1.
ECO Europe S.à.r.l. is based in Luxembourg and
perform some qualities audits, mystery visits.
ECO Europe S.à.r.l. is a Certifying Organization
authorized by the Italian Ministry of Economic
Development and officially registered by the
Italian Ministry Body ACCREDIA (Eco registration
number 067/A).
In addition, specifically for the automotive
sector: WE ARE DESIGNATED TECHNICAL
SERVICE FOR MOTOR VEHICLES
ECO Europe works in different and growing
sectors:
• Solutions provider, ECO Europe is an
international player who builds long term
partnerships with communities, industry,
automotive distribution and service industries
• ECO Europe was built around the launch of
reliable and durable products in Europe. Our
growth is based on the development of
international and willingness to invest and
provide lasting customer.
• Our strength lies in a broad international
network of experts and consultants in the
areas of environment, quality, auditing,
training and process improvement
• The Offering Exclusive Services of ECO
Europe is Based on a strong innovation
About ECO Europe

2.
 Solutions provider, ECO Europe is an international player who
builds long term partnerships with communities, industry,
automotive distribution and service industries.
 ECO Europe was built around the launch of reliable and durable
products in France and Europe. Our growth is based on
international development and willingness to invest and provide for
lasting customer.
 Our strength lies in a Broad international network of experts and
consultants in the areas of environment, quality, auditing, training
and process improvement.
 The Offering Exclusive Services of ECO Europe is based on a
strong innovation.
 ECO Europe bases its legitimacy through the satisfaction of
its customers, many experiments and partnerships.
Optimization solutions

3.
Decree No. 2001-1016 of November 5, 2001 you require the
completion of a professional risk evaluation and developing your
Unique Document.
Transform these constraints and obligations genuine approach to
improve health and safety in your facility.
Contents of the service:
•Visit your local establishment
• Identification and Inventory of Occupational Risks Analysis and
Evaluation of Risks Professionals
•Single Document Preparation and definition of the action plan
•Interview with the head-end and validation of the action plan
•Backing up your details in our database
 Conformity
 Sécurity
Risk Prevention
Single Document

4.
Our missions :
ECO Europe is a Premium actor to fulfill mission for manufacturer, Importers, dealer networks in France
and all over Europe.
Few examples of after-sales missions:
Improve the reference table job of after-sales customer manager for Mercedes Benz
Conception of the best practice « Action Performance Service » Mercedes Benz France
Coaching retail after-sales service at Renault: optimization of the workshop activity and business
Implement the standard « workshop process », Bosch Car Service in France and Belgium.
Few examples of Audits realized by our auditors :
3500 standards Audits (BER) for Mercedes, MAN, Scania, Toyota : France et DOM, Renault Trucks / Volvo
Trucks : Spain, Italy, Portugal, Poland, Lituanie, Lettonie, Estonie, Danemark, Norvège, Maroc, Algérie,
Tunisie, Niger, Tchad, Bénin, Togo, Guinée, Côte d’Ivoire, Ghana, Nigeria, Gabon, Cameroun, Congo, RDC,
Angola, Madagascar, Chine.
Screening standards AUDI Morocco, Algeria, Tunisia.
900 Audits supervising the automotive inspector
Audits for documentation, New vehicle stocks, tools, warranty
Our Know-how concern principally :
Management accompaniment
Change management
Customer satisfaction survey, received quality
Productivity of business
Quality Control & Quality Process Production
Know How
5

5.
CUSTOMER
SATISFACTION
CUSTOMER
EXPECTATIO
N
PRODUCTS
SERVICES
QUALITY
SERVICE
 Process fulfillment
 Reference table job
 Brand requirements
Physical / Phone
 Valuation Brand
 Constructive Feedback
Received Quality
Customer loyalty
 Optimization
Comparison
 Best practices
 Prospective
Services

6.
8 management principles
Customer focus: Understanding and anticipating the
customers’needs.
 Leadership: Determining the purpose and goals of the company.
Staff involvment: Every collaborator is involved and concerned by
the results.
Process approach: Using the process approach as an organization
description model.
 System approach: A global and not too much detail-oriented
approach.
Continual improvement is a permanent goal of the organization.
Factual approach: The efficient decisions are based on the data and
information analysis.
Win-win relationship: Partnership is a source of added value.
 Writing what we do
 Doing what we wrote
Checking what we did
 Keeping records
Audit ISO 9001

