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Toyota Kata Coaching & PDCA

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This slide cast focuses on improving the effectiveness of a person in the Coach role, using Toyota Kata coaching cycles with the 5 Questions. It shows you how to use very simple documentation in a way that helps to rapidly develop improvement Kata skills in the learner. It also provides a big boost to the effectiveness of the coach while conducting the 5 Question coaching dialogue.

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Toyota Kata Coaching & PDCA

  1. 1. Coaching & PDCA – A Deeper Look Record of PDCAPDCA Record of Cycles Cycles PROCESS METRIC: Name: Process: STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED 1 2 CYCLE E X P E R IM E N T 3 COACHING 4 5 6 By Bill Costantino, W3 Group LLC With permission – Mike Rother, Author March 18, 2012 6 minutesNote: This SlideCast has Audio. Please turn your speakers on!
  2. 2. Learner Coach2nd Coach(not always present)
  3. 3. The Story Board Learner Coach2nd Coach(not always present)
  4. 4. Record of PDCA Cycles Learner Coach2nd Coach(not always present)
  5. 5. Record of PDCA Cycles PROCESS METRIC:Name:Process: STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED 1 2 CYCLE E X P E R IM E N T 3 COACHING 4 5 6
  6. 6. Record of PDCA Cycles 1) Learner and Coach PROCESS METRIC:Name: conduct their first Coaching Cycle – 5QProcess: STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED 1 2 CYCLE E X P E R IM E N T 3 COACHING 4 5 6
  7. 7. Record of PDCA Cycles 1) Learner and Coach PROCESS METRIC:Name: conduct their first Coaching Cycle – 5QProcess: STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED 1 2 CYCLE E X P E R IM E N T 3 COACHING 4 5 6
  8. 8. Record of PDCA Cycles 1) Learner and Coach PROCESS METRIC:Name: conduct their first Coaching Cycle – 5QProcess: STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED 1 2) Learner fills in these two blocks DURING 1st Coaching Cycle. 2 CYCLE E X P E R IM E N T 3 COACHING 4 5 6
  9. 9. Record of PDCA Cycles 1) Learner and Coach PROCESS METRIC:Name: conduct their first Coaching Cycle – 5QProcess: STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED 1 2) Learner fills in these two blocks DURING 1st Coaching Cycle. 2 • Learner writes CYCLE E X P E R IM E N T 3 COACHING 4 5 6
  10. 10. Record of PDCA Cycles 1) Learner and Coach PROCESS METRIC:Name: conduct their first Coaching Cycle – 5QProcess: STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED 1 2) Learner fills in these two blocks DURING 1st Coaching Cycle. 2 • Learner writes • Info complete CYCLE E X P E R IM E N T 3 COACHING 4 5 6
  11. 11. Record of PDCA Cycles 1) Learner and Coach PROCESS METRIC:Name: conduct their first Coaching Cycle – 5QProcess: STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED 1 2) Learner fills in these two blocks DURING 1st Coaching Cycle. 2 • Learner writes • Info complete CYCLE E X P E R IM E N T 3 • Date & time COACHING 4 5 6
  12. 12. Record of PDCA Cycles 1) Learner and Coach PROCESS METRIC:Name: conduct their first Coaching Cycle – 5QProcess: STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED 1 2) Learner fills in these two blocks DURING 1st Coaching Cycle. 2 • Learner writes • Info complete CYCLE E X P E R IM E N T 3 • Date & time • “What do you Expect? COACHING 4 Why?” 5 6
  13. 13. Record of PDCA Cycles 1) Learner and Coach PROCESS METRIC:Name: conduct their first Coaching Cycle – 5QProcess: STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED 1 2) Learner fills in these two blocks DURING 1st Coaching Cycle. 2 CYCLE E X P E R IM E N T 3 COACHING 4 3) Learner conducts 5 his / her PDCA experiment. 6
  14. 14. Record of PDCA Cycles 1) Learner and Coach PROCESS METRIC:Name: conduct their first Coaching Cycle – 5QProcess: STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED 1 2) Learner fills in these 4a) Learner then fills in these two blocks. two blocks DURING 1st Coaching Cycle. 2 CYCLE E X P E R IM E N T 3 COACHING 4 3) Learner conducts 5 his / her PDCA experiment. 6
