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Tomáš Braverman
CEO Heureka.cz, Heureka.sk
E-commerce v mobilu
Trend zítřků nebo realita dneška?
1 500 000 000
371 000 x 3 984 000
Facebook?!?
MOBILE
ve světě
45.9
41.6 39.8 41.3
24.7
46.9
62.2
56.4
0
10
20
30
40
50
60
70
Smartphone penetration
2012
2013
29.7 31.5 30.2
44
69.4
38.8
45.8
0
10
20
30
40
50
60
70
80
Mobile Purchase via Smartphone
2012
2013
MOBILE
na Heurece
Návštěvnost
Konverzní poměr
Operační systémy
Značky mobilů
65%
29%
2%
2%
Podíl operačních systémů na Heureka.cz
Android
iOS
Windows Phone
SymbianOS
(not set)
BlackBerry
Bada
Nokia
Series40
Playstation Vita
29%
29%
5%
4%
3%
3%
19%
Podíl značek na Heureka.cz Apple
Samsung
HTC
Nokia
SonyEricsson
Sony
Google
Asus
Huawei
LG
Other
43.1
12.9
6.3
3.3
6
40.6
0
5
10
15
20
25
30
35
40
45
50
At beginning
of shopping,
looking for
inspiration,
ideas
In the middle
of my
shopping,
evaluating
the products
At end of my
shopping /
purchase
After
shopping
process,
writing
reviews
Throughout
whole
shopping
Do not use
my
smartphone
in these
situations
Usage of Smartphone in Purchase Journey
23.8
25.9
40.2
25.9
10.9
8.4
36.2
0
5
10
15
20
25
30
35
40
45
Cannot see
detailed
product
Hard to
compare
prices and
options
Screen size is
too small
Hard to type Information
is not rich
enough
Mobile
access tend
to be
interrupted
Not used to
smartphone
interface
Barriers for Mobile Purchase
56%
46%
28%
0%
10%
20%
30%
40%
50%
60%
Desktop Tablet Mobil
6.8% 7.2%
8.5%
9.5%
10.1%
11.4%
11.9%12.1%12.4%
12.9%
12.5%
15.1%
14.3%
14.8%
15.8%
16.7%
4.9% 5.1%
5.7%
6.6% 6.5%
8.0% 7.9%
8.6% 8.6% 8.5%
7.7%
9.9%
9.3%
9.8%
10.6%
11.3%
1.9% 2.1%
2.8% 2.9%
3.6% 3.4%
4.0%
3.5% 3.8%
4.4% 4.7%
5.2% 5.0% 5.0% 5.1% 5.3%
0.0%
2.0%
4.0%
6.0%
8.0%
10.0%
12.0%
14.0%
16.0%
18.0%
20.0%
Využití mobilních zařízení na Heureka.cz
Total mobile
devices
Mobile
Tablet
25,899
57,952
64,654
50,225
55,154
52,430
44,473 44,291
46,848
51,368
85,679
109,963
90,627
68,516
76,490
78,903
0
20,000
40,000
60,000
80,000
100,000
120,000
Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14
Sessions
10% 4%
84%
Počet kliků do obchodu
Android
iOS
Win
Phone
Win8
Fashion
m.heureka
12%
19%
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
20%
SK CZ
% mobilních webů
Appky vs. M.web
VÝSKUM NMS A HEUREKA.CZ
22 % vs. 17 %
Kategorie Jen výběr Nákup
Oblečení a móda 36% 29%
Mobilní telefony 34% 22%
Počítače 33% 26%
Vstupenky 26% 26%
Knihy 22% 18%
Sportovní vybavení 22% 19%
Bílá technika 21% 15%
Dětské zboží 21% 19%
Parfémy 20% 21%
Dům a zahrada 19% 16%
TV a video 16% 11%
Potraviny 12% 10%
Suma Nákup
1 – 1000 Kč 39 %
1 001 - 3 000 Kč 20 %
3 001 – 5 000 Kč 16 %
5 001 – 10 000 Kč 12 %
10 001 – 20 000 Kč 7 %
Víc jak 20 000 Kč 6 %
Způsob platby Mobil Desktop
Dobírka 38% 39%
Online kartou 19% 16%
Převodem na účet 17% 25%
PayPal / PaySec / PayU 9% 4%
MOBILE
z výzkumu
PROPOJOVÁNÍ
ONLINE A
OFFLINE
1 - Research offline, purchase online
2 - Research online, purchase online
3 – Research online, purchase offline
4 - Research mobile, purchase anyhow
tomas.braverman@heureka.cz
linkedin.com/pub/tomáš-braverman/62/b89/997
Zdroje:
Heureka
http://think.withgoogle.com/
výzkum Heureka a NMS

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Vyhledávače zboží 2014: Heureka

