1. More than transportation
brokerage services
We connect our customers with the full range of strategically
integrated capabilities across Redwood Logistics. From our own asset-
based truckload division to managed transportation, TMS technology
and our logistics engineering team, with one call, you’ll have access to
nearly limitless transportation capacity solutions.
Communication
There are two parts to providing great communication with
shippers and carriers: people and technology. That’s why we have
a communication strategy that not only provides you with a single
point of contact and 24/7 customer support, but full EDI capabilities,
web-based tracking portals and automated status updates. While your
shipment is in transit, you’ll get the peace of mind that comes from
having visibility from pick up to delivery, every step of the way.
Superior service, reliable and
on-time delivery
Top-notch service is more than transparent communication with
customers. You need assurance that your goods will be handled
properly and arrive on time. Utilizing our network of more than 16,000
pre-screened carriers, we secure the required equipment for reliable
transportation services. Only carriers that pass a rigorous screening
process can haul for Redwood. Every time you book a load with us, a
manager reviews the carrier’s qualifications to ensure it will meet your
needs. Redwood delivers reliability through proven process.
Qualified carrier base with
long-term relationships
Our belief in creating lasting relationships doesn’t just apply to
customers; we also employ this same philosophy with our carriers.
Our formula takes our proven process and combines it with a strong
emphasis on building lasting carrier relationships. This mindset has
allowed us to create a powerful and growing network of truckload,
LTL, and intermodal capacity resources that will go the extra mile for
Redwood, so we can go the extra mile for you.
Minimize claims and manage risk
We protect you by maintaining a $250,000 Brokers Surety Bond,
$175,000 over the minimum requirements set by the FMCSA (Federal
Motor Carrier Safety Administration) and up to $500,000 in cargo
coverage. In addition, our claims department with is staffed with
Certified Claims Professionals focused on continuous improvement
and managing a fair settlement for our customers in the rare occasion
that a claim occurs.
Most of all, we’re problem solvers
We have knowledgeable logistics professionals that will find solutions
to fit your specific needs. There’s no one-size-fits-all thinking at
Redwood. Saying ‘No’ is not an option. We will work with you on a
winning transportation solution, every time.
Why
Redwood
Multimodal?
“I’ve worked with Redwood for 11
years. They are the people I call
when I know I am in a crunch and
need it done right. They are the
definition of a good broker.”
Customer Service Representative,
Paper Products Distributor
“They’re not a small company, but
they act like it. They treat me like
my business is the only one that
matters. Good luck finding that
elsewhere in this industry!”
Vice President of Logistics,
North American Machine Manufacturer
312-738-5500
redwoodlogistics.com
1765 North Elston Avenue
Suite 301
Chicago, Illinois 60642
2. Info Sheet | Asset-based Truckload
Reliable and Safe Regional Truckload Solutions
Service Highlights
• 24-hour customer service
• In-cab monitoring devices
• Satellite-equipped tractors and
trailers
• Safety and DOT compliance
• Expedited, team-based service
• Local pop-up fleets
• Dedicated service
• Specialized equipment
• Trailer Pooling
Why Customers Love Us
“The F/X team have been simply
outstanding in handling our freight.
Always easy to do business with
and incredibly reliable. We know
that when F/X takes one of our
loads that we don’t have to worry
about it again.”
-Global Health Services and Products
Industry Recognition
Freight Exchange, a Redwood Logistics company, is a growing full truckload
carrier with over 300 units of operating equipment. Our strategically placed
terminals in Southern California, El Paso, Dallas, Pharr and Chicago help us
serve the continental U.S. and support North and Southbound NAFTA trade
throughout North America.
How We Work
Communication is essential to the success of any business. We are focused
on listening to customers and understanding their unique service require-
ments in order to build a customized transportation plan. With in-cab com-
munication (ELD) installed in our trucks since 2014, we maintain ongoing
contact with our driver professionals that helps us deliver consistently com-
pliant, reliable and responsive service that earns your trust and confidence
for the long haul.
Services We Provide
Regional and Dedicated: Our regional and dedicated contract services pro-
vide the committed capacity you need to get your freight delivered on time.
With our regional fleets and dedicated drivers, we offer industry-leading on-
time performance because our drivers know their territory inside and out.
National Truckload Service: We can provide reliable capacity throughout
the contiguous 48 states. We leverage our experience and network to bring
cost savings and efficiency to every shipment. Our services are backed by a
track record of providing outstanding value and superior service.
