How to become
a Yammer Power user,
in less than 1 hour
#SPSJE
Benoît Jester &
Patrick Guimonet
@spasipe
@patricg
Who are we?
Benoît Jester
SharePoint MVP
TechNet Wiki, Forums, Translator
http://spasipe.wordpress.com
@spasipe
Patrick Gu...
Enterprise Social: Work like a network
http://vimeo.com/87903931
Agenda, first version
1
Connect
or join
3
Networks
and
groups
5Publish
New
content
4
Interact with
Content and
People
Go f...
50%
of work requires
network
contribution
4 out of 5
employees are
ineffective at
collaboration
20-25%
Potential improveme...
Connect
Connect
Connect on http://www.yammer.com/
Supported
browsers :
IE 8 and above
For others, latest
version
or Join
Go mobile
https:/devices.yammer.com/
https://www.yammer.com/logout_landing
Change Interface Language
 30 languages available
 Bottom, right
Live translation of content
Know how to go back to your Home network
 Bottom, left or Top, right
 Then choose the first one
What is your home networ...
External network #3
External network #2
External network #1
How Yammer spaces are organized ?
Create a new network
Create ...
Create groups
 Top, left or right
Create external networks
If created from your home network
View groups
 How to find groups
 Search!
 Groups” under your profile (1)
 “Browse Groups” in the left navigation bar (...
Content
Content
View conversations
 ALL Yammer content (files, notes,
…) is contained in a group
 Public or private
 Default “All Compa...
Tip - Hide a conversation
 You can easily hide a conversation
 The message with reappear if
◦ You’re mentioned
◦ Someone...
Inbox
 Contains
 Announcements
 Mentions (@)
 Private messages
 Conversations (Joined or followed)
 Categorized (Unr...
Publish new content
 You can
◦ Publish an update
◦ Publish a poll
◦ Praise someone
◦ Make an annoucement (if you created ...
Publish new content (2)
 Search before posting!
 Select the appropriate group
 Homepage = “All Network /
group”
 Add p...
Tip : View group type easily
 The submit button depends on the group type
 Public
 Private
 Private with coworker
 Ho...
Four type of contents
Modify content
 Default features (1)
 Like
 Reply
 Share (group or PM)
 (Translate)
 “More” features (2)
 Follow in...
Search feature
Best Practices
 Search before posting
 Search before creating a group
Features
 Search on title/name, no...
Search – Full results list
Access to full results list
 “See more search results” link
 “Enter” key
Features
 Search on...
Search – Topics
Features
 Results categorized
by type (1)
 Follow the topic (2)
 Rename the topic (3)
Engage
Engage your colleagues
 Quick Launch
◦ Guide to Creating a Yammer Help Group
◦ New User Checklist
◦ Ready, Set, Go! Guide...
Network roles
A launch team typically has the
following important roles:
 Project Manager. Oversees launch
execution.
 C...
Organize a YamJam
Aka a live event on Yammer
1. Determine the audience
2. Select a #Topic
3. Ask a leader to participate
4...
Expand usage by exploring enterprise social
scenarios
Explore enterprise social scenarios with Yammer and other Microsoft ...
Expand Usage (2)
Typical use cases
 Yammer for Onboarding  Yammer for project
management
The Official Yammer Use Case Catalog
 General
◦ Competitive Intelligence
◦ Events
◦ Identifying expertise
◦ Partner Engag...
Grow Your Network
 Guide to Measuring Business
Value
◦ Measure Success
 Qualitative Approach
 Quantitative Approach
 G...
From Mailbox to Yammer and back
http://yos365.wordpress.com/2014/09/15/yammer-from-mailbox-to-yammer-
and-back/
Follow updates in your mailbox
 To update you email settings,
go to « Edit profile » and
then « notifications » :
Publish to Yammer by e-mail
 Each Yammer group has its own email
 The email is posted as a message in the group
 Email ...
Publish to Yammer by e-mail (external users)
 Include an email address in a reply, even for a user not on Yammer!
 The e...
Tip : Hide email signature
 Add “--” before your signature to prevent it from
posting
 Doesn’t work for images
 Choose ...
Go Yammer Enterprise

