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CORE NEGOTIATION SKILLS
An Introduction to Biz-Guru
Becoming the change catalyst, by preparing the mind and
environment through three focus areas:
Personal Development;
Business Development;
Accountability by holding & driving
change
Biz-Guru was born from a vision:
The Overview
Biz-Guru was founded in 2008 by Anthea Vorster.
We have worked with hundreds of companies ranging from
macro-sized to single person businesses, helping them to
attain dramatic breakthroughs in sales, team building and
change management. Our processes and abilities to rapidly
deploy strategies to enhance the profitability of businesses /
organisations, producing astounding results by preparing
the environment and individual for change then sourcing the
correct partners from a BEE, Skills and Training perspective
to achieve the designed growth.
Growth by Design!
The Overview
Our proven methodologies and systematic approaches achieve
designed growth in a matter of weeks by aligning and developing a
Business Strategy which includes Sales, BEE and Skills Development.
Biz-Guru identifies the areas of development by establishing the Net
Present Position of the individual and the business. During this process
the challenges and opportunities are highlighted and followed by the
planned implementation of the action steps to bring about change.
By assessing where you currently are within your business, the design
of your Growth Map materialises and provides you with clarity, focus
and direction and immediate implementable steps.
Finally, we coach and drive the change to reach the agreed milestones
on your Growth Map.
This is a continuous process that creates sustainable change.
1) Executive Coaching (Coaching Department)
2) Skills: Understanding and executing the Skills Development
facet of a business including the Skills Audit, WSP and
producing the best score for a client’s BEE certificate.
(Skills Development Department)
3) Sales Development: Sales Assessment, sales coaching and
sales training. Sales management training and coaching.
(Training and Coaching Department)
4) Training: Accredited Training and Course Development for
client’s in-house training. The focus is squarely on how to
apply the learning in the workplace and how it can build
value for the organisation. (Training Department)
The Overview
For Biz-Guru to achieve the designed growth within a business, the following areas
need to be focused on:
Business Made Simple is registered with the Services SETA
under the Services Sector Education and Training Authority
(Accreditation Number 3697) and is currently rated a Level 2
BEE contributor by Nexia Levitt Kirson, a registered BEE audit
agency. We currently have representation in Durban, Cape
Town, Port Elizabeth and Gauteng.
Business Made Simple’s in-house and public training solutions
focus on the core issues; firstly by identifying and fully
evaluating the training objectives, and then by developing the
strongest possible training solution to maximise competency
and business development.
Our deep understanding of different learning styles and adult
learning principles, ensures our team of experts customise the
course content using appropriate training aids and techniques
to meet a customer’s unique requirements.
The Overview
The Overview
Training Made Simple (TMS) enables your organisation and
Human Resource department to meet requirements and
receive all possible benefits from Skills Development.
It is important to have a clear understanding of what is
required by your organisation’s Training Department, BEE
strategy, HR, Skills Development Facilitator (SDF), Seta and
government. Training Made Simple provides clarity in
consulting, outsourcing, in-house course development and
HR-ERP software.
Due to our in depth understanding of the compliance
concerns of Skills Development, from the National Skills Act to
a Sectoral Skills strategy and plan to BEE reporting, we
create the right partner for your growth strategy.
As part of our Social Development Responsibility, Youth-Guru
was born.
Youth-Guru develops college and high school student-athletes
and coaches into world-class leaders on and off the playing
fields. We do this through engaging and interactive programmes.
From leadership to enterpreneurial programs.
Our programmes develop leaders to make a big difference on
the playing fields, on campus, and in the community. We identify
behaviour that is / could be holding them back from operating at
peak performance within their environment.
By teaching youth Emotional Intelligence, Self- awareness and
Mindfulness tools we equip them to change behaviours.
Youth-Guru helps combat major obstacles facing schools these
days i.e. diversity, declining morale, bullying and loss of
commitment to mention some.
The Overview
• Our Team - We have a first class team of experienced trainers,
coaches and facilitators available to travel anywhere around the
world, who have unparalleled experience in practical and
comprehensive business solutions.
• Our programmes – We design our programmes (108 courses)
around your culture and unique needs.
• Our teaching methods - What makes us different is the energy,
practical nature and trusting environment of our programmes.