7.
AUDIT ISO 14001
Reducing operating
expenses
 Managing tool
Added value for external
communicationThe objectives of the ISO 14001 approach :
To identify its environmental impact
To develop an environmental policy and objectives
To take into account the legal requirements
To Establish a monitoring and controlling process
To establish an action plan to improve its environmental
performance
Audit ISO 14001

8.
Our teams analyze for the nearest distributor or the criteria
defined by the manufacturer:
- Administrative: compliance with legal and contractual
obligations of the approved repairer (Signature of repair
orders, archiving documents)
- Technical: application of technical guidelines, repair
methods, implementation of campaigns, use of time manuals,
…
-Business: promotions, signage home, customer relations,
parking, telephone reception
Each anomaly is discussed within the repairer during an
adversarial meeting. Our consultants identify the causes of
inefficiencies and suggest improvements.
Automotive audit
 Network analysis
 Reactivity field staff

9.
Manufacturer objectives
CONTROL The good allocation of the bonuses according the commercial transaction.
UPDATE Its database managed by the dedicated software of the brand.
CLOSE TO the real state of the commercial actions of declarative distributing.
VALIDATION The bonuses assigned to the distributors.
Realisation of audit
PREPARE The files of audits, the mail of " announces audit " and appendices:
- Choice of commercial transactions: resumed, demonstration, loan, companies,
renters, journalists, diplomatic corps, etc. …
- List of the frames to be audited
AUDIT The present documents in the files of the according the information sent by mail.
Debriefing with the distributor and the transmission of the results in the market
management.
FOLLOW The follow-up of files (complaints and possible differences) between the brand
and its distributors' network.
Control of commercial operations

10.
Manufacturer objectives
CONTROL The completeness and operation of the recommended tools and maintenance
equipment .
UPDATE Its monitoring database hardware calibration.
EVALUATE The actual condition of maintenance actions.
VALIDATATION Shopping replenishment of obsolete or broken equipment.
Realisation of audit
PREPARE The board of audits and inventory tools and equipment
AUDIT The documents in the folders of materials ( manuals , maintenance contract,
metrological monitoring or maintenance).
Debriefing with the manager and maintenance manager .
FOLLOW Monitoring of incomplete files and actions.
Audit tools / equipements
11

11.
Requirements:
Every auditors ECO Europe are trained in the
fundamental of the marketing services, the
customer relationship management but also in
the defined orientation with the customer.
Profil :
-Confirmed and expert or auditor in the techniques of
audits and mystery shopping (minimum 10 years of
experience within a distribution network).
- Examples of CV: foremen, Persons in charge of After-
sales service, Consultants, Trainers, Sales managers,
Auditors …
Expert network

12.
13
Progress

13.
Manufacturer relationship

14.
Specific process

15.
The common audit criteria are based on the Quality Requirements of Volvo Trucks (QR).
This chart presents all possible subject for the assessment.
Detail of audit

16.
Conclusion of th audit

17.
DESCRIPTIF
Analysis
Analysis audits reports and scores
Establishment of action plan per dealer
Proposal of a global action plan to increase the service level
for dealers and repairers
Meeting
Presentation and analysis of results during a meeting with all
involved network manager (High management, quality
manager, retail development, sales, parts, after-sales…)
To homogenize the network development and increase the customer satisfaction
level, the teams involved to follow up the dealers’ results have to be informed of the
average and particular quality requirements scores.
A final meeting can be organized with those different managers.
Network conclusion meeting

18.
DESCRIPTIF
Action Plan
Explanation of the site’s action plan
Decision for means and time to implement the road book
Coaching
Accompaniment on the site :
Verification of implemented processes
Proposal of new complementary processes
Consulting to create or modify standards (check list, indicator datasheet)
Personified training for sales teams, parts department, customer
reception, workshop in order to implement best practices and optimize the
quality of service.
Examples
Specific tolls Organization
Workshop and customer reception Planning
Control of repair work
Technical Check list before delivery handover
KPI datasheet
Training plan and path
ECO Europe can follow voluntary sites to improve their service to customer and
their organization.
The coaching can be implemented between 1 and 5 days according to specific demands
and the necessary training path.
Personalized accompaniment

