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postAW-StudentRND
postAW-StudentRND
postAW-StudentRND
postAW-StudentRND
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postAW-StudentRND
postAW-StudentRND
postAW-StudentRND
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postAW-StudentRND

  1. 1 Executive Summary Campaign Overview | The AdWords campaign for StudentRND lasted 30 days, April 12 – May 12, and cost $248.83. The overall goal for the campaign was to boost registrations for Labs, while the secondary goal was to raise brand awareness. This resulted in a boost in social media followers obtained, as well as leads for future contact of upcoming events. Our strategy involved a Top-Down approach in our team’s attempt to approach the campaign goals through inbound marketing strategies. We created two separate campaigns; one designed for Parents and one for Students, each with their own keywords to search for extracurricular STEM program opportunities. We compiled a list of 15 keywords determined by our team using Google Trends and survey data collected from past participants and parents. Keywords were modified weekly to save ad spend and concentrate on successful clicks. Key Results | Our campaigns reported over 126k impressions (126% of assumed), 273 clicks (136%), and $.91 average CPC. Our most successful campaign was with Parent Ad, with a CTR of .23% and over half the conversion rate of the AdWords campaign. Analytics for the calendar year reported Sessions and Users doubled during the campaign, with a 50% increase in Pageviews while suffering less than 9% increase in bounce rate. Labs saw 40 leads generated for the season, twice as much as the previous year Conclusion | Based upon our experience, we must conclude that there is no absolute structure towards the implementation of AdWords. Campaigns must constantly evolve to best suit the business and customers’ traits and adapt to the environment and various situations. Media and other promotional efforts put out by marketing could have affected metrics. Future Online Marketing Recommendations | Our team, while working with a limited budget, saw effective results at inexpensive marketing costs of under $8/day. We recommend various changes, as provided below, for optimal online advertising possibilities. Our team also recommends that A/B testing be done periodically to align with campaign messages and create coherent communication. Primary  Expand and enhance existing AdWords account structure  Modify keywords, ad texts, and landing page content regularly Optional  Increase budget for greater daily Max. CPC  Offer ad-exclusive coupons  Design additional sub-campaigns under Parent-focused ads, and Student-focused ads
  2. 2 Industry Component Campaign Overview | To solve StudentRND’s problems with driving website traffic and brand awareness, we focused our efforts on Customer Relationship Management (CRM). We would have users who clicked the ad be directed to the landing page for email registration for lead generation on more information relating to StudentRND or Labs. Our most challenging aspect was selecting effective keywords for each campaign so as to identify effectively with student searches, and parents. According to our market research pre-campaign, students looked for programs in a more narrow sense than parents, who searched using broad terms. We also had to select a short list of keywords to narrow our focus and eliminate ineffective keywords from ad spend. Ads were launched the night of April 12. Because our pre-campaign had predicted we would exhaust our budget by Week 3, we did not plan for additional time and continued to run the ads until we reached our budget (additional 11 days). Week 1 Week 2 Week 3 Week 4* Week 5* Campaign Plan Spent Plan Spent Plan Spent Plan Spent Plan Spent Parent Ad $31.25 $20.84 $37.50 $30.81 $56.25 $30.07 - $29.46 - $9.21 Student Ad $31.25 $21.84 $37.50 $30.33 $56.25 $30.30 - $31.81 - $14.16 $62.50 $42.68 45C $75.00 $61.14 61C $112.50 $60.37 77C - $61.27 62C - $23.37 28C * = week not accounted for in initial planning C = clicks Campaign KPI Metrics Clicks 273 Impressions 126,205 CTR .22% Avg. CPC $.91 Leads Generated 40