• Our Accreditation - Seta Accreditation
• Our Experience – Combined 94 years of experience
• Our Values – Making a difference, Effectiveness, Result
Orientated, Dynamic and Unity.
• Our Holistic View – Always aligned to the designed growth
• Our Results
Benefits
Focus Areas
CHANGE
MANAGEMENT
PERSONAL
DEVELOPMENT
BUSINESS
DEVELOPMENT
Business Development
• Business assessment – Business Review Process
• Growth Map – strategic view and planning
• Sales assessment – Sales Review Process
• Sales training
• Sales coaching
• Sales management training
• Sales management
• Executive coaching
• Team building
• SDF (Skills Development Facilitation)
• Course Development
• Skills Gap Analysis
Business Development
• 108 Unit Standard Aligned Training Courses
• NQF Level 4 Generic Management Qualification –
Accredited Training
• 18 Accredited Training Short Courses
• In-house Training
• Conflict Resolution
• Succession Planning
Personal Development
• Emotional Intelligence Development
• Stress Management
• Coaching
• Mentoring
• Inside Chatter
• Self Awareness
• Consciousness Management
• Inspirational Talks
Change Management
• Driving and holding accountability by committing to the
agreed results
• Designing the growth upfront
100% Performance Guarantee on agreed results.
Change which isn’t managed or focused will not be
sustainable.
Action Chem AJ Aspire Accounting Akzo Nobel Powder Coatings
Advanced Driving Institute Avantage Bidvest
BPT Automation Computer Trouble Shooters Damar Motors
Dinamika High School Dita FB Crane Builders
Field Office FloSolve Gammatec
General Cable GG Boutique Hackle Brooke Venue
Hamon Helpmekaar College Hirsch’s Strubens Valley
Hygiene Systems Intergral Networking Ithuba
MasterDrive Multitrade Distributors On Tap
Pall Corporation Paul James Hairdressing Group Reeflite
SA Franchise Warehouse SilvaSales Events St Stithians College
Toshiba SA University of Johannesburg Wink Promotions
WorldNet Logistics
Our Clients
“We contracted Biz-Guru group of companies for this facilitation process.
During this time the team displayed excellent knowledge of the
facilitating process and succeeded to create clarity in our minds. We
worked through a lot of detail and ended up with an enthusiastic plan for
our new company with clearly defined roles of the key players with a
project plan and tasks and objectives.
Their team has a good understanding of each other’s skills and are able
to interact and facilitate sometime tricky situations very well. We are still
busy with the plan and have seen good progress on all tasks as all
members have a good and clear ownership of their different roles and
tasks. I can recommend any team needing this kind of process
facilitation to make use of the Biz-Guru group of companies team. We
surely enjoyed it tremendously to work with them.”
~Matt van der Watt - Reeflite
Testimonials
“Biz-Guru provided us with year on year growth, since contracting
them during 2012. We aimed for a 26% growth within the
business and they delivered more.
The company went from 26 - 36 Mil to 54 – 68 Mil and produced
a tremendous amount of pressure within the business. Biz-Guru’s
team assisted, focused, drove and held the environment for us
during this pressure period.
Our clients in the mining industry were experiencing budget cuts,
strikes and yet we were growing year on year! Before contracting
Biz-Guru, we were consistently growing at a 16% annual growth.
Biz-Guru’s focus included clarity, sales training, Emotional
Intelligence training, sales and executive coaching and above all
change management.”
~Tinus Greyling - FloSolve (Pty) Ltd
Testimonials
In October 2013 the Centre for Small Business Development
contracted Biz-Guru’s Training Services to conduct a One Day
Sales and Marketing workshop.
The workshop covered various areas, many of which included
practical examples and exercises.
We have an ongoing relationship with Biz-Guru, it is my pleasure
to recommend their services and excellent support.
Yours Faithfully,
Ms Moipone Molotsi
Director: Centre for Small Business Development
University of Johannesburg
Testimonials
On behalf of the Business Woman’s Association Gauteng Branch
Executive Committee, I would like to extend a heart-felt thank you for
your commitment to making this event so successful. It was the vision
of the Executive Branch and the Planning Committee to celebrate
incredible women in the Gauteng Region and provide a networking
forum for our members in a pleasant, intimate and comfortable
environment. Your generous contribution helped make our vision a
reality. We could not have done this without your support.
