to handle difficult situations and workplace conflicts • Integrating EQ development in your day to day work: tools for further exploration Jayan Warrier, Certified EQ Coach & Director, Positive Performance Consulting 17:00 Managing Up – Building Personal Chemistry and an Effective Partnership with your Boss based on Trust, Professionalism and Integrity Do you and your manager have an efficient working partnership? Do you find it challenging to remotely support and build good partnerships with your boss who is constantly out of the office and on business travel? Learn tips and wise approaches to develop a more effective partnership. Key areas to be addressed include: • Communicating effectively to identify and align with your boss’s goals, expectations and working style • Leveraging on the 3 pillars of “Wall of Trust”: needs, expectations and promises to build trust at both a personal and professional level • Giving and receiving feedback: right timing matters! • Learning the art of suggesting alternatives to avoid overpromising and under-delivering Sabrina Chua, EA to Division Vice President, Abbott 17:30 Squad Builder –Nurturing Cross-Functional Collaboration for Improved Organisational Performance This session will outline how you can develop nurturing relationships, a high level of teamwork and ultimately bring impressive results to your boss and organisation. Key areas to be addressed include: • Understanding the different personalities of your colleagues for a better working relationship • Being tactful and mindful to different cultures • Mastering skills to handle office politics • Building good relationships with new counterparts by setting examples Suliana Abdul Latiff, EA to Regional Finance Director-APAC, WorleyParsons 18:00 Closing Remarks from the Chair & End of Conference Day One CaseStudy CaseStudyCaseStudy 7T: +65 6722 9388 £ F: +65 6720 3804 £ E: enquiry@iqpc.com.sg £ W: www.eapaasia.com
  8. 8. CONFERENCE DAY TWO Wednesday, 2nd December 2015 8:20 Morning Refreshment and Registration 9:00 Opening Remarks from the Chairperson Sue France, Award-wining EA Trainer & Founder, Sue France Training Mastering Skills for the Next Generation EA/PA 9:10 “Upsize” your Role and Leverage Opportunities The amount of value that an Executive Assistant can add to the organisation will be dependent on 3 factors: the company nature, the executive’s willingness, and the assistant himself/ herself. If you are an Executive Assistant who looks to climb the corporate ladder and be rewarded appropriately, it is important that you define your own strategic value in the organisation, build your skill set and align yourself the right executive and businesses, one that shares your goals and vision. Hear the winner of “EA of the Year 2015” talk about her journey to win this prestigious award • Developing your skill-sets and mentality that go beyond the traditional requirements of an EA/PA role • Leveraging on 3 factors: The organisation, the executive and the assistant’s capability to win trust from the company • From fulfilling tasks to creating organisational values, and impacts • Getting ready and spotting the opportunities in new challenges Audrey Ung, Winner “EA of the Year 2015”, EA to SVP & GM, APJ, VMware 9:40 The Power of Positive Attitude A common trait of the most successful assistants is their positive attitude. An energetic, optimistic and positive EA/PA is in hot demand and sought-after by any organisation striving for greater success. Key areas addressed in this session include: • How a positive attitude affects performance at work • Becoming mindful of our thought patterns, both negative and positive • How to develop habits that condition us for a positive mental attitude • Being solution instead of problem focused • Leveraging on optimistic stamina to create symmetry out of chaos, enrich relationships and augment influence. Bhavani Prakash, TEDx Speaker, Trainer, Executive Coach & Founder, Conscious Leadership Asia 10:20 Morning Break & Networking Session 10:50 EA/PA2.0—Coping with Organisational Changes to constantly Deliver Business Value With today’s rapid changes in corporate structures, the role of the EA/PA has evolved and now requires more responsibility. It is transitioning and coming closer to the core of business. The commitment to continuously improve becomes the main principle that drives talented assistants ahead of the competition. The most sought-after EA/PAs are those who are well equipped with relevant knowledge and have a continuous commitment to improve themselves. This session will cover: • Organisational changes and the urgent need for constant improvement • Must-have traits to cope with an ever changing set of responsibilities to remain competitive • What type of EA/PA are you? – Discovering your potential so it can be fully unleashed • Tips to keep yourself ‘on the ball’, and constantly add value Delphine Chin, Executive Assistant to President and Managing