© 2018 Bernard Marr, Bernard Marr & Co. All rights reserved
9. Change management issues
Because people are so wary of AI, particularly what it might mean for their jobs, change
management is a really important part of any AI project.
Example questions include:
• Which employees and teams will be impacted by this AI project?
• How can we communicate effectively with those people about the change?
• How should the change process be managed?
• How will AI change our company culture, and how will we manage that culture change?