Extract from a workshop given to a client on using agile and Scrum Beyond software development.

1. @BenLinders 1
Ben Linders Consulting
Agile and Scrum
Beyond Software Development
(Overview, extract from my workshop on this topic)
First published: June 21, 2016
Ben Linders Consulting

2. @BenLinders 2
Ben Linders Consulting
Agile Marketing / Sales
• For small, dedicated campains
• To measure, learn & adjust
• Culture: Experiment, improve
• Innovate (Lean startup)
• Enables collaboration
Resources:
• agilemarketing.net
• marketergizmo.com
• Marketing Communications Chapter by Agile Consortium

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Ben Linders Consulting
Agile Customer Support
• For effective customer Interaction
• To be fast & flexible
• Get more & better feedback
• Knowledge sharing in support
• Collect data (ALM, Social Media,
customer needs, Big Data, etc)
Resources:
• DevOps.com and DevOps on InfoQ
• Continuous Delivery by Jez Humble
• Agile for support by Mattias Skarin
• Kanban and Scrum - Making the Most of Both

4. @BenLinders 4
Ben Linders Consulting
Agile Management / HR
• Create transparency & involvement
• Help to focus, get things done
• Leadership at all levels
• Eat your own dogfood
Resources:
• Management 3.0 & Managing for Happines
• Host leadership metaphor
• Holacracy and Sociocracy
• Radical Management by Steve Denning
• HR and Management supporting Agile

5. @BenLinders 5
Ben Linders Consulting
Other Non-IT Agile Experiences
• EduScrum & Agile in Education
• Wikispeed
• Solar Car with Scrum
• UK Gov: Agile Delivery
• Delivering Training with Agile
• Agile development isn't just for software anymore
• Agile at home

6. @BenLinders 6
Ben Linders Consulting
Adopting Agile for Non-IT
Tailoring Agile to your needs:
• Deliveries & Goal
• Custumers & stakeholders
• Team & collaboration
• Define “Done”
• How to get feedback
Blog: benlinders.com/2016/agile-scrum-beyond-sw-development/

7. @BenLinders 7
Ben Linders Consulting
ContactContact
Ben Linders
Independent Consultant Agile, Lean,
Quality & Continuous Improvement
info@BenLinders.cominfo@BenLinders.com
+31 6 2901 3863+31 6 2901 3863
@BenLinders
www.linkedin.com/in/benlinderswww.linkedin.com/in/benlinders
www.facebook.com/BenLindersAdvieswww.facebook.com/BenLindersAdvies
www.benlinders.comwww.benlinders.com

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Ben Linders Consulting
Articles on Effective Agile
• Agile needs coaching
• How futurespectives help teams to reach their goals
• Spice up your agile retrospectives
• Empower teams to increase quality
• Self-assessing how Agile you are
• Sustainable Improvement through Agile Retrospectives
• Working in a Sustainable Pace
• Becoming Agile and Lean
• Succes Factors for Using Scrum and Getting Benefits
• Process Improvement: The Agile Way
• Golden Rules for Agile Process Improvement
• How to deal with Resistance when Implementing Agile
• Managing Projects with Agile Teams
• Establishing and Maintaining Stable Teams
• Getting Business Value out of Agile Retrospectives
• Are your Professionals Empowered?

9. @BenLinders 9
Ben Linders Consulting
Assessing your Agility
Over 40 tools:
• Self-Assessment checklists
• Readyness checks
• Maturity assessments
• Agile health checks
• Measurements
• And much more!
Agile Self-Assessments

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Ben Linders Consulting
Continuous Improvement
Become aware of importance of
continuous improvement,
Explore how it’s engrained in agile
software development
Suggestions that you can use in your
daily work to improve continuously
Increase your organization's agility!
Leanpub.com/continuousimprovement
“Continuous Improvement is the act of continuously doing
whatever helps to become better and thus more valuable”

11. @BenLinders 11
Ben Linders Consulting
Agile, Lean, Quality & Continuous Improvement
Retrospectives Facilitator
Agile Coach/Mentor/Trainer
CMMI & People-CMM Assessor
Freelance Editor for InfoQ.com
Ben Linders
Co-Author Getting Value out of Agile Retrospectives
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Russian Polish German Greek Turkish
Author: What Drives Quality & Continuous Improvement
eBook: Download from Amazon, InfoQ or Leanpub
Print: Buy on Amazon or Lulu