Director, SAP South East Asia 11:20 What’s Next for the EA/PA – The EA/PA’s Transitional Era Going beyond the administrative role has become the new norm for the modern EA/PA. Today’s executive assistants take on large-scale events planning, project management and even in-depth business research and analysis reports. They are involved in strategic planning and often work directly alongside the executives they support. This interactive panel will discuss the evolving EA/PA role in more detail and allow participants to learn from other experiences and best practices: The session will touch on: • What other tasks the EA/PA can explore? • How to efficiently split the tasks and succeed in various roles? • What are the growth opportunities and career progression path? Panelists include: Ima Zainal-Bentley, EA to Group General Manager & HR Director, Kimberly-Clark Corporation Jaime Hon, EA to Managing Director & Partner, Mercer Abigail Vasantha, Executive PA to Global Chief Development Officer, Accor Hotels 12:00 Lunch Break 13:00 Developing a Proactive Attitude to Deliver beyond Expectations Being a High-level EA, you are expected to be a “Jane of All Trades.” This session will uncover how you can tackle new challenges and seek hidden opportunities for career progression. • Stretching your comfort zone to deliver 110% beyond the expectations • Fostering collaboration across different departments to ensure optimal performance • Building trust with different stakeholders to get your messages across easier • Staying proactive with a touch of sensitivity to avoid stepping on others’ shoes Ade Ermasari, EA to Executive Vice President Strategic Resource Cycles, Danone Asia Pte Ltd 13:30 Essential Skills for Super Event Planning Do you often have to rack your brain to schedule the perfect offsite event for your team? Do you need to organise events for the same people every year? EA/ PAs have become the professional events organiser in organisations. However, it is a challenge when it comes to adding creative elements to the repeated events. This interactive session will uncover plenty of “how-to” insights to help make you an interesting event guru who organises events that everyone enjoys attending. • Stimulating creative juices in repeated events to constantly add a breadth of fresh air • Site inspection: insuring the proper atmosphere for different event types – Subtle things that make differences • Nitty gritty tips of successful project management: time, scope and cost CaseStudy CaseStudyCaseStudy PanelDiscussion 8T: +65 6722 9388 £ F: +65 6720 3804 £ E: enquiry@iqpc.com.sg £ W: www.eapaasia.com
  9. 9. CONFERENCE DAY TWO Wednesday, 2nd December 2015 • Event planning checklists to design attention-grabbing décor on a shoestring budget • Maximising the branding elements in your events to create top-of-mind recall Stephanie Leong, Winner “Best EA of the year 2014”, P.A to EVP, JAS Worldwide 14:00 Elevate the Leader in You! – Nurturing Self Leadership to Work Independently • Self-Leadership: working independently and be a reliable working partner to your boss • Managing emotions: handling stressful situations to effectively overcome challenges • Nurturing yourself to stay on top of the game • Staying focused, self-motivated and productive Jasveer Malaney, PCC, Professional Leadership Coach, Acquire Global Coaching 14:40 Cultivating Business Acumen to stay Relevant EA/PAs are the eyes and ears of senior management executives and assist them in achieving ultimate business success. Hence, cultivating the business acumen is crucial for any EA/PA to be recognised, valued and a respected member of any organisation. This session will guide you to proactively expose yourself to a diverse and wide breadth of resources, knowledge and experience and help you stay close to your organisation’s business • Understanding the essence of the business structures for a better engagement plan • Evaluating the impact of your contribution’ to the company’s success • Understanding the core roles of each team and department to connect the business dots • Reading and self-learning to stay informed about business issues • Getting involved in strategic business development projects and overseeing strategic implementation Meeta Gurmit Kaur, Confidential Secretary, Standard Chartered Bank 15:10 Afternoon Break & Networking Session 15:40 DNA of a Dynamic Assistant: Creating an IMPACT on your Organisation through a Strategic Role Being an Dynamic Assistant is your choice. Whether you choose to accept the opportunities (and challenges), and constantly embrace your strategic values, or “shy away” with hesitation and stick to the written job scope. It is all about your mind set and the vision you choose to conduct yourself within your organisation, and your willingness to propel in your career. • Essential mentality and attributes of a Dynamic, and Capable Assistant • 7 habits to develop a strategic partnership with your boss • Overcoming