How HR Can Balance Compliance Vision and the Employee Experience

1. bamboohr.com BizLibrary.com Cassie Whitlock Director of Human Resources BambooHR Libby Mullen Learning & Development Manager BizLibrary

2. bamboohr.com BizLibrary.com Old Thinking vs. New Thinking Three constituencies to balance: ● The Law ● The Leadership ● The Employee

3. bamboohr.com BizLibrary.com

5. bamboohr.com BizLibrary.com Old Thinking vs. New Thinking Three constituencies to balance: ● The Law ● The Leadership ● The Employee

6. bamboohr.com BizLibrary.com Finding Balance Between Three Roles 1. Compliance facilitator 2. Strategic partner 3. Employee advocate

7. bamboohr.com BizLibrary.com Establishing a Culture Built on Mission, Vision and Values. Mission, Vision, and Values: ● Overall guideline for an organization ● A unifying statement of beliefs and responsibilities ● Helps add a human element to the law and management side of things

9. bamboohr.com BizLibrary.com New employees who can take part in a well-structured onboarding program are 69% more likely to stay with a company for up to three years. What is HR’s role? ● To let employees know about the company’s values during onboarding ● Observe and recognize employees who are living out the true mission, vision, and values and assist the ones who are not.

10. bamboohr.com BizLibrary.com Four Key Facets ● Building a Modern Learning Culture ● Manager Training ● Compensation & Benefits ● Feedback & Recognition

11. 1. Building a Modern Learning Culture Growing demand for professional development opportunities “94% of employees today would stay at a company longer if it invested in their development” - LinkedIn

12. bamboohr.com BizLibrary.com Building a Modern Learning Culture HR’s Role: ● As an employee advocate ○ Allow employees time to learn on-the- job ● As the strategic partner ○ Align the learning and development program with key business initiatives ● As the compliance facilitator ○ Insure that the proper compliance training is done and used

13. bamboohr.com BizLibrary.com 5 Steps to Creating a Modern Learning Culture 1. Make it a daily habit 2. Reinforce Learning 3. Celebrating failure 4. Measuring learning vs. training 5. Providing Modern Learning Content and Experiences that are familiar

14. 2. Management Training Key to success of a company, but often overlooked or only delivered through sessions and seminars that don’t get translated to on-the- job situations. “58% of managers said they didn’t receive any management training.” - CareerBuilder

15. bamboohr.com BizLibrary.com Tips for Training Managers ● Develop coaching skills ○ Coaching is building one-on-one relationships and managing a process that result in specific improved performance in targeted areas. ● Focusing on soft skills ○ 80% say soft skills are increasingly important to company success ○ 89% of bad hires typically lack soft skills ● Provide feedback regularly

16. bamboohr.com BizLibrary.com HR’s Communication Palette ● Compliance issues need to be black and white

19. bamboohr.com BizLibrary.com Compliance Training ● Compliance should be clear-cut ● Rules are there to protect employees and organizations ● Compliance forms the base of a competent organization

20. 3. Refining Compensation and Benefits Proving your organization can deliver in the long term “77 percent of workers do not believe the rationale for denying them a raise” - PayScale

21. bamboohr.com BizLibrary.com Self-fulfillment Needs Psychological Needs Physical Needs Motivational Needs: challenging work, feeling of accomplishment, sense of team Empowerment Needs: top cover, trusted colleagues, ability to effect change, permissive policies Intrinsic Needs: job satisfaction, shared belief in the mission, passion for the work Physical Needs: competitive salary, access, training/knowledge Career Goals: clear path to reach one's full potential

22. bamboohr.com BizLibrary.com Stick to Your Comp Model ● Develop a comp model ○ Do your market research ○ Identify lead, match, and lag levels for each position ○ Matching the market rate leaves room for salary growth and incentives ● Hire with a long-term plan ○ Avoid bargaining ○ Measure performance consistently ○ Review compensation levels regularly ○ Discuss with employees on an annual or semi-annual basis

23. bamboohr.com BizLibrary.com 4. Feedback and Recognition ● Employee level ● Organization level

24. Giving Responsibility to Managers Let managers handle their departments Employees benefit from 1:1’s vs. annual reviews “Having regular conversations without the formality of an annual review contributes to an atmosphere of confidence. Suddenly it’s easier for both employee and manager to discuss concerns and course correction.” - Inc.

25. bamboohr.com BizLibrary.com Recognition by Department ● HR’s role - to highlight the highs in an organization = total company communication ● Managers’ role - to publicly and privately recognize individual employees for their contributions ● HR, Leadership, and Manager role - promote the practice of employees recognizing each other publicly (within teams or cross- departmentally)

26. bamboohr.com BizLibrary.com Macro-Level Feedback Helps Get Buy-In ● Strategy starts with the view from 10,000 feet ● Compile performance data from managers ● eNPS survey - identity the trends and outliers ● Support your case with data

27. bamboohr.com BizLibrary.com The Benefits of Finding Balance ● Key business initiatives ○ Increased employee engagement ○ Lower turnover ○ Higher productivity ○ Higher Profitability

28. Takeaways ● Compliance Facilitator: build a solid policy foundation ● Strategic Partner: establish your mission, vision and values throughout the organization ● Employee Advocate: help your employees feel their feedback is heard and considered ● Four facets of your organization that can generate higher profits and happier employees when HR finds balance between the roles. ○ Building a modern learning culture ○ Manager Training ○ Compensation & Benefits ○ Feedback & Recognition

29. ● HR needs to be able to hand over the torch, and let managers give feedback and lead their teams ● Compiling feedback at the organizational level helps HR get buy-in as a strategic partner and lets them make strategy adjustments toward these benefits: ○ Increased employee engagement ○ Lower turnover ○ Higher productivity ○ Higher Profitability Takeaways

30. QUESTIONS? BizLibrary Receive a demo of the BizLibrary Solution We’ll contact you shortly to set up the demo BambooHR Receive a free job posting on our ATS and full HRIS for one week We’ll contact you shortly to set this up

31. Thank you for attending! Cassie Whitlock Director of Human Resources BambooHR Libby Mullen Learning & Development Manager BizLibrary

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