More Related Content Similar to Sap increase your return on information by focusing on data governance - managing content - by helmut stefani (20) 1. Return on Information:
Managing Content
Discover how to increase productivity by centralizing and optimizing content
management across your organization
23rd October 2013
Dr. Andreas Engel,
Director Solution Management Enterprise Content Management, SAP AG
Welcome to the ‘Return on Information’ webinar series dedicated to Information Management
Solutions by SAP. This is the third of four webinars, the following webinars will be on:
6th Nov:
Return on Information:
Managing Information
Lifecycles
On-Demand:
Return on Information:
Managing Data Quality
Register now >
http://www.sap.com/france/ROIWebinars
© 2011 SAP AG. All rights reserved.
On-Demand:
Return on Information:
Managing Master Data
Get connected
#RedefineData
1
3. The World Today
Digital/Big Data
Resource Conscious
Productive
Regulation-bound
500 billion gigabytes
of digital content in the
world today
The average office worker
uses 10,000 sheets of
paper every year
Businesses are
constantly looking to
improve processes
Companies must comply
with an increasing
number of regulations
© 2013 SAP AG. All rights reserved.
3
5. The Content is Growing
APPS
© 2013 SAP AG. All rights reserved.
Exponentially
INBOX
HD
5
6. Find what you need,
Where you need it,
When you need it.
© 2013 SAP AG. All rights reserved.
6
7. Weekly hours wasted on and yearly cost
of unproductive tasks per worker
Average Hours per
Worker pre Week
Cost per Worker
per Year ($)
Searching but not finding
3.7
5,974
Reformatting data from multiple sources
3.7
5,974
Recreating content that can’t be found
2.5
4,037
Publishing via multiple applications
2.1
3,391
Unraveling version control issues
1.2
1,938
Translating from one language to another
0.5
807
13.7
22,121
Total
Note: Cost per worker per year is based on an annual salary of $75,000, including benefits.
IDC Technology Spotlight, sponsored by SAP, The Intelligent Workspace: Vanguard of Collaborative, Process-Centric Computing, September 2011
© 2013 SAP AG. All rights reserved.
7
9. Business Challenges that can be
Addressed with Master Data Governance
Average Hours per
Worker pre Week
Cost per Worker
per Year ($)
Email: read and answer
13.0
20,990
Search/gather information
8.8
14,209
Analyze information
8.1
13,078
Communicate/collaborate with team members
and others internally
6.4
10,333
Unraveling version control issues
36.3
58,610
Note: Cost per worker per year is based on an annual salary of $75,000, including benefits.
IDC Technology Spotlight, sponsored by SAP, The Intelligent Workspace: Vanguard of Collaborative, Process-Centric Computing, September 2011
© 2013 SAP AG. All rights reserved.
9
10. Key Challengers Facing Business Executives
Manage brand and
communicate in a
consistent and
differentiated way.
Support multiple
systems is
overwhelming
my staff.
CMO
CIO
Achieve full
transparency and
close out key
financial reports.
CFO
© 2013 SAP AG. All rights reserved.
Improve reliability
and accurate of
document-intensive
business processes.
COO
Improve reliability
and accurate of
document-intensive
business processes.
Chief Compliance Officer
10
11. In Most Organizations Enterprise Content Management Systems
and Business Suite Systems Are Living in Disparate Silos
ECM Domain
Unstructured Data and Information
ERP Domain
Structured Data and Information
Silos of information and processes
High integration costs
Redundant storage of Documents
Hard to find actual version
Missing Records
© 2013 SAP AG. All rights reserved.
11
13. Manage content in context
From
To
Content Managed Separately from
Core Business Processes
Core
Business
Processes
Content
Content Integrated With
Core SAP Business Processes
(e.g. FI/CO, MM, HCM, SRM, CRM)
Content –
enriched
Business
Processes
Preserve/Destroy
Preserve/Destroy
Create/
Capture
Create/Capture
Store/
Secure
Store/
Secure
Review/
Collaborate
Access/Distribute
© 2013 SAP AG. All rights reserved.
Review/
Collaborate
Access/Distribute
13
15. Business Transformation with ECM for SAP
Content Enriched Business Processes
Unique Business Value
Process
Content
Drives the Work…
Provides the Context…
© 2013 SAP AG. All rights reserved.
15
16. SAP ECM: A Complete Portfolio of Solutions
Extended
ECM
Best-of-breed
ECM with
unique SAP
integration and
process support.
