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Goal Summit 2016: The Science Behind Effective Teams at Google

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Build Effective Teams Everywhere
Prasad Setty
VP, People Operations
#GoalSummit
#GoalSummit

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Goal Summit 2016: The Science Behind Effective Teams at Google

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Ever wonder what factors play into turning a group of individuals into an engaged, high-performing team? In this session from the BetterWorks Goal Summit 2016, Google's VP of People Operations Prasad Setty dives into Google’s best practices and recent research on the driving forces behind team effectiveness. You’ll walk away with practical applications and ideas for your own organization.

Ever wonder what factors play into turning a group of individuals into an engaged, high-performing team? In this session from the BetterWorks Goal Summit 2016, Google's VP of People Operations Prasad Setty dives into Google’s best practices and recent research on the driving forces behind team effectiveness. You’ll walk away with practical applications and ideas for your own organization.

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Goal Summit 2016: The Science Behind Effective Teams at Google

  1. 1. Build Effective Teams Everywhere Prasad Setty VP, People Operations
  2. 2. #GoalSummit
  3. 3. #GoalSummit
  4. 4. #GoalSummit
  5. 5. #GoalSummit What comes to mind when you think of an effective team?
  6. 6. #GoalSummit What makes an effective team at Google? Intergroup competition CohesionMental models Commitment Goal settingGroup incentive systems Group polarizationIndividual credibilityConformitySocialization Team roles Inspiring mission Behavioral approach Sharing informationSocialization Healthy norms Organizational resources Team sizeWork-life quality Past experience Communication Reward system ProximityCognitive ability
  7. 7. #GoalSummit Team effectiveness study design 180 250+201 35+3 interviews teams inputs outputs stats models run
  8. 8. #GoalSummit WHO is on the team matters less than HOW the team works together What we found
  9. 9. #GoalSummit MEANINGIMPACT & Our team cares about making education better and helping teachers teach. It means a lot to me to be working toward these goals. “Our work directly increases the success of small business and drives real economic benefits to those outside of Google on a global scale. “
  10. 10. #GoalSummit Our team cares about making education better and helping teachers teach. It means a lot to me to be working toward these goals. “ external validation internal validation Our work directly increases the success of small business and drives real economic benefits to those outside of Google on a global scale. “ MEANINGIMPACT &
  11. 11. #GoalSummit CLARITY DEPENDABILITY& If someone says they are stuck, almost always 1-3 people will offer help. Often if that requires code changes, that person will volunteer to just do it that day. “The team is well structured and we leverage each other and receive excellent guidance and support from top management. “
  12. 12. #GoalSummit Undependable team Dependable team Structure & Clarity Effectiveness
  13. 13. #GoalSummit PSYCHOLOGICALSAFETY If people on your team don’t feel safe, they won’t take risks. In anything that’s complicated like software development, you want people to take risks. What’s the point of the team if people aren’t taking risks? “
  14. 14. #GoalSummit Teams that feel safe beat their sales targets +17% -19% Safe team Unsafe team TARGET SALES REVENUE
  15. 15. #GoalSummit
  16. 16. #GoalSummit Five dynamics of team effectiveness
  17. 17. #GoalSummit gTeams@Google Survey Assessed on the five underlying dynamics of team effectiveness Report Entire team reviewed Action Planning Consult resources to take action Discussion Team set aside 90 minutes to talk through results
  18. 18. #GoalSummit Create an environment where people can speak freely Let your team members own the process of creating new team norms Show that you care about team dynamics What you can do 1 2 3
  19. 19. #GoalSummit Thank you.

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