As we continue to grow as a branch, please know that partnerships with
our sponsors are vital to the success of the BWA Gauteng Branch. You
are truly appreciated!
We look forward to a continued relationship with you as friends and
sponsors of this branch.
Thanks again.
Regards
Suheima Mohamed – Gauteng Branch Chairperson
Testimonials
Anthea has 16 years of solid experience in motivational speaking, behavioural
specialising, sales, entrepreneurship and business management.
From a Senior Accounts Manager for the Financial Information Services
Company, Thompson Reuters, Anthea managed a client base of R60 million
per month, and increased sales year on year by 65% per annum, to running
her own business for the past 10 years.
Anthea’s leadership, focus and determination has won her several titles which
include Superior Sales Performance for 4 consecutive years, Business
Excellence Award, nominated for Professionalism Award; Salon of the Year
Award, Overachieving on Sales Targets from 400% and up for 4 consecutive
years.
Anthea combines inspiration, high energy, experience and uniqueness to her
coaching and talks, yet keeping it to-the-point and practical, making it ideal for
businesses yearning for re-energizing, re-focusing and sustainable change…
Growth by Design
Anthea Vorster – Founder and Managing Member
Biz-Guru’s EQ specialist and stress-analyst, Michelle Vincent, specialises in
Emotional Intelligence and re-framing of limiting thoughts and belief patterns.
Michelle is an avid public speaker and facilitator with an infectious passion for
people and connects Emotional Intelligence and Business Development spot
on, every time with her warmth, confidence and intensity.
By staying unconventional in her approach, Michelle succeeds in her aim to
assist professionals to experience a whole new way of being. This dimension
of her work has added enormous value to clients.
Michelle Vincent – Expert Trainer and Facilitator
Michael Dowden, has 14 year’s experience in working with business teams
and executives from start-ups to some of the world’s most recognizable multi-
nationals.
As an international speaker and executive trainer, Michael has helped
numerous executives, sales managers, and business owners to establish a
clear Growth Map for their businesses to increase their results significantly by
using the Biz-Guru methodology.
As a facilitator, Michael challenges his audiences, empowering them to think of
future possibilities and how to attain their goals.
Michael Dowden – Expert Trainer and Facilitator
Our Diverse & Experienced Team
Gallery
Gallery – University of Johannesburg
Gallery – Educational Institutes
Gallery – Mandela Day - Soweto
Gallery – Events
Gallery – Events
Gallery – Events
Changing South Africa
One person at a time.
FOR MORE INFORMATION ON ANY OF THE COURSES WE
OFFER, PLEASE CONTACT US BY:
Telephone: 011 867 6288 | 011 867 6948
Email: info@Biz-Guru.co.za
Website: www.Biz-Guru.co.za

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Introduction to Biz-Guru Group of Companies

  • 1. CORE NEGOTIATION SKILLS An Introduction to Biz-Guru
  • 2. Becoming the change catalyst, by preparing the mind and environment through three focus areas: Personal Development; Business Development; Accountability by holding & driving change Biz-Guru was born from a vision:
  • 3. The Overview Biz-Guru was founded in 2008 by Anthea Vorster. We have worked with hundreds of companies ranging from macro-sized to single person businesses, helping them to attain dramatic breakthroughs in sales, team building and change management. Our processes and abilities to rapidly deploy strategies to enhance the profitability of businesses / organisations, producing astounding results by preparing the environment and individual for change then sourcing the correct partners from a BEE, Skills and Training perspective to achieve the designed growth.
  • 4. Growth by Design! The Overview Our proven methodologies and systematic approaches achieve designed growth in a matter of weeks by aligning and developing a Business Strategy which includes Sales, BEE and Skills Development. Biz-Guru identifies the areas of development by establishing the Net Present Position of the individual and the business. During this process the challenges and opportunities are highlighted and followed by the planned implementation of the action steps to bring about change. By assessing where you currently are within your business, the design of your Growth Map materialises and provides you with clarity, focus and direction and immediate implementable steps. Finally, we coach and drive the change to reach the agreed milestones on your Growth Map. This is a continuous process that creates sustainable change.
