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How to win friends & influence people review

  1. LEVERAGE: How to Win Friends & Influence People by Dale Carnegie A LESSON IN COMMUNICATION
  2. “the ability to deal with people is as purchasable a commodity as sugar or coffee. And I will pay more for that ability than for any under the sun.” -John D. Rockefeller
  3. Part One - Fundamental Techniques in Handling People
  4. Section 1 • “If You Want to Gather Honey, Don’t Kick Over the Beehive” Principle 1: Don’t criticize, condemn or complain. Take-Away: Today’s enemy can be tomorrow’s ally; treat accordingly
  5. Section 2 • “The Big Secret of Dealing with People” Principle 2: Give honest and sincere appreciation. Take-Away: They might not remember everything, but they will remember how you made them feel
  6. Section 3 • “He Who Can Do This Has the Whole World with Him. He Who Cannot Walks a Lonely Way” Principle 3: Arouse in the other person an eager want. Take-Away: Help others get what they want and you will get what you want
  7. Part Two – Six Ways to Make People Like You
  8. Section 1 • “Do This and You’ll Be Welcome Anywhere” Principle 1: Become genuinely interested in other people. Take-Away: You are only as interesting as the interest you show in others
  9. Section 2 • “A Simple Way to Make a Good First Impression” Principle 2: Smile. Take-Away: You are only as happy as you want to be. Show others how happy you are
  10. Section 3 • “If You Don’t Do This, You Are Headed for Trouble” Principle 3: Remember that a person’s name is to that person the sweetest and most important sound in any language. Take-Away: How did you feel the last time someone remembered your name unexpectedly
  11. Section 4 • “An Easy Way to Become a Good Conversationalist” Principle 4: Be a good listener. Encourage others to talk about themselves. Take-Away: Everybody has something to say, be different and be the person that listens
  12. Section 5 • “How to Interest People” Principle 5: Talk in terms of the other person’s interests. Take-Away: You may not be an expert in their field of interest, but you can always be interested
  13. Section 6 • “How to Make People Like You Instantly” Principle 6: Make the other person feel important – and do it sincerely. Take-Away: You know who you are; find out about the other person and take the time to find out who they are
  14. Part Three – How to Win People to Your Way of Thinking
  15. Section 1 • “You Can’t Win an Argument” Principle 1: The only way to get the best of an argument is to avoid it. Take-Away: “Winning” an argument does not make you a winner
  16. Section 2 • “A Sure Way of Making Enemies – And How to Avoid It” Principle 2: Show respect for the other person’s opinions. Never say, “You’re wrong.” Take-Away: People’s opinions are like their children so treat them accordingly
  17. Section 3 • “If You’re Wrong, Admit It” Principle 3: If you are wrong, admit it quickly and emphatically. Take-Away: Don’t hide from your mistakes, they will find you
  18. Section 4 • “A Drop of Honey” Principle 4: Begin in a friendly way. Take-Away: Regardless of where you are going, set the mood in a positive way to start
  19. Section 5 • “The Secret of Socrates” Principle 5: Get the other person saying “yes, yes” immediately. Take-Away: A path of yesses will always lead to success
  20. Section 6 • “The Safety Valve in Handling Complaints” Principle 6: Let the other person do a great deal of the talking. Take-Away: We have one mouth and two ears
  21. Section 7 • “How to Get Cooperation” Principle 7: Let the other person feel that the idea is his or hers. Take-Away: Do you want the credit or to get things done
  22. Section 8 • “A Formula That Will Work Wonders for You” Principle 8: Try honestly to see things from the other person’s point of view. Take-Away: Forget walking a mile in their shoes, just imagine for a second how things might look to the person across from you
  23. Section 9 • “What Everybody Wants” Principle 9: Be sympathetic with the other person’s ideas and desires. Take-Away: Remember when someone mistreated your ideas and desires…how did that feel
  24. Section 10 • “An Appeal That Everybody Likes” Principle 10: Appeal to the nobler motives. Take-Away: We all know what fair play is
  25. Section 11 • “The Movies Do It. TV Does It. Why Don’t You Do It?” Principle 11: Dramatize your ideas. Take-Away: We all love a good story…do you tell good stories
  26. Section 12 • “When Nothing Else Works, Try This” Principle 12: Throw down a challenge. Take-Away: What did you do the last time somebody told you it couldn’t be done
  27. Part Four – Be a Leader: How to Change People Without Giving Offense or Arousing Resentment
  28. Section 1 • “If You Must Find Fault, This Is the Way to Begin” Principle 1: Begin with praise and honest appreciation. Take-Away: Giving thanks always sets the right tone
  29. Section 2 • “How to Criticize – And Not Be Hated for It” Principle 2: Call attention to people’s mistakes indirectly. Take-Away: People know when they have erred, how you respond to it is the teachable moment
  30. Section 3 • “Talk About Your Own Mistakes First” Principle 3: Talk about your own mistakes before criticizing the other person. Take-Away: Making yourself human in another person’s eyes only adds to your powers of persuasion
  31. Section 4 • “No One Likes to Take Orders” Principle 4: Ask questions instead of giving direct orders. Take-Away: The Socratic Method has many uses (and many benefits)
  32. Section 5 • “Let the Other Person Save Face” Principle 5: Let the other person save face. Take-Away: Letting a person keep their dignity is a great gift that we should always be looking to give
  33. Section 6 • “How to Spur People On to Success” Principle 6: Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.” Take-Away: Positive feedback leads to positive results
  34. Section 7 • “Give a Dog a Good Name” Principle 7: Give the other person a fine reputation to live up to. Take-Away: People will meet the expectations we set for them
  35. Section 8 • “Make the Fault Seem Easy to Correct” Principle 8: Use encouragement. Make the fault seem easy to correct. Take-Away: The mindset you instill in another will determine what they accomplish
  36. Section 9 • “Making People Glad to Do What You Want” Principle 9: Make the other person happy about doing the thing you suggest. Take-Away: Show others what is in it for them and you will leave a trail of satisfied people