  3. 3 Campaign Evolution | The campaign strategy involved a combination of inbound marketing strategies as well as weekly modification to keywords in each ad group, as well as recommendations to make to the landing page. Our goal each week was to optimize searches by focusing ad spend on popular keywords and connect with new leads. Ideally, this would give us the best CTR and reduce CPC. Our team monitored clicks and impressions daily, with some use of the Dynamic Keyword Insertion Tool, and negative keyword association. Additional tools included website traffic monitoring using Google Analytics and use of social media platforms for promotion. Phase I (April 12 – April 18) was the brand awareness stage in which Hootsuite was used to promote StudentRND activity and Labs in conjunction with ads, which at the time had the most keywords before certain terms were modified/removed. Geotargeting was set to focus along the west coast of the United States (primarily Washington and California). Search Display Total Impressions 4,426 18,404 22,830 Clicks 16 29 45 CTR .36% .16% .20% CPC $1.39 $.71 $.95 Phase II (April 19 – April 25) was our first week of modifications. We revised our Display ads to have a call-to-action, as well as removed several keywords that proved to be ineffective. We determined an ad to be ineffective based on a CTR under .20%, >2 clicks, and poor ad rank. Based upon keyword removal, our team would consider word replacement by finding relative terms using Google Trends or popular searches. Geotargeting was not altered, and considering a high bounce rate, we made recommendations to make the landing page more concise. Analytics showed 9% increase in new visitors, 18% in new sessions, and 6% decrease in bounce rate. Search Display Total Impressions 4,733 22,542 27,275 Clicks 27 34 61 CTR .57% .15% .22% CPC $1.20 $.85 $1.00 *color represents decline compared to previous week’s data
  4. 4 Phase II showed improvements across the board with only a .01% decline in Display Network CTR from the previous week. Phase III (April 26 – May 2) was our first week using negative keyword association to continue to narrow our target market and hone in on promising leads. The goal for StudentRND’s marketing team was to find uniquely interested participants for Labs, and our team’s focus was to provide a customer relationship management (CRM) aspect in this portion of the campaign for an increase in ROI. Because our team had minimal experience using negative keywords, we unfortunately saw a 12% increase in bounce rate. Search Display Total Impressions 2,876 27,422 30,298 Clicks 20 57 77 CTR .70% .21% .25% CPC $1.06 $.69 $.78 Phase III saw 3,000 additional impressions, 16 clicks, and overall increase in CTR. Phase IV (May 3 – May 9) was unaccounted for in our budget planning. We had anticipated we would exhaust our budget by this time, but because we had steadily optimized our campaigns, we were under budget each week, allowing us to continue running the campaign for additional time. Our team made minimal modifications this week, figuring our previous week’s negative keywords and keyword optimization would hold strong for this additional time. Social media responses showed students who were exposed to the ads fully understood their purpose. Search Display Total Impressions 3,459 30,692 34,151 Clicks 20 42 62 CTR .58% .14% .18% CPC $1.27 $.85 $.99 Analytics showed a decline in all aspects this week, however, a 9% increase in returning users and spike in registrations showed sales were up, and our inbound strategies were proving effective. Phase V (May 10 – May 12) was the tail-end of our campaign before our budget was exhausted. By this point, our team had removed any negative keywords in a final attempt to increase impressions. Analytics showed a 7% increase in bounce rate, and all other metrics remained the same. In our last 3 days, we saw end results of 28 additional clicks, .24% CTR and average CPC of $.83 – all up from the previous week.