  • 5. 1) Executive Coaching (Coaching Department) 2) Skills: Understanding and executing the Skills Development facet of a business including the Skills Audit, WSP and producing the best score for a client’s BEE certificate. (Skills Development Department) 3) Sales Development: Sales Assessment, sales coaching and sales training. Sales management training and coaching. (Training and Coaching Department) 4) Training: Accredited Training and Course Development for client’s in-house training. The focus is squarely on how to apply the learning in the workplace and how it can build value for the organisation. (Training Department) The Overview For Biz-Guru to achieve the designed growth within a business, the following areas need to be focused on:
  • 6. Business Made Simple is registered with the Services SETA under the Services Sector Education and Training Authority (Accreditation Number 3697) and is currently rated a Level 2 BEE contributor by Nexia Levitt Kirson, a registered BEE audit agency. We currently have representation in Durban, Cape Town, Port Elizabeth and Gauteng. Business Made Simple’s in-house and public training solutions focus on the core issues; firstly by identifying and fully evaluating the training objectives, and then by developing the strongest possible training solution to maximise competency and business development. Our deep understanding of different learning styles and adult learning principles, ensures our team of experts customise the course content using appropriate training aids and techniques to meet a customer’s unique requirements. The Overview
  • 7. The Overview Training Made Simple (TMS) enables your organisation and Human Resource department to meet requirements and receive all possible benefits from Skills Development. It is important to have a clear understanding of what is required by your organisation’s Training Department, BEE strategy, HR, Skills Development Facilitator (SDF), Seta and government. Training Made Simple provides clarity in consulting, outsourcing, in-house course development and HR-ERP software. Due to our in depth understanding of the compliance concerns of Skills Development, from the National Skills Act to a Sectoral Skills strategy and plan to BEE reporting, we create the right partner for your growth strategy.
  • 8. As part of our Social Development Responsibility, Youth-Guru was born. Youth-Guru develops college and high school student-athletes and coaches into world-class leaders on and off the playing fields. We do this through engaging and interactive programmes. From leadership to enterpreneurial programs. Our programmes develop leaders to make a big difference on the playing fields, on campus, and in the community. We identify behaviour that is / could be holding them back from operating at peak performance within their environment. By teaching youth Emotional Intelligence, Self- awareness and Mindfulness tools we equip them to change behaviours. Youth-Guru helps combat major obstacles facing schools these days i.e. diversity, declining morale, bullying and loss of commitment to mention some. The Overview
  • 9. • Our Team - We have a first class team of experienced trainers, coaches and facilitators available to travel anywhere around the world, who have unparalleled experience in practical and comprehensive business solutions. • Our programmes – We design our programmes (108 courses) around your culture and unique needs. • Our teaching methods - What makes us different is the energy, practical nature and trusting environment of our programmes. • Our Accreditation - Seta Accreditation • Our Experience – Combined 94 years of experience • Our Values – Making a difference, Effectiveness, Result Orientated, Dynamic and Unity. • Our Holistic View – Always aligned to the designed growth • Our Results Benefits
  • 11. Business Development • Business assessment – Business Review Process • Growth Map – strategic view and planning • Sales assessment – Sales Review Process • Sales training • Sales coaching • Sales management training • Sales management • Executive coaching • Team building • SDF (Skills Development Facilitation) • Course Development • Skills Gap Analysis
  • 12. Business Development • 108 Unit Standard Aligned Training Courses • NQF Level 4 Generic Management Qualification – Accredited Training • 18 Accredited Training Short Courses • In-house Training • Conflict Resolution • Succession Planning
  • 13. Personal Development • Emotional Intelligence Development • Stress Management • Coaching • Mentoring • Inside Chatter • Self Awareness • Consciousness Management • Inspirational Talks
  • 14. Change Management • Driving and holding accountability by committing to the agreed results • Designing the growth upfront 100% Performance Guarantee on agreed results. Change which isn’t managed or focused will not be sustainable.