Cross-Border Operations (Pharr and El Paso, TX): As a leading provider, we
take the cost and complexity out of moving goods between countries. We
have one of the largest fleets in the region, building on long-standing cus-
tomer relationships and providing superior service for over 10 years.
Expedited Hazmat Teams: We can provide reliable expedited team service
in Southern California when transit times are critical. We deliver dedicated
capacity, qualified hazmat teams with 24/7 visibility and shipment tracking.
Last Mile Delivery and Cross Dock Distribution: Rely on us for reliable last
mile and pool distribution services within a 250 mile radius of Southern Cal-
ifornia and Chicago. With dedicated facilities in two of the largest logistics
hubs in the United States, we link long haul service with local capabilities to
quickly get your products to market.
3. Superior Customer Service
Trucks don’t just roll down the highway. It takes motivated people working to-
gether to pilot the equipment, support the drivers and manage communication
throughout the process to deliver superior customer service. When you work
with us, we’ll listen carefully and make sure we understand your service require-
ments. We’ll also assign dedicated account managers. In the end, it’s simple: We
keep our promises, so you can keep yours.
4 Critical Attributes to Look For in a Carrier
Communication - Enabled by Technology
There are two primary ingredients that go into maintaining great communication
between shippers and carriers - people and technology. That’s why we have a
communication strategy that not only gives you a single point of contact and
24/7 customer support, we’ve had in-cab monitoring devices (ELD) since 2014
and also equip our tractors and trailers with satellite tracking technology. When
you work with us, we help you win for your customers by providing the peace of
mind that comes from having visibility every step of the way.
Safety First
While on-time delivery of your goods is a critical measurement when working
with any carrier, safety should still be the number one consideration when book-
ing a load. We take our commitment to safe operations seriously - within our
company and with our owner/operator drivers. In fact, we’ve been recognized for
our results, winning the 2014 Platinum National Safety award from our insurer.
Performance and Reliability
Top notch service means more than transparent communication with custom-
ers. It also means that you can be assured that your products will be handled
properly and arrive at their destination on-time. By emphasizing operational
excellence, we deliver over 98% overall on-time performance for our customers
- higher than the industry average. Our commitment to continuous improvement
says “100% on time” is always the goal. In addition, we’ve reduced our claims by
97.2% in three years.
www.FXFreight.com 1765 Elston Avenue, Chicago, IL 60642 (844) 467-3396
4. Info Sheet | Supply Chain Solutions
Managed Transportation: Aligned With Your Goals
Case Study
Company
$1 Billion producer of fresh-cut
vegetables
Proven and Rapid ROI
$7.5MM
Savings from
Improved Visibility
$12.0MM
Mode & Route Optimization
Savings Annually
10-12%
Overall Savings in
Phase 1
Challenges
• Poor supply chain visibility
• Lack of reporting capabilities
• Significant IT resource constraints
• Manual transportation processes
• Inability to consolidate shipments
Solutions
• Improved planning through visibility
• Access to TMS solution experts to
supplement internal IT resources
• Profoundly improved the logistics’
team productivity
• Delivered a unified view of logistics
information
An effective supply chain is critical to maintaining a competitive
advantage in a dynamic marketplace. But yesterday’s advantage is
today’s price of admission.
At Redwood Logistics, we help our customers solve complex logistics
and supply chain challenges by working together to identify and apply
the right combination of savings, control and technology solutions.
We Believe Every Customer is Unique
At Redwood we employ a Collaborative Freight Management model.
We combine our transportation expertise, technology and operation-
al process excellence with your people, your knowledge of customer
requirements and your existing infrastructure to craft the right solution
for your organization.
Our solution will reduce costs, increase visibility and help to mitigate
risk within your supply chain.
Whether you have limited resources, or a complex network with out-
dated systems, or anything inbetween, we will help you identify the
opportunities and tailor a solution to realize them.
Core Areas of Expertise
Transportation Process Excellence - Leverage our knowledge and
technology to automate and improve your existing workflow. Or if you
prefer, we can implement our managed transportation solution that
utilizes our expertise and shipment control center. The choice is truly
yours.
TMS Technology - We are experts in the design, configuration and
implementation of TMS technology. Every solution is engineered
around three core principles: understanding client needs, improving
processes through automation and delivering on the commitment to
value.