hesitation to constantly deliver values • Developing virtual teamwork & dynamic relationship across different offices Adelene Wong, Top 10 Finalist, “EA of the Year 2015”, EA to VP Commercial Operations, Teva Pharmaceuticals 16:10 Delivering Insightful Information for your Boss through Basic Research Skills • Understanding various types of reports, their business relevance & content • Becoming a self-learning navigator to handle business research and stay informed • Tips for sourcing for valuable information in a limited timeframe • Debriefing & consolidating essential information for meetings & presentation materials • Case study: making your first report a success Anastasia Odinokova, Executive Assistant to President, Schaeffler Group 16:30 Project Coordination Basics for Executive Assistants • Short introduction: definition & various types of projects • Soft skills of a successful project coordinator (time- management, organisational & interpersonal aspects) • Technical tools for coordinating your project (project- charters, power points, GANTT-charts) • Case study: planning your first project from scratch Anastasia Odinokova, Executive Assistant to President, Schaeffler Group 16:50 “Stress be less” for Executive Personal Assistants: From Distress to De-stress The life of an Executive Assistant is without a doubt one filled with tremendous amounts of stress. From dealing with the high demands of bosses, colleagues, and the ever changing climate of our economy, to having to be on ball with the never ending tasks. So the question is how do you do all that, achieve optimal performance and keep your cool? By the end of this session you will be able to: • Understand stress and some of the potential causes • Understand how stress is impacting your mental, physical and emotional wellbeing, as well as your performance at work • Manage your stress through proven techniques backed by psychological research Bhali Gill, Corporate Psychologist, Trainer, Coach & Founder, Corporate Wellbeing 17:30 Closing Remarks from the Chairman & End of Conference CaseStudy CaseStudyCaseStudy CaseStudy 9T: +65 6722 9388 £ F: +65 6720 3804 £ E: enquiry@iqpc.com.sg £ W: www.eapaasia.com
  10. 10. POST-CONFERENCE WORKSHOPS Thursday, 3rd December 2015 Engineering Personal Energy Management for Success Drawing on the decades of research in the multidisciplinary science of: High performance and Personal Productivity, “Engineering Personal Energy Management for Success®” offers EA / PA’s a detailed blueprint for fuelling their unlimited Personal Energy and increasing their overall efficiency and effectiveness. The workshop offers well researched solutions to maximise your productivity and efficiency through proven practical tips that ensure success. It addresses the following questions: • How can you harness and maintain your unlimited Personal Energy? • How can you effectively manage your ever increasing corporate workload? • How can you boost your productivity and improve your KPI’s? • How to find enough energy to succeed in all that you want to do Subramanian Narayan, Certified Coach & Managing Director, Renergetics Consulting, Founding Member, John Maxwell Team Subramanian is the Managing Director of Renergetics®, a Singapore based Company providing tailored interventions in the space of Leadership and People Training, Coaching and Consulting in Organisational Effectiveness, HR Competencies and Shared Services. He is also Leadership Development Coach, Consultant, Corporate Trainer, Business Transformation Leader and a Global Speaker. He is the Founding Member of The John Maxwell Team USA (A number one leadership guru in the world) and an Independent Certified Coach. He is also a Certified Six Sigma practitioner, specialised in the field of HR, Shared Services and Finance. Subramanian has a wide range of corporate leadership experience, spanning 25 plus years, across various industries and multinational companies. His last corporate job was the Regional Director for Asia Pacific operations for the number one chemical company in the world. Leading with Confidence Administrative professionals and Assistants have to deal with a wide range of responsibilities, make informed decisions, represent their boss, and be the ultimate business partner and leader. Confidence issues can lead to missed opportunities, inappropriate decision making, failure to learn and feelings of low self-esteem. With improved self-confidence and self-esteem, assistants will be prepared to tackle more challenges, have an optimistic view, and handle tricky situations in a diplomatic and effective way. They will become skilfully confident to lead, support and inspire others in their organisation. • What does confidence and leadership mean for an EA/PA? • Overcoming negative programming • Communicating confidently – verbally and non-verbally • Getting into your active zone and overcoming your fears • Identify your own confidence charisma and maintain