Dashboard (1)
Dashboard (2)
People
Interact with People
 Praise people
 One or more person
 Choose an icon
 Add topics
 Access to people list
 Top bar ...
Organizational chart
 Feature enabled by a network
administrator
 Add Manager / Colleague / …
 Available via your profi...
Edit your profile
All fields are searchable!
 Click on your name then on “Edit profile”
 Or “…” then “Edit profile”
Edit your profile (2)
Add more information about yourself
 Contact
 Work and education
TIP : Use #yam in Twitter to post...
Edit your profile (3)
Use the left navigation bar to access more options
• Password
• Networks
• Account Activity
• My App...
Edit your profile (4)
2 settings you have to know!
• Notifications
• Preferences
Instant messaging in Yammer
 Start online conversation immediately
 Search for people (1)
 Add people (with access to f...
Instant messaging in Yammer (2)
 “Like” any paragraph
 The conversation becomes a private message, synchronized with the...
Notes
Use notes to collaborate!
 Notes are created inside groups
 Co-authoring
 Invite people to work on your note
 Ch...
Notes – Start conversation
 Start a conversation / poll or Praise someone on a note
 The note will be automatically atta...
PDF Files
 Text in PDFs uploaded to Yammer is searchable
 Comments on a PDF are saved as annotations in the downloaded
f...
Go further with Yammer
Yammer shortcuts
 Type “?” to open the shortcuts popup
Tips
 Display an “Out of Office” message by adding (OOO mm/dd/yyyy) in your
last name
 iPhone images need to be taken ve...
 Group Admin :
◦ When you create a group
◦ You can configure options for the
group
◦ Group Admin can delete messages
post...
Become Network or Verified Admin…
Demystifying Yammer Permissions and Roles
Admin Access Privileges in Yammer Admin Guide
Understand users and Security in Yammer
 At the heart of Yammer : the user
 Always connected to its internal
network (ex...
Yammer Site Status
 http://status.yammer.com/
Keep up to date on upcoming new features
… by viewing Yammer External
Release Schedule.
https://about.yammer.com/success/e...
Synchronize your users from on-premises AD to
Yammer
http://technet.microsoft.com/en-
You have multiple business units with different
email domains
 By default, your Yammer
network can only be accessed
by em...
Yammer Enterprise activation process
 Official documentation
Why Activate?
 Admin Tools.
 Network Level Apps and
Integr...
Cheat Sheet
http://www.xelleration.com/Blogs/Documents/Yam
mer%20Cheat%20Sheet%20Letter.pdf
http://abalon.fr/blog/aide-mmo...
Thank You!
Raffle Prizes at 16:00
1st #SharePint in the Hotel Bar
sponsored by Cloudshare 16:30
Prochain SlideShare
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SPS Jersey - Become a Yammer Power User in Less Than 1 Hour

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  • Browser and System Requirements
    https://about.yammer.com/success/activate/admin-guide/the-basics/browser-and-system-requirements/#admin-content

    Yammer is an ESN (Enterprise Social Network)
  • Browser and System Requirements
    https://about.yammer.com/success/activate/admin-guide/the-basics/browser-and-system-requirements/#admin-content
  • https://about.yammer.com/success/activate/admin-guide/the-basics/internal-and-external-networks/#admin-content
  • https://about.yammer.com/success/engage/quick-launch/inspire-your-team/
  • https://about.yammer.com/success/wp-content/uploads/sites/13/Guide-to-Network-Roles_en_US.pdf
  • http://technet.microsoft.com/en-us/library/dn769085(v=office.15).aspx
  • http://vimeo.com/51950055

    http://vimeo.com/50637128


  • The official Yammer Use case catalog 2nd edition
    http://static.squarespace.com/static/501d4ddee4b0a9587c716fd1/t/50943ff1e4b05d6afda41f32/1351892977793/UseCases.pdf
  • https://about.yammer.com/success/activate/activation-guide/activate-yammer/
  • Use Yammer with a screen reader
    http://office.microsoft.com/en-us/office365-sharepoint-online-enterprise-help/use-yammer-with-a-screen-reader-HA104164005.aspx
  • Use Yammer with a screen reader
    http://office.microsoft.com/en-us/office365-sharepoint-online-enterprise-help/use-yammer-with-a-screen-reader-HA104164005.aspx
  • https://about.yammer.com/success/activate/admin-guide/additional-features/group-admin-privileges/#admin-content
  • https://about.yammer.com/success/activate/admin-guide/the-basics/admin-access-privileges/#admin-content

