Personal Information
Entreprise/Lieu de travail
Atlanta / London United States
Site Web
www.beyondphilosophy.com
À propos
We are proud to have written three of the best selling books on Customer Experience. Our Customer Experience books are sometimes thought as CRM books. Customer Experience provides a more holistic approach and encompasses many aspects appearing in Customer Service books.
Mots-clés
customer experience
customer research
management
customer experience trend tracker
customer retention
customer experience management
customer loyalty
customer satisfaction
customer service
customer experience programs
cx
cem
colin shaw
emotions
psychology
patient
healthcare
net promoter score
nps
customer
customer relationship management
beyond philosophy
customer management
crm
what is customer experience
global survey
buying decisions
branding
emtional profiles
customer psychology
social media
emotional signature
social media experience
business value
presentation
kalina janesvka
insights
research
best practises
customer emotions
subsconscious emotions
ait
Tout plus
Présentations
(48)Personal Information
Entreprise/Lieu de travail
Atlanta / London United States
Site Web
www.beyondphilosophy.com
À propos
We are proud to have written three of the best selling books on Customer Experience. Our Customer Experience books are sometimes thought as CRM books. Customer Experience provides a more holistic approach and encompasses many aspects appearing in Customer Service books.
Mots-clés
customer experience
customer research
management
customer experience trend tracker
customer retention
customer experience management
customer loyalty
customer satisfaction
customer service
customer experience programs
cx
cem
colin shaw
emotions
psychology
patient
healthcare
net promoter score
nps
customer
customer relationship management
beyond philosophy
customer management
crm
what is customer experience
global survey
buying decisions
branding
emtional profiles
customer psychology
social media
emotional signature
social media experience
business value
presentation
kalina janesvka
insights
research
best practises
customer emotions
subsconscious emotions
ait
Tout plus