it • Remove hesitation with “activation energy” and persistent winning attitude • Leading and achieving to grasp more career success Sue France, Award-wining EA Trainer & Founder, Sue France Training Bestselling Author, “The Definitive Personal Assistant and Secretarial Handbook” Sue France is an internationally renowned motivational speaker, EA/PA coach and trainer and the author of the successful worldwide books: “The Definitive Personal Assistant & Secretarial Handbook” and “The Definitive Executive Assistant & Managerial Handbook”. She won the prestigious award of The UK Times Crème/DHL PA of the year 2006 and also was a finalist in the European Smart PA of the Year 2007, and was a finalist in the Forward Ladies Business Woman of the Year 2012. Sue set up her own training business for Assistants and Secretarial staff in 2009 and has since trained EA/PA in 21 countries over the world. She has trained 600 secretaries in UK alone. As the training manager, Sue had her own EA and therefore has extensive experience of being both the boss and Assistant. Sue is also on the editorial board of a global magazine for secretaries – “Executive Secretary” Being a certified NLP Practitioner, a Qualified Learning & Development Practitioner, Sue is passionate about the management assistant industry, having worked in it for over 35 years. Sue revels in motivating assistants of all levels to have the mindset of a change agent and assists them in developing their knowledge, skills, expertise and leadership qualities that is required of today’s Assistant. Harnessing Personal Branding in the Workplace Today, everything is a brand. Branding isn’t just for giant corporations anymore. Individuals also need to develop a brand for themselves and YOU already have a brand! According to Jeff Bezos, CEO of Amazon.com, “A brand is what people say about you when you leave the room”. This session will unveil to you how to build your personal branding to become the extended authoritative arm of the executives to the organisation, without relying too much on the executive’s power but your own branding and influence • Impressions Management - managing the way you are perceived by the external world ¢ Who do others think of you? ¢ What is your reputation? ¢ Evaluating your own reputation to work on personal improvement • Importance of personal branding in the workplace ¢ Understanding different aspects of personal branding ¢ How to build your Personal Brand • Essential strategies to harness and maintain your personal branding ¢ Leveraging on social media tools to promote your brand to drive better recognition ¢ Networking (where, when and how) skills ¢ Corporate charisma Jorine Sim, Certified Image & Etiquette Consultant and Personal Branding Coach, First Impressions Image International Jorine Sim is a qualified Image & Etiquette Consultant and Personal Branding Coach. She is certified by First Impression, UK – one of the largest organisation providing professional image consultancy training worldwide. Jorine has wide-ranging and diverse experience in image consulting and coaching. Appointed Image & Etiquette Consultant at Lunch Actually Pte Ltd with key responsibility for developing business in areas such as image & etiquette consulting and coaching, and conducting seminars and workshops for clients in SE Asia. Prior to taking on her professional image consulting, Jorine held management position as Senior Manager for Marketing and Corporate Affairs in the private sector where she honed her skills in corporate image communications, branding and public & media relations BUSINESS SOFT SKILL BOOT CAMP 17:30 | End of Post-Workshop WORKSHOP C | 9.00 - 11.30 WORKSHOP D | 13.00 - 15.30 WORKSHOP E | 15.30 - 17.30 10T: +65 6722 9388 £ F: +65 6720 3804 £ E: enquiry@iqpc.com.sg £ W: www.eapaasia.com
  11. 11. IQPC Bank Details: Account Name: IQPC WORLDWIDE PTE LTD Account Number: 147-048128-001 Swift Code: HSBCSGSG Bank Address: The Hong Kong and Shanghai Banking Coporation, 21 Collyer Quay, #08-01 HSBC Building, Singapore 049320 All bank charges to be borne by the payer. Please ensure that IQPC receives the full invoiced amount.  BY DIRECT TRANSFER Please quote 25749.001 with remittance advice Signature: Date: PAYMENT METHOD  I WISH TO PAY BY CREDIT CARD: PLEASE DEBIT MY CREDIT CARD Name Printed on the Card: Card Number: / / / Visa Mastercard American ExpressCard Type: M M / Y Y Y YExpiry Date: DD / MM / YYYY 5 WAYS TO REGISTER +65 6720 3804 www.eapaasia.com IQPC Worldwide Pte Ltd, 61 Robinson Road, #14-01 Robinson Centre, Singapore 068893 DELEGATES REGISTRATION DETAILS Mr. Mrs. Ms. Dr. OtherTitle: Country: Postcode: First name: Surname: First name: Surname: Address: Job Title: Department: Company:EmailAddress: Approving Managers Name: EmailAddress: If the invoice is to be addressed for the attention of a different person than the delegate, please complete the details below: If you have not received an acknowledgement before the