    http://blog.viewdolabs.com/demystifying-yammer-permissions-and-roles
  • SPC332

    http://www.collabshow.com/2014/01/06/yammer-roles-permissions-drill-down/
  • http://technet.microsoft.com/en-us/library/dn457819(v=office.15).aspx
  • https://about.yammer.com/success/activate/activation-guide/why-yammer/

    http://spasipe.wordpress.com/2014/01/16/office-365-activer-yammer-entreprise/
    http://blogs.developpeur.org/patricg/archive/2014/04/22/yammer-office365-quelques-pr-cisions-sur-l-activation-de-yammer-entreprise.aspx
  • SPS Jersey - Become a Yammer Power User in Less Than 1 Hour

    1. 1. How to become a Yammer Power user, in less than 1 hour #SPSJE Benoît Jester & Patrick Guimonet @spasipe @patricg
    2. 2. Who are we? Benoît Jester SharePoint MVP TechNet Wiki, Forums, Translator http://spasipe.wordpress.com @spasipe Patrick Guimonet SharePoint MVP Abalon http://www.abalon.fr http://yos365.wordpress.com @patricg yOS addicts ! 
    3. 3. Enterprise Social: Work like a network http://vimeo.com/87903931
    4. 4. Agenda, first version 1 Connect or join 3 Networks and groups 5Publish New content 4 Interact with Content and People Go further 8 Expand usage by scenarios 9 Master your profile 2 Choose the interface language Go Yammer Enterprise 7 Master Search 6 Engage10
    5. 5. 50% of work requires network contribution 4 out of 5 employees are ineffective at collaboration 20-25% Potential improvement possible in knowledge worker productivity Agenda, 2nd version  Connect Content PeopleEngage
    6. 6. Connect Connect
    7. 7. Connect on http://www.yammer.com/ Supported browsers : IE 8 and above For others, latest version
    8. 8. or Join
    9. 9. Go mobile https:/devices.yammer.com/ https://www.yammer.com/logout_landing
    10. 10. Change Interface Language  30 languages available  Bottom, right
    11. 11. Live translation of content
    12. 12. Know how to go back to your Home network  Bottom, left or Top, right  Then choose the first one What is your home network ? ◦ This is the private and secure collaboration space of your company. ◦ Only employees with verified corporate email addresses can join the Home Network and access its content and users. ◦ But Admins can invite external users as guests to the Internal Network
    13. 13. External network #3 External network #2 External network #1 How Yammer spaces are organized ? Create a new network Create Group Create Group Create Group Create Group
    14. 14. Create groups  Top, left or right
    15. 15. Create external networks If created from your home network
    16. 16. View groups  How to find groups  Search!  Groups” under your profile (1)  “Browse Groups” in the left navigation bar (2)  “… > Groups” on the top menu bar  Actions  Create a group  Filter group by type  Search  Join a group
    17. 17. Content Content
    18. 18. View conversations  ALL Yammer content (files, notes, …) is contained in a group  Public or private  Default “All Company” or “All Network” group  Choose which content you want to see  Top : Relevant (based on an algorithm)  All : All conversations  Following : People, groups or topics you’re following The number of unread items is displayed (1) Don’t forget to save your feed selections! (2)
    19. 19. Tip - Hide a conversation  You can easily hide a conversation  The message with reappear if ◦ You’re mentioned ◦ Someone replies
    20. 20. Inbox  Contains  Announcements  Mentions (@)  Private messages  Conversations (Joined or followed)  Categorized (Unread/Read messages)  Features  Search a message  Create message  Mark as unread  Stop following in Inbox
    21. 21. Publish new content  You can ◦ Publish an update ◦ Publish a poll ◦ Praise someone ◦ Make an annoucement (if you created the group)  Goes to Inbox of every group member
    22. 22. Publish new content (2)  Search before posting!  Select the appropriate group  Homepage = “All Network / group”  Add properties  #hashtag  People to notify  Topics  Files  Add attachment (from your computer / from Yammer)  You can share with someone not belonging to a private group
    23. 23. Tip : View group type easily  The submit button depends on the group type  Public  Private  Private with coworker  Hover the “in reply to” link to see the parent reply
    24. 24. Four type of contents