  • 1. Tomáš Braverman CEO Heureka.cz, Heureka.sk E-commerce v mobilu Trend zítřků nebo realita dneška?
  • 2. 1 500 000 000 371 000 x 3 984 000 Facebook?!? MOBILE ve světě 45.9 41.6 39.8 41.3 24.7 46.9 62.2 56.4 0 10 20 30 40 50 60 70 Smartphone penetration 2012 2013 29.7 31.5 30.2 44 69.4 38.8 45.8 0 10 20 30 40 50 60 70 80 Mobile Purchase via Smartphone 2012 2013
  • 3. MOBILE na Heurece Návštěvnost Konverzní poměr Operační systémy Značky mobilů 65% 29% 2% 2% Podíl operačních systémů na Heureka.cz Android iOS Windows Phone SymbianOS (not set) BlackBerry Bada Nokia Series40 Playstation Vita 29% 29% 5% 4% 3% 3% 19% Podíl značek na Heureka.cz Apple Samsung HTC Nokia SonyEricsson Sony Google Asus Huawei LG Other 43.1 12.9 6.3 3.3 6 40.6 0 5 10 15 20 25 30 35 40 45 50 At beginning of shopping, looking for inspiration, ideas In the middle of my shopping, evaluating the products At end of my shopping / purchase After shopping process, writing reviews Throughout whole shopping Do not use my smartphone in these situations Usage of Smartphone in Purchase Journey 23.8 25.9 40.2 25.9 10.9 8.4 36.2 0 5 10 15 20 25 30 35 40 45 Cannot see detailed product Hard to compare prices and options Screen size is too small Hard to type Information is not rich enough Mobile access tend to be interrupted Not used to smartphone interface Barriers for Mobile Purchase 56% 46% 28% 0% 10% 20% 30% 40% 50% 60% Desktop Tablet Mobil 6.8% 7.2% 8.5% 9.5% 10.1% 11.4% 11.9%12.1%12.4% 12.9% 12.5% 15.1% 14.3% 14.8% 15.8% 16.7% 4.9% 5.1% 5.7% 6.6% 6.5% 8.0% 7.9% 8.6% 8.6% 8.5% 7.7% 9.9% 9.3% 9.8% 10.6% 11.3% 1.9% 2.1% 2.8% 2.9% 3.6% 3.4% 4.0% 3.5% 3.8% 4.4% 4.7% 5.2% 5.0% 5.0% 5.1% 5.3% 0.0% 2.0% 4.0% 6.0% 8.0% 10.0% 12.0% 14.0% 16.0% 18.0% 20.0% Využití mobilních zařízení na Heureka.cz Total mobile devices Mobile Tablet
  • 4. 25,899 57,952 64,654 50,225 55,154 52,430 44,473 44,291 46,848 51,368 85,679 109,963 90,627 68,516 76,490 78,903 0 20,000 40,000 60,000 80,000 100,000 120,000 Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 Sessions 10% 4% 84% Počet kliků do obchodu Android iOS Win Phone Win8 Fashion m.heureka 12% 19% 0% 2% 4% 6% 8% 10% 12% 14% 16% 18% 20% SK CZ % mobilních webů Appky vs. M.web
  • 5. VÝSKUM NMS A HEUREKA.CZ 22 % vs. 17 % Kategorie Jen výběr Nákup Oblečení a móda 36% 29% Mobilní telefony 34% 22% Počítače 33% 26% Vstupenky 26% 26% Knihy 22% 18% Sportovní vybavení 22% 19% Bílá technika 21% 15% Dětské zboží 21% 19% Parfémy 20% 21% Dům a zahrada 19% 16% TV a video 16% 11% Potraviny 12% 10% Suma Nákup 1 – 1000 Kč 39 % 1 001 - 3 000 Kč 20 % 3 001 – 5 000 Kč 16 % 5 001 – 10 000 Kč 12 % 10 001 – 20 000 Kč 7 % Víc jak 20 000 Kč 6 % Způsob platby Mobil Desktop Dobírka 38% 39% Online kartou 19% 16% Převodem na účet 17% 25% PayPal / PaySec / PayU 9% 4% MOBILE z výzkumu
  • 6. PROPOJOVÁNÍ ONLINE A OFFLINE 1 - Research offline, purchase online 2 - Research online, purchase online 3 – Research online, purchase offline 4 - Research mobile, purchase anyhow

Editor's Notes

  1. Visits – 200t. SK, 600t. CZ GMV- 0,5 mld EUR Katalog 8/3 mio 4 mio recenzí 35000 / 7000 shopů
  2. Celosvětově: 2013 přes 1,5 mld, 371 000 dětí x 4 mio. Loni – má rodina Na Zemi žije přes 7 miliard lidí. Ti vlastní 8 miliard mobilních telefonů, z toho pět a půl miliardy tzv. chytrých.  Facebook – 86 %
  3. Heureka - 417 % nárůst, 15% CZ
  4. Dřív – najít offline, koupit online – proč Osobní odběr – fenomén, 6603 pick-up pointů, 17 % shopů, os. Odběr až 80 % u některých eshopů Dnes I naopak (ROPO) – 20 % Prostě slévání Obchody poblíž