conference please call us on +65 6722 9388 to confirm your booking. Fax:Telephone: OFFICE MOBILE  I agree to IQPC’s payment terms. Date:Approving Managers Signature: Delegates Signature: Telephone:EmailAddress: OFFICE DD / MM / YYYY Hotel accommodation and travel costs are not included in the registration fee. A reduced corporate room rate has been arranged for attendees at this conference. To take advantage of this special rate, please process the hotel room reservation form provided upon confirmation of your attendance. VENUE & ACCOMODATION IQPC recognises the value of learning in teams. Group bookings at the same time from the same company receive these discounts:  3 or more 7%  5 or more 10%  8 or more 15% Only one discount available per booking. Team discounts are not available in conjunction with another discount, and do not apply to workshop(s) only bookings. Call us for a special discount rate for teams of 10 and above. TEAM DISCOUNTS IQPC CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY •You may substitute delegates at any time by providing reasonable advance notice to IQPC. • For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another IQPC conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. • In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of postponement. • Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. • IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labor strike, extreme weather or other emergency. • Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/ or topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible. DISCOUNTS: All ‘Early Bird’ Discounts require payment at time of registration and before the cut-off date in order to receive any discount. Any discounts offered whether by IQPC (including team discounts) must also require payment at the time of registration. All discount offers cannot be combined with any other offer. YOUR DETAILS: Please email our Database Manager at enquiry@iqpc. com.sg and inform them of any incorrect details which will be amended accordingly. DATA PROTECTION: Personal data is gathered in accordance with the Data Protection Act 1984.Your data may be passed to other companies who wish to communicate with you offers related to your business activities. If you do not wish to receive these offers, please tick the box below. Please do not pass my information to any third party. Registrations/orders received without immediate payment or credit card details will incur a processing fee of SGD99 per delegate. Payment is due in full upon receipt of invoice. Full payment prior to the event is mandatory for attendance. PAYMENT TERMS IQPC WORLDWIDE PTE. LTD. Company Registration No: 199702288Z ©Copyright 2015 IQPC Worldwide Pte. Ltd. All rights reserved. This brochure may not be copied, photocopied, reproduced, translated, or converted to any electronic or machine-readable form in whole or in part without prior written approval of IQPC Worldwide Pte. Ltd I am registering as a delegate, please send me an extra set of Conference Documentation with Audio CD with a SGD100 discount: SGD699. I cannot attend the event, please send me the Conference Documentation and Audio CD at SGD799. I cannot attend the event, please send me the Conference Documentation only at SGD549. Orders without immediate payment or credit card details will incur a processing fee of SGD99 per delegate. (N.B.Advance orders will determine whether or not this conference will be recorded - Please enclose payment with your order.) Any custom duties & taxes imposed on the shipment of order/s shall be borne by the recipient. CONFERENCE DOCUMENTATION • Discounts DO NOT apply to workshop(s)-only bookings • Singapore companies, please add prevailing GST. • Registrations without immediate payment or credit card details will incur a processing fee of SGD99 per delegate BOOK AND PAY BEFORE 11 SEPTEMBER 2015 AND SAVE UP TO $1000 ON THE CONFERENCE PACKAGE! CONFERENCE PACKAGES ALL PRICES SHOWN ARE IN SINGAPORE DOLLARS STANDARD PRICE Payment AFTER 11th September 2015 Payment BEFORE 11th September 2015 EARLY BIRD PRICE Conference + 5 add-ons 3,795 (SAVE 800) 3,296 (SAVE 600) 2,797 (SAVE 400) 2,298 (SAVE 200) 1,599 (SAVE 200) 699 (each workshop) 3,995 (SAVE 600) 3,496 (SAVE 400) 2,997 (SAVE 200) 2,498 1,799 4,494 (SAVE 800)4,294 (SAVE 1000) Conference + 4 add-ons Conference + 3 add-ons Conference + 2 add-ons Conference only Conference + 1 add-on Workshop only A B C D E A B C D E A B C D E A B C D E A B C D E £ Main Conference: 1 - 2 December 2015 £ Pre-Conference Workshop: 30 November 2015 £ Post-Conference Workshop: 3 December 2015 £ Venue: Singapore Please complete in BLOCK CAPITALS as information is used to produce delegate badges. Please photocopy for multiple bookings. Your priority registration code is printed below. Please quote it when registering. EVENT CODE: 25749.001 PDFW +65 6722 9388 enquiry@iqpc.com.sg

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