19.
Processus d’enquête

20.
• Electrical inspection (electrical transmission lines, transformers, periodic audits of
buildings, equipment).
• Control of lifting installations (loading and unloading cranes and rail excavators, areas
intermodal containers, loading BIBO).
• Building Control (storage area, offices)
• Control traffic areas (roads, signage, lighting, access, evacuation plan).
• Placing emergency instructions (documents techniques, protective equipment)
• Checking the logistics process
• Control of discharges of wastes (waste oils)
• Setting up training, authorizations and competencies (CACES training)
PORT CONTROLS Port Controls
Types of benefits and missions

21.
• ECO Europe transforms law obligations into growth
opportunities and by optimizing processes of working we make
you more and more competitive
• ECO Europe aims to optimize processes by teaming up with
the customer.
• ECO Europe guarantees absolute transparency during all
stages of its activity .
Being a Third-Party Independent Body
we work fully respecting these values
integrity, ethics, impartiality
Tailor-made services for any request: our mission.

22.
• ECO gives you a highly-qualified
assistance to solve many issues so
that you can save time, labor
resources and costs.
• An up-to-date and deep knowledge of
rules and regulations is one of ECO’s
major assets. ECO is an ideal partner
for many foreign Companies that need
the CE Certification to export their
products into the European
Community.
Supporting you professionally

23.
Automotive
Machinery
Lift/elevators
Construction materials
Safety
Noise
Electrical ground systems
Toys & Inspections at Amusement
Parks
ISO- Quality
Pressure equipment
Our services – Our Accreditations

24.
ECO trains the Customer’s human resources.
The courses are addressed to the personnel who need a basic training
or an up-to-dating one. Trainings are held by experts of proved
experience and technical expertise constantly improved through the
participation to courses, meetings, seminars and working groups both
at national and European level.
We operate with the scope to make you
Trainings
reach a stabilized and long -lasting growth of
your human resources. Because we believe
that the quality standards of your products
and your services go hand in hand with the
professional capability of your staff.

25.
Final inspection of lifts
Unit verification of lifts
according to Annexes VI-X of Directive 95/16/EC
Lift Directive
Italian Pres. Decree 462/01
Inspection
Safety of electric grounding systems
Electric systems in workplaces involving risks of
explosion
Special electric devices and lightning protections
Electric-Grounding systems

26.
Product Certification Body (System 1), Testing Laboratory (System 3)
according to Regulation (EU) No 305/2011 - Construction products
Testing Laboratory:
EN 13241-1: Industrial, commercial and garage doors and gates without fire
resistance or smoke control characteristics;
EN 14351-1: Windows and external pedestrian door-sets without resistance
to fire and/or smoke leakage characteristics;
EN 10077-1, -2: Calculation of thermal transmittance;
EN 14411: Ceramic tiles; EN 12004: Adhesive for tiles;
EN 9227: Corrosion tests in artificial atmospheres - Neutral salt spray tests.
Product Certification Body: EN 1935: Single axis hinges.
CPR Regulation (EU) No 305/2011 - Construction products
EC type-examination procedure according to
Directive 2009/48/EC
Laboratory Tests
Physical, chemical and electrical tests on toys
according to harmonized standards under the
directive 2009/48/EC
Toys Directive

27.
2004/108/EC
Emission and immunity testing on machines working
outdoors (pre-compliance on site and full-compliance in
anechoic chamber)
Environmental checks on power lines, radio-relay
systems and on workplace equipment.
EMC Directive – Electromagnetic Compatibility
2000/14/EC
Evaluations of machinery and equipment
 prior to placing on the market
 during production
Internal control and periodic inspection
according to Annexes VI of directive 2000/14/EC
Unit verification
according to Annexes VII of directive 2000/14/EC
Test
• Noise tests in
workplaces
• Environmental acoustic
impact test
• Acoustic compatibility
test
Noise Directive

28.
2006/42/EC
EC type-examination
of all machinery listed in Annex IV of Directive
2006/42/EC
EC conformity assessment
Full quality assurance
of all machinery listed in Annex IV of Directive
2006/42/EC
Unit verification
Verification of technical files and
issue of certificate of adequacy
Voluntary and periodical checks
Functional and performance tests
Machine directive

29.
With reference to the Automotive European Community (EC) Directives, ECO
CERTIFICAZIONI can serve you as Vehicle Type-Approval center and Technical Service
EU Vehicle type-approval for:
•road-traffic regulation of an whole vehicle, its separate components and other parts connected to
them (in accordance to 2007/46/EC cat. M, N,O)
•road-traffic regulation of agriculture and forestry vehicles, such as