Enterprise
Records
Management
Invoice
Management
and OCR
Employee
File
Management
Travel Receipts
Managements
and OCR
Document
Presentment
Minimize data
capture effort
and human
intervention
Automate HR
File
administration
and enable self
service
scenarios
Automate
receipt handling
and streamline
expense
management
process
Automate
document
generation and
personalization
(e.g. billing
statements)
Streamline
accounts
payable
processes
Portal
Content
Management
Document
Management
and
Collaboration
embedded into
SAP NetWeaver
Portal and
Enterprise
Workspaces
Portal Site
Management
Digital Asset
Management
Powerful
Intranet/
Extranet
authoring and
publishing
embedded into
SAP NetWeaver
Portal and
Enterprise
Workspaces
Optimized
management of
rich media
assets
Integrate media
into marketing
communications
Document Access
360 degree information access
SAP Archiving
Secure, compliant, cost-efficient storage of information
© 2013 SAP AG. All rights reserved.
16
18. SAP ECM Solutions
Make their employees’, partners’ and customers’ lives better
Improve their relationships with regulatory agencies
Increased its
marketing campaign
hit rates to 20%
Increased productivity
Reduced its call and efficiency Improved its
response time
productivity by 50%
Reduced costs
by 60%
Increased its cash
The ability to better stay in compliance
Achieved savings oflegal risks and costs
flow by 5%
and minimize
$192,000 a year on
Less complexity in their
paper alone
information environment
And increased collaboration
throughout the enterprise
© 2013 SAP AG. All rights reserved.
Reduced labor in its
accounts payable
group by $250,000
a year
Cut its unpaid
invoices backlog by
95%
Reduced invoice
approval-topayment time from
15 to 2 days
18
20. Belgian Railways Benefits
Cost reduction of nearly 3Mil€ per year
Punctuality of trains
Greater safety on the rail
Compliance with national and European laws
Reduces detrimental environmental impact
Deliver satisfying customer experience
The tight integration of SAP Extended ECM with the company‘s other SAP and non-SAP software
supports Belgian Railways in streamlining business processes and achieving operational excellence
© 2013 SAP AG. All rights reserved.
20
22. Uniting Content and Transactions to Support
end-to-end Processes
Information Worker
Transactional Worker
Provide Content
Content
Extended ECM
Provide Data
Transactions
Issue: Lack of
Issue: Lack of
Business Data
Business Content
© 2013 SAP AG. All rights reserved.
22
23. Numerous Interfaces to Business Workspaces
SAP GUI
SAP CRM UI
SAP Portal
Business
Workspace
MS Windows Explorer
DocuLink for SAP (SAPGUI)
Tab Integration (SAPGUI)
© 2013 SAP AG. All rights reserved.
* Has to be licensed separately
xECM Web UI
MS Outlook/Lotus Notes
23
25. Where Do Customers See Value?
Extended ECM for SAP ERP project delivery
Decrease service delivery cycle time
Increase the communication efficiency
with my clients and partners
Ensure my project members have real-time
access to documentation
Minimize the effect a new solution has
on my employees
Minimize legal and compliance risk
© 2013 SAP AG. All rights reserved.
25
26. Content on HANA, in the Cloud, on Mobile
© 2013 SAP AG. All rights reserved.
26
27. HANA
First partner to certify SAP ECM
portfolio for SAP Business Suite
powered by SAP HANA
© 2013 SAP AG. All rights reserved.
27
28. Cloud
ECM Cloud Services
for SAP Travel OnDemand
(OCR, Archiving) driving process
agility while keeping the
content-life-cycle intact in the cloud.
ECM for Human Resources
Excellence
driving process agility while keeping
the content-life-cycle intact in hybrid
deployments. Forms cross people
related processes.
© 2013 SAP AG. All rights reserved.
ECM for Finance
Improve supplier relationships,
cash management and process
agility with Vendor Invoice
Management and Ariba.
Transform and feed the
Ariba network.
28
31. Summary - benefits
Increased revenue
Increased business efficiency through
collaboration
© 2013 SAP AG. All rights reserved.
Lower Total Cost of Ownership (TCO)
Information governance reduces risk
31
34. On-demand
Return on Information:
Managing Master Data
On-demand
Return on Information:
Managing Content
A single version of the truth is critical
when governing the data in your
operational systems – whether ERP,
CRM or HCM. Learn how to improve
efficiency and reduce costs across six key
data domains: Customer, Supplier,
Finance, Material, Vendor, and Employee.
Seventy per cent of all data in your
organization resides outside of databases.
By governing unstructured content such as
documents, invoices, notes and images
from directly within your Operational
System, you can reduce costs while
boosting productivity and user adoption.
Register now ›
Register now ›
Stay connected
Exchange with experts on
communities and social
networks.
SAP Community ›
IM Channel ›
@SAPEIM ›
SAP ›
SAP on LinkedIn ›
6th Nov:
Return on Information:
Managing Information Lifecycles
Information Governance is a cradle-to-the-grave exercise. Learn how to understand the data
in legacy systems, migrate it into your Operational System, and decommission legacy
systems. Also discover how to effectively meet regulatory and statutory requirements around
data retention and removal, by managing the entire information lifecycle.