  • 15. Action Chem AJ Aspire Accounting Akzo Nobel Powder Coatings Advanced Driving Institute Avantage Bidvest BPT Automation Computer Trouble Shooters Damar Motors Dinamika High School Dita FB Crane Builders Field Office FloSolve Gammatec General Cable GG Boutique Hackle Brooke Venue Hamon Helpmekaar College Hirsch’s Strubens Valley Hygiene Systems Intergral Networking Ithuba MasterDrive Multitrade Distributors On Tap Pall Corporation Paul James Hairdressing Group Reeflite SA Franchise Warehouse SilvaSales Events St Stithians College Toshiba SA University of Johannesburg Wink Promotions WorldNet Logistics Our Clients
  • 16. “We contracted Biz-Guru group of companies for this facilitation process. During this time the team displayed excellent knowledge of the facilitating process and succeeded to create clarity in our minds. We worked through a lot of detail and ended up with an enthusiastic plan for our new company with clearly defined roles of the key players with a project plan and tasks and objectives. Their team has a good understanding of each other’s skills and are able to interact and facilitate sometime tricky situations very well. We are still busy with the plan and have seen good progress on all tasks as all members have a good and clear ownership of their different roles and tasks. I can recommend any team needing this kind of process facilitation to make use of the Biz-Guru group of companies team. We surely enjoyed it tremendously to work with them.” ~Matt van der Watt - Reeflite Testimonials
  • 17. “Biz-Guru provided us with year on year growth, since contracting them during 2012. We aimed for a 26% growth within the business and they delivered more. The company went from 26 - 36 Mil to 54 – 68 Mil and produced a tremendous amount of pressure within the business. Biz-Guru’s team assisted, focused, drove and held the environment for us during this pressure period. Our clients in the mining industry were experiencing budget cuts, strikes and yet we were growing year on year! Before contracting Biz-Guru, we were consistently growing at a 16% annual growth. Biz-Guru’s focus included clarity, sales training, Emotional Intelligence training, sales and executive coaching and above all change management.” ~Tinus Greyling - FloSolve (Pty) Ltd Testimonials
  • 18. In October 2013 the Centre for Small Business Development contracted Biz-Guru’s Training Services to conduct a One Day Sales and Marketing workshop. The workshop covered various areas, many of which included practical examples and exercises. We have an ongoing relationship with Biz-Guru, it is my pleasure to recommend their services and excellent support. Yours Faithfully, Ms Moipone Molotsi Director: Centre for Small Business Development University of Johannesburg Testimonials
  • 19. On behalf of the Business Woman’s Association Gauteng Branch Executive Committee, I would like to extend a heart-felt thank you for your commitment to making this event so successful. It was the vision of the Executive Branch and the Planning Committee to celebrate incredible women in the Gauteng Region and provide a networking forum for our members in a pleasant, intimate and comfortable environment. Your generous contribution helped make our vision a reality. We could not have done this without your support. As we continue to grow as a branch, please know that partnerships with our sponsors are vital to the success of the BWA Gauteng Branch. You are truly appreciated! We look forward to a continued relationship with you as friends and sponsors of this branch. Thanks again. Regards Suheima Mohamed – Gauteng Branch Chairperson Testimonials
  • 20. Anthea has 16 years of solid experience in motivational speaking, behavioural specialising, sales, entrepreneurship and business management. From a Senior Accounts Manager for the Financial Information Services Company, Thompson Reuters, Anthea managed a client base of R60 million per month, and increased sales year on year by 65% per annum, to running her own business for the past 10 years. Anthea’s leadership, focus and determination has won her several titles which include Superior Sales Performance for 4 consecutive years, Business Excellence Award, nominated for Professionalism Award; Salon of the Year Award, Overachieving on Sales Targets from 400% and up for 4 consecutive years. Anthea combines inspiration, high energy, experience and uniqueness to her coaching and talks, yet keeping it to-the-point and practical, making it ideal for businesses yearning for re-energizing, re-focusing and sustainable change… Growth by Design Anthea Vorster – Founder and Managing Member
  • 21. Biz-Guru’s EQ specialist and stress-analyst, Michelle Vincent, specialises in Emotional Intelligence and re-framing of limiting thoughts and belief patterns. Michelle is an avid public speaker and facilitator with an infectious passion for people and connects Emotional Intelligence and Business Development spot on, every time with her warmth, confidence and intensity. By staying unconventional in her approach, Michelle succeeds in her aim to assist professionals to experience a whole new way of being. This dimension of her work has added enormous value to clients. Michelle Vincent – Expert Trainer and Facilitator
  • 22. Michael Dowden, has 14 year’s experience in working with business teams and executives from start-ups to some of the world’s most recognizable multi- nationals. As an international speaker and executive trainer, Michael has helped numerous executives, sales managers, and business owners to establish a clear Growth Map for their businesses to increase their results significantly by using the Biz-Guru methodology. As a facilitator, Michael challenges his audiences, empowering them to think of future possibilities and how to attain their goals. Michael Dowden – Expert Trainer and Facilitator
  • 23. Our Diverse & Experienced Team
  • 25. Gallery – University of Johannesburg
  • 27. Gallery – Mandela Day - Soweto
  • 31. Changing South Africa One person at a time.