Transportation and Logistics Experts - Our Knowledge Services team
is comprised of our logistics engineers and multi-modal procurement
experts. We can work with you to plan, design and implement the best
solution for your logistics network.
5. Delivering Value beyond Transportation Savings
Like you, our customers are faced with improving their performance every year.
To meet this challenge, we deploy account managers whose primary focus is
to identify and implement new opportunities that drive additional value to you.
Our account managers are backed by Redwood’s logistics engineers, who are
experts at viewing the whole supply chain holistically, and identify opportunities
to optimize distribution networks, including additional consolidation and missed
savings opportunities.
Rate Analysis, Procurement Services and Carrier Management
We combine advanced technology with expert analysis to deliver fast, accurate
and effective procurement services. Through rate benchmarking, knowledge of
the market and our carrier relationships we deliver competitive rate structures.
After the procurement event, we manage carrier performance using a three-ti-
er approach: Create long-term relationships with carriers so we know their
strengths and they know our customers’ needs, provide customers with unbi-
ased feedback and regular reports on carrier service performance, and utilize
data and proprietary analytics to identify and address performance issues.
SaaS TMS Configuration and Systems Integration Technology
While most shippers instinctively understand the value of a TMS, only a small
segment actually use and apply the features properly. The number one reason
– Lack of internal resources. This constraint can be overcome through our TMS
configuration and Systems Integration expertise - without a large up-front in-
vestment. Gain control of your transportation quickly and effectively while reduc-
ing the workload on IT resources. Is your company using multiple legacy sys-
tems due to acquisitions? Our Systems Integration technology centralizes your
transportation data across your organization into one system.
Business Process Automation
Our transportation and technology experts have the ability to customize our
SaaS TMS application to automate transportation-related activities. From the
conversion of manual routing guides to automatic match-pay of carrier invoices,
we can take repetitive process management activity and automate it. No matter
if you are a small, mid-sized, or large volume shipper, we can improve the pro-
ductivity and effectiveness of your team through process automation.
Some of the Ways We Help Our Customers:
www.RedwoodLogistics.com 1765 Elston Avenue, Chicago, IL 60642 (844) 467-3396
Managed Transportation Services
We design the right managed transportation solution that fits your organization -
Redwood calls it Collaborative Freight Management. We work with you to create
the best combination of savings, control and technology with the ability to adapt
as your business needs and strategy shift. With our shipment control center, you
have the option to outsource all or a specific part of your transportation pro-
cesses. We can manage transportation with you or for you - it’s your choice.
6. MANAGE YOUR SUPPLY CHAIN MORE EFFECTIVELY WITH
THE RIGHT WAREHOUSING AND DISTRIBUTION SERVICES.
DISTRIBUTION
• 24-hour customer service
• Dedicated support
• Cross-dock services
• Specialized equipment
• Consolidated freight solutions
• Pooled distribution
• Final mile delivery
• Expedited, team-based service
• Local pop-up fleets
OUR SERVICES
Redwood will tailor the right transportation solution for your business, whether
it’s a sole dedicated solution or shared assets to give you the right combination
of cost and service – and the competitive edge. We’ll give you all the advantages
of having your own fleet, without the added hassle or expense.
All of our services are backed by our outstanding customer service. When you
work with us, we listen carefully to understand your unique service requirements
and we customize a plan specifically for you.
HOW WE WORK
• Experience Our entire team applies its considerable knowledge to solving
your most complex logistical challenges.
• Flexibility Our solutions are customer specific so you decide how, when and
where to ship.
• Dedicated Service With a single point of contact and around-the-clock
service, you’ll get the dedicated support you need at all times.
• Presence Our versatility, backed by the strength of the Redwood Logistics
family, allows us to focus on your business while leveraging global
partnerships.
WHAT SETS US APART
630-384-6131 | redwoodlogistics.com | 1765 North Elston Ave, Suite 303 Chicago, IL 60642
Expand your business potential and maximize your logistics return on
investment with Redwood Distribution. Our focus on consolidated warehousing
and distribution, along with specialty warehousing services such cross-dock
warehousing and final mile delivery, offers the flexible, integrated and cost-
effective distribution services you need to keep your business competitive.
Work with Redwood and rely on:
ABOUT US
• High quality facilities
• Full visibility with flexible cloud-based WMS
• Responsiveness and flexibility to your needs
• Fully customized reporting