Bill McVicker

Kansas City, Missouri Area United States

Senior Executive Consultant / IT Transformation Advisor / IT Service Change Agent

Technology / Software / Internet

Proven senior executive in the delivery of IT transformation programs with a focus in IT Service Management, IT Strategy/Governance and IT Financial Management. Big 4 IT consulting Managing Director, with a track record for results with Fortune 100 IT organizations. Passionate about helping IT organizations change to operate like a business, including the definition of customer-focused services, updated performance/metrics, enhanced service delivery and improved investment effectiveness. With a background in the abstract concepts of IT Service Management - confirmed as a named contributor to the ITIL v3 Service Strategy book, my true value to organizations has been the translation of t...