    25. 25. Modify content  Default features (1)  Like  Reply  Share (group or PM)  (Translate)  “More” features (2)  Follow in Inbox  View conversation (Full page)  Add or edit Topics  Bookmark (accessible via your profile)  Email Me  Delete This can cause orphan replies
    26. 26. Search feature Best Practices  Search before posting  Search before creating a group Features  Search on title/name, not on content!  Search on profile properties  Results categorized by type (2)  Access to full results list (1)
    27. 27. Search – Full results list Access to full results list  “See more search results” link  “Enter” key Features  Search on content!  Results categorized by type (1)  Search term highlighted (2)  Advanced search (3)
    28. 28. Search – Topics Features  Results categorized by type (1)  Follow the topic (2)  Rename the topic (3)
    29. 29. Engage
    30. 30. Engage your colleagues  Quick Launch ◦ Guide to Creating a Yammer Help Group ◦ New User Checklist ◦ Ready, Set, Go! Guide ◦ Create another group, called the Yammer Ideas Group ◦ This can be as simple as emailing your coworkers ◦ a YamJam? It’s a 30-60 minute, live Q&A session hosted on Yammer about any topic  Comprehensive Launch ◦ Strategic Plan Template ◦ Guide to Network Roles
    31. 31. Network roles A launch team typically has the following important roles:  Project Manager. Oversees launch execution.  Community Manager. Helps with launch execution and manages day- to-day network activity after launch.  Executive Sponsor. Communicates the high-level vision and values of Yammer to the company.  Power Users. Help train users and manage objection handling.  IT Specialist. Oversees all technical aspects of the rollout, including integrations https://about.yammer.com/success/wp- content/uploads/sites/13/Guide-to-Network- Roles_en_US.pdf
    32. 32. Organize a YamJam Aka a live event on Yammer 1. Determine the audience 2. Select a #Topic 3. Ask a leader to participate 4. Pick a date and time that works for the audience 5. Market it to a wide audience 6. Rehearse with key people involved 7. Make it happen
    33. 33. Expand usage by exploring enterprise social scenarios Explore enterprise social scenarios with Yammer and other Microsoft products
    34. 34. Expand Usage (2)
    35. 35. Typical use cases  Yammer for Onboarding  Yammer for project management
    36. 36. The Official Yammer Use Case Catalog  General ◦ Competitive Intelligence ◦ Events ◦ Identifying expertise ◦ Partner Engagement ◦ Project Management  Corporate Communications ◦ Strategic Communication  Human Resources ◦ Onboarding new employees ◦ Employee engagement ◦ Learning and Development  Information Technology ◦ IT Support  Marketing ◦ Manage Internal & External PR Efforts  Operations ◦ Communicate in Time of Crisis ◦ Mergers & Acquisitions  Sales & Customer Service ◦ Improve Customer Service ◦ Manage Sales & Customer Relationships
    37. 37. Grow Your Network  Guide to Measuring Business Value ◦ Measure Success  Qualitative Approach  Quantitative Approach  Guide to Showcasing Your Network  Guide to Events
    38. 38. From Mailbox to Yammer and back http://yos365.wordpress.com/2014/09/15/yammer-from-mailbox-to-yammer- and-back/
    39. 39. Follow updates in your mailbox  To update you email settings, go to « Edit profile » and then « notifications » :
    40. 40. Publish to Yammer by e-mail  Each Yammer group has its own email  The email is posted as a message in the group  Email chain is included as PDF attachment (1)  Stored in the group files
    41. 41. Publish to Yammer by e-mail (external users)  Include an email address in a reply, even for a user not on Yammer!  The external user can reply by email (without signing on Yammer)  The user mail address must match the network
    42. 42. Tip : Hide email signature  Add “--” before your signature to prevent it from posting  Doesn’t work for images  Choose the white color to prevent it from appearing on the conversation
    43. 43. Go Yammer Enterprise 
    44. 44. Dashboard (1)
    45. 45. Dashboard (2)
    46. 46. People
    47. 47. Interact with People  Praise people  One or more person  Choose an icon  Add topics  Access to people list  Top bar “… >People”  Search!  Actions  Follow / Unfollow  View profile (Infos, activities, following, …)  Send Message  Org Chart
    48. 48. Organizational chart  Feature enabled by a network administrator  Add Manager / Colleague / …  Available via your profile