  15. 15. Record of PDCA Cycles 1) Learner and Coach PROCESS METRIC:Name: conduct their first Coaching Cycle – 5QProcess: STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED 1 2) Learner fills in these 4a) Learner then fills in these two blocks. two blocks DURING 1st Coaching Cycle. 2 4b) Learner fills in these two blocks BEFORE next Coaching Cycle. CYCLE E X P E R IM E N T 3 COACHING 4 3) Learner conducts 5 his / her PDCA experiment. 6
  16. 16. Record of PDCA Cycles 1) Learner and Coach PROCESS METRIC:Name: conduct their first Coaching Cycle – 5QProcess: STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED 1 2) Learner fills in these 4a) Learner then fills in these two blocks. two blocks DURING 1st Coaching Cycle. 2 4b) Learner fills in these two blocks BEFORE next Coaching Cycle. CYCLE E X P E R IM E N T 3 • Document in writing COACHING 4 3) Learner conducts 5 his / her PDCA experiment. 6
  17. 17. Record of PDCA Cycles 1) Learner and Coach PROCESS METRIC:Name: conduct their first Coaching Cycle – 5QProcess: STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED 1 2) Learner fills in these 4a) Learner then fills in these two blocks. two blocks DURING 1st Coaching Cycle. 2 4b) Learner fills in these two blocks BEFORE next Coaching Cycle. CYCLE E X P E R IM E N T 3 • Document in writing • Think Independently COACHING 4 3) Learner conducts 5 his / her PDCA experiment. 6
  18. 18. Record of PDCA Cycles 1) Learner and Coach PROCESS METRIC:Name: conduct their first Coaching Cycle – 5QProcess: STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED 1 2) Learner fills in these 4a) Learner then fills in these two blocks. two blocks DURING 1st Coaching Cycle. 2 4b) Learner fills in these two blocks BEFORE next Coaching Cycle. CYCLE E X P E R IM E N T 3 • Document in writing • Think Independently COACHING 4 • Think Scientifically 3) Learner conducts 5 his / her PDCA experiment. 6
  19. 19. Record of PDCA Cycles 1) Learner and Coach PROCESS METRIC:Name: conduct their first Coaching Cycle – 5QProcess: STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED 1 2) Learner fills in these 4a) Learner then fills in these two blocks. two blocks DURING 1st Coaching Cycle. 2 4b) Learner fills in these two blocks BEFORE next Coaching Cycle. CYCLE E X P E R IM E N T 3 • Document in writing • Think Independently COACHING 4 • Think Scientifically 5 • Well Prepared 3) Learner conducts his / her PDCA experiment. 6
  20. 20. Record of PDCA Cycles 1) Learner and Coach PROCESS METRIC:Name: conduct their first Coaching Cycle – 5QProcess: STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED 1 2) Learner fills in these 4a) Learner then fills in these two blocks. two blocks DURING 1st Coaching Cycle. 2 4b) Learner fills in these two blocks BEFORE next Coaching Cycle. CYCLE E X P E R IM E N T 3 5) Learner and Coach COACHING conduct THEIR NEXT Coaching Cycle – 5Q 4 3) Learner conducts 5 his / her PDCA experiment. 6
  21. 21. Record of PDCA Cycles 1) Learner and Coach PROCESS METRIC:Name: conduct their first Coaching Cycle – 5QProcess: STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED 1 2) Learner fills in these 4a) Learner then fills in these two blocks. two blocks DURING 1st Coaching Cycle. 2 4b) Learner fills in these two blocks BEFORE next Coaching Cycle. CYCLE E X P E R IM E N T 3 5) Learner and Coach conduct THEIR NEXT Coach COACHING Coaching Cycle – 5Q 4 validates Next Step or helps 3) Learner conducts 5 Learner his / her PDCA explore experiment. other 6 options.
  22. 22. Record of PDCA Cycles 1) Learner and Coach PROCESS METRIC: Name: conduct their first Coaching Cycle – 5Q Process: STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED 1 2) Learner fills in these 4a) Learner then fills in these two blocks. two blocks DURING 1st Coaching Cycle. 2 4b) Learner fills in these two blocks BEFORE next Coaching Cycle. CYCLE E X P E R IM E N T 3 5) Learner and Coach COACHING conduct THEIR NEXT Coaching Cycle – 5Q 46) Continue repeating this pattern with 3) Learner conducts every PDCA / 5 his / her PDCA Coaching Cycle. experiment. 6
  23. 23. Learner Coach2nd Coach(not always present)
  24. 24. Learner Coach2nd Coach(not always present)

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