Register now ›
© 2013 SAP AG. All rights reserved.
34
35. © 2013 SAP AG. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any
purpose without the express permission of SAP AG. The information contained
herein may be changed without prior notice.
Some software products marketed by SAP AG and its distributors contain
proprietary software components of other software vendors.
Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks
of Microsoft Corporation.
IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5,
System x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries,
zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390
Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6,
POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes,
BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF,
Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere,
Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBM
Corporation.
Linux is the registered trademark of Linus Torvalds in the U.S. and other
countries.
Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or
registered trademarks of Adobe Systems Incorporated in the United States and/or
other countries.
SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects
Explorer, StreamWork, and other SAP products and services mentioned herein as
well as their respective logos are trademarks or registered trademarks of SAP AG
in Germany and other countries.
Business Objects and the Business Objects logo, BusinessObjects, Crystal
Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business
Objects products and services mentioned herein as well as their respective logos
are trademarks or registered trademarks of Business Objects Software Ltd.
Business Objects is an
SAP company.
Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other
Sybase products and services mentioned herein as well as their respective logos
are trademarks or registered trademarks of Sybase, Inc. Sybase is an SAP
company.
All other product and service names mentioned are the trademarks of their
respective companies. Data contained in this document serves informational
purposes only. National product specifications may vary.
The information in this document is proprietary to SAP. No part of this document
may be reproduced, copied, or transmitted in any form or for any purpose without
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Oracle and Java are registered trademarks of Oracle and/or its affiliates.
UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.
Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and
MultiWin are trademarks or registered trademarks of Citrix Systems, Inc.
HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C ®,
World Wide Web Consortium, Massachusetts Institute of Technology.
© 2013 SAP AG. All rights reserved.
35
36. © 2012 SAP AG. Alle Rechte vorbehalten.
Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind,
zu welchem Zweck und in welcher Form auch immer, ohne die ausdrückliche
schriftliche Genehmigung durch SAP AG nicht gestattet. In dieser Publikation
enthaltene Informationen können ohne vorherige Ankündigung geändert werden.
Die von SAP AG oder deren Vertriebsfirmen angebotenen Softwareprodukte
können Softwarekomponenten auch anderer Softwarehersteller enthalten.
Microsoft, Windows, Excel, Outlook, und PowerPoint sind eingetragene Marken
der Microsoft Corporation.
IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5,
System x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries,
zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390
Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6,
POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes,
BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF,
Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere,
Netfinity, Tivoli und Informix sind Marken oder eingetragene Marken der IBM
Corporation.
Linux ist eine eingetragene Marke von Linus Torvalds in den USA und anderen
Ländern.
Adobe, das Adobe-Logo, Acrobat, PostScript und Reader sind Marken oder
eingetragene Marken von Adobe Systems Incorporated in den USA und/oder
anderen Ländern.
Oracle und Java sind eingetragene Marken von Oracle und/oder ihrer
Tochtergesellschaften.
HTML, XML, XHTML und W3C sind Marken oder eingetragene Marken des
W3C®, World Wide Web Consortium, Massachusetts Institute of Technology.
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Explorer, StreamWork und weitere im Text erwähnte SAP-Produkte und Dienstleistungen sowie die entsprechenden Logos sind Marken oder eingetragene
Marken der SAP AG in Deutschland und anderen Ländern.
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erwähnte Business-Objects-Produkte und Dienstleistungen sowie die
entsprechenden Logos sind Marken oder eingetragene Marken der Business
Objects Software Ltd. Business Objects ist ein Unternehmen der SAP AG.
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weitere im Text erwähnte Sybase-Produkte und -Dienstleistungen sowie die
entsprechenden Logos sind Marken oder eingetragene Marken der Sybase Inc.
Sybase ist ein Unternehmen der SAP AG.
Alle anderen Namen von Produkten und Dienstleistungen sind Marken der
jeweiligen Firmen. Die Angaben im Text sind unverbindlich und dienen lediglich
zu Informationszwecken. Produkte können länderspezifische Unterschiede
aufweisen.
Die in dieser Publikation enthaltene Information ist Eigentum der SAP. Weitergabe
und Vervielfältigung dieser Publikation oder von Teilen daraus sind, zu welchem
Zweck und in welcher Form auch immer, nur mit ausdrücklicher schriftlicher
Genehmigung durch SAP AG gestattet.
UNIX, X/Open, OSF/1 und Motif sind eingetragene Marken der Open Group.
Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame und
MultiWin sind Marken oder eingetragene Marken von Citrix Systems, Inc.
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36