    49. 49. Edit your profile All fields are searchable!  Click on your name then on “Edit profile”  Or “…” then “Edit profile”
    50. 50. Edit your profile (2) Add more information about yourself  Contact  Work and education TIP : Use #yam in Twitter to post your tweet to Yammer
    51. 51. Edit your profile (3) Use the left navigation bar to access more options • Password • Networks • Account Activity • My Applications • Notifications • Preferences
    52. 52. Edit your profile (4) 2 settings you have to know! • Notifications • Preferences
    53. 53. Instant messaging in Yammer  Start online conversation immediately  Search for people (1)  Add people (with access to full conversation history) (2)  Use emoticons (Reference)  Options  Enable / Disable sounds  Display / Hide messages (Messages redirected in user’s Inbox)
    54. 54. Instant messaging in Yammer (2)  “Like” any paragraph  The conversation becomes a private message, synchronized with the chat window
    55. 55. Notes Use notes to collaborate!  Notes are created inside groups  Co-authoring  Invite people to work on your note  Changes are highlighted in real-time  Related content (File / Note / Link)  Automatic if linked inside the note  No lost content (drafts are auto-saved!)  Mark this note as official to avoid changes  Network admin  Group admin
    56. 56. Notes – Start conversation  Start a conversation / poll or Praise someone on a note  The note will be automatically attached  Add tags, notify people …  Remember, the note has been created inside a group!
    57. 57. PDF Files  Text in PDFs uploaded to Yammer is searchable  Comments on a PDF are saved as annotations in the downloaded file
    58. 58. Go further with Yammer
    59. 59. Yammer shortcuts  Type “?” to open the shortcuts popup
    60. 60. Tips  Display an “Out of Office” message by adding (OOO mm/dd/yyyy) in your last name  iPhone images need to be taken vertically w/ home button on bottom or horizontally w/ home button on the right  Type “?” to see all available shortcuts  Mention people with a “@” or by typing the first letter in upper case  You can bookmark and hide conversations  Hide your email signature by adding “--” before your signature  Change the behavior of the “enter” key in your profile settings  Use #yam in Twitter to post your tweet to Yammer (if linked in your profile)  Reply with a hashtag to add a topic  Text in PDFs uploaded to Yammer is searchable  When coworkers leave comments on a PDF in Yammer, they are saved as annotations in the downloaded file  There's a "Top" button to avoid you to scroll to the top
    61. 61.  Group Admin : ◦ When you create a group ◦ You can configure options for the group ◦ Group Admin can delete messages posted into a group Become Group Admin…
    62. 62. Become Network or Verified Admin… Demystifying Yammer Permissions and Roles Admin Access Privileges in Yammer Admin Guide
    63. 63. Understand users and Security in Yammer  At the heart of Yammer : the user  Always connected to its internal network (ex. abalon.fr)  Member of external networks  4 states User Read an publish messages Group Admin Can delete items in group Network Admin A few more capabilities Give all administration capabilities Data export Give access to private groups Verified Admin Yammer enterprise required
    64. 64. Yammer Site Status  http://status.yammer.com/
    65. 65. Keep up to date on upcoming new features … by viewing Yammer External Release Schedule. https://about.yammer.com/success/engage/grow-your- network/release-schedule/
    66. 66. Synchronize your users from on-premises AD to Yammer http://technet.microsoft.com/en-
    67. 67. You have multiple business units with different email domains  By default, your Yammer network can only be accessed by employees whose email addresses match the domain used to name the network  But you can invite external users to all your networks (home and external)  With help of Yammer support, you can merge networks
    68. 68. Yammer Enterprise activation process  Official documentation Why Activate?  Admin Tools.  Network Level Apps and Integrations.  Services & Support.  More details :
    69. 69. Cheat Sheet http://www.xelleration.com/Blogs/Documents/Yam mer%20Cheat%20Sheet%20Letter.pdf http://abalon.fr/blog/aide-mmoire-yammer-en- franais/
    70. 70. Thank You! Raffle Prizes at 16:00 1st #SharePint in the Hotel Bar sponsored by Cloudshare 16:30

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