  • 32. FOR MORE INFORMATION ON ANY OF THE COURSES WE OFFER, PLEASE CONTACT US BY: Telephone: 011 867 6288 | 011 867 6948 Email: info@Biz-Guru.co.za Website: www.Biz-Guru.co.za

Notes de l'éditeur

  1. Icebreaker: Mixing Up the Modifiers Activity As participants arrive for the session and before you write their names on a name card or name tag, ask them to tell you their favorite animal and three adjectives to describe the animal.   Write the adjectives on the name tag in front of their name. Do not write the name of the animal on the tag. For example, a label could say “warm, playful, loving, Ted.” This will lead to some great labels, so make sure that, as the facilitator, you also have one for yourself.   Ask them to mingle with the other participants, sharing why these adjectives best describe their own personality. Debrief After about eight minutes, ask everyone to have a seat and discuss the exercise. Talking points can include: Did you learn some things about people that were unexpected? Do you think that people are drawn to animals that are a reflection of their own personality? If so, how?
  2. More than just about money, negotiation involves issues of ego, leveraging, saving face, and being right. It can appear that the negotiator or team with the most power will triumph over a weaker team or win something important. In current business practices, however, negotiation often leads to compromises, where both sides make concessions to get as close as they can to exactly what they want. Other times, no concessions are available and a power struggle can go on for a long time. When negotiation is not effective, there are other options, such as bringing in a mediator, which can help both sides speak to one another and move towards a resolution instead of walking away, resolving nothing.
  3. Workplace contracts about wages and benefits These are often negotiated in a unionized setting, where the union acts on behalf of employees to get the best wages and benefits they can. Negotiating this contract is a way to protect the employer’s financial stability while ensuring that the employees’ interests are also protected. Divorce When a marriage ends amicably, negotiation may not be necessary. In many cases, however, negotiation helps to sort out who gets what. If a couple divorces and they have a lot of debt, negotiating determines who accepts what portion of debt, the terms of custody for children, which person gets to live in the house, and so on. Buying new furniture for the office In many cases, purchasing something in a department store cannot be negotiated at all. The price to be paid is the one on the price tag, but there are exceptions, especially when it comes to large purchases for the workplace. You may be able to negotiate a better price than the one listed in the catalogue, the costs or details about delivery and set up, and whether there is a charge to remove the packing materials.
  4. If a situation calls for negotiation, it also calls for an approach that leads to optimal solutions. If we refer to the other party as a “disputant” or “opponent,” we are setting up a negative term of reference for the process. For example, in a poor negotiating climate, when our partner offers something that is cooperative, we might actually fail to recognize it if we have developed an expectation to work against one another rather than together.
  5. Weak negotiators can be overly confident and under prepared, and might lose opportunities that could have been noticed by someone with more skill. An effective negotiator is prepared for the unexpected, and is creative enough to see potential problems for the opportunities they hold.
  6. Many negotiators can do a good job at either creating or claiming value, but not both. Master negotiators do an excellent job of striking this balance by having a good understanding of the interests of both parties, and by identifying common ground, rather than simply aiming for a target and not allowing for any flexibility.
  7. In combined approaches, one negotiator may be cooperative and the other competitive. When both are cooperative, they will find a solution if there is one available. If both negotiators are competitive, they may both dig in their heels and refuse to offer any concessions to the other side. Answers to the question “What is your negotiating style?” will vary, and can lead to an engaging and energetic group discussion.
  8. For example, if you are a purchaser for your company, you may need to build relationships with suppliers that last for a long period of time, and as a result, you may negotiate with them frequently and in a collaborative manner.