  5. 5 Key Results | Our campaign, overall, met expectations and exceeded some. Registrations for Labs saw 40 participants (over double from the year before) – valued at over $75,000. While this was a combination of our AdWords campaign, social media promotions, and word-of-mouth referral marketing, we can say with confidence our AdWords campaign had significant impact on driving web traffic. Social media followers (for the quarter) saw an increase of over 2,000 (multiple factors considered). Analytics showed 300 additional visitors/monthly. While bounce rate remained around 50%, this was not a significant change historically, considering the landing page functions similarly to a blog in the fact it is more informative. Recommendations were made to optimize this. Phase I was our penetration stage in which we had more outbound attempts than focused efforts. We revised this in Phase II once we had collected data, and were able to remove ineffective keywords to optimize our daily ad spend and generate traffic from a more relevant audience. Phase III looked to continue this optimization as well as incorporate more inbound marketing strategies to create a positive impact on ROI for Labs registrations. This involved negative keywords and landing page revisions in an attempt to improve analytics. Phases IV and V were unaccounted for in the pre-campaign and were operated more as maintenance phases to continue to drive returning users and upkeep traffic flow. Our top keywords for our AdWords campaign included “summer camp”, “coding camp”, and “startup” – all of which saw 1,000+ impressions and CTR greater than .25%. Ineffective keywords were terms we realized were too broad; “learn HTML”, “learn C++”, and “STEM education” – all of which came at great cost with low click response. Conclusions | Our campaign evolved on a weekly basis, adapting to what we interpreted from Analytics and continuously finding ways to optimize our tactics. We found that using inbound marketing strategies that evolved with our data worked effectively for such a narrow target market and demographic for Labs. It allowed our team to work with StudentRND to focus in on potential registrations instead of outbound marketing strategies, which proved effective in total conversions. Balancing our goals of driving web traffic, brand awareness, and driving sales while following a limited budget resulted in exceeded expectations of performance than anticipated. KPI (goal) Actual Variance Impressions 100,000 126,205 +126% Clicks 200 273 +136% CTR .20% .22% +.02% CPC $1.00 $.91 -.09% Conversions 20 40 +200%
  6. 6 Recommendations | Following StudentRND’s business model and strategies, we recommend using AdWords for future promotion of Labs until enough momentum is generated to operate at a level similar to that of CodeDay. Account Configuration: campaigns must evolve constantly (weekly at minimum) to stay relevant and effective. This includes addition/removal of keywords, negative keywords, and alterations to Display Ads and modification of the landing page. Secondary Recommendations: a larger budget may result in greater ad rank with higher CPC limits on daily spend. Offering ad-exclusive coupons may result in greater conversion rates. Designing sub-campaigns under “Parent Ad” and “Student Ad” will help narrow focus on target audiences for better SEO results and potentially less bounce rate from better understanding. Learning Component | As a team, our overall goal was to learn how to run a successful AdWords campaign, more specifically it was our goal to learn to adapt the campaign as it progressed, to more finely hone variables like keywords, campaign times and ad structure. We felt we were able to meet these goals by paying close attention to the campaign results and eliminating keywords that we saw were not beneficial to the campaign. As a group, the most difficult challenge we faced was meeting up consistently as a collective whole. Time management was something that we would all agree we could have improved on vastly. We are all very busy graduating seniors, so the full team meeting was not always possible; to overcome this we split into two teams and alternated analyzing campaign results. When we were able to meet up it was not for very long so we had to make the most of our time and work efficiently. During the week when we were all busy with school we used social media to collaborate and communicate results. Although we were able to meet in person once a week in order to get on the same page and continue to tweak the campaigns appropriately. Pairing off was crucial to our success because we were still about to bounce ideas off of one another but also reduce the pressure of meeting up constantly. Our team would recommend to any group to come in with a flexible mindset, learning to communicate in different ways was crucial to our success. That being said, we would not run a campaign with any more than four people in a group, it would be too many timetables to balance. One of group members had worked closely with someone involved within StudentRND and so we were able to communicate effectively with our client. Often times it was difficult to get in touch but in the end we were able to set specific times that we were all available. This
  7. 7 made communication easier but also put more pressure on getting all the information we needed in that specific meeting period. To any group, we strongly recommend that they make the most of the time they have with their client and be prepared when you are able to communicate with them. Impact Portion | StudentRND https://studentrnd.org/ 505 Broadway E, Seattle, WA 98102 Tyler Menezes, Executive Director (888) 382-2377 StudentRND serves to support people looking to improve themselves through education in the computer sciences by providing inexpensive coding programs. We designed the AdWords campaign with the idea in mind that we needed to spread awareness of StudentRND’s brand as well as boost registration for Labs. We wanted to drive more traffic to their website, particularly for people looking to learn about code. This is illustrated by the keywords we chose and the two ad campaigns we had targeting prospective students and parents of prospective students. Overall, our team would deem the campaign a success; we were able to drive more traffic to StudentRND website which resulted in a boost in social media following, as well as more leads for future contact of upcoming events. More so, were able to achieve this with minimal expenses. We recommend StudentRND continue with AdWords moving forward by expanding and enhancing the existing AdWords account structure, as well as modifying keywords, ad texts and content on the landing page regularly.
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