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Self improvment

  1. More for less demands
  2. Client metrics / requirements
  3. Customer nasty attitude
  4. Weather and seasons
  5. Unexpected interruptions
  6. Traffic, obstacles & detours
  7. Assumptions about you
  8. Other peoples’ reactions
  9. Broken anything
  10. Technology glitches
  11. Harm, hurt and tragedy
  12. Hitting the lottery
  13. Reaction to stress
  14. Self-imposed goals
  15. Interpersonal / Social skills
  16. Communication ability
  17. Belief systems / Meaning
  18. Work ethic / Enthusiasm
  19. Assumptions about others
  20. Self awareness
  21. Technology savvy
  22. Plan “B”s
  23. Time / event management
  24. Physical / Spiritual care
  25. Candor
  26. Factual data
  27. Repetition
  28. No omissions
  29. Clarity

Notes de l'éditeur

  1. We covered a lot of great information AT THIS SEMINAR—including talk about continuous improvement, embracing technology, improving service levels, etc. Your question, of course, now is “What do I do with it?” So I want to offer a few ideas regarding how people who are committed to positive change and personal growth make the deliberate choice—a proactive, thoughtful decision– to improve first and foremost themselves. This is accomplished by focusing on what you do control and influence (vs. what you do not control). As you will see, another critical component to personal growth is self awareness, including a fundamental understanding that your personal perspective can always be enhanced by a broader view. We will also touch on the importance of trust and trustworthiness and how that is reflected in your daily communications. The world today is obsessed with“transactional communication” and how to improve it with efficient technologies regarding web systems, clouds, download speeds, online social networks, etc. But what of your own personal communications strategy and abilities? Finally, we will touch on the value of giving yourself the time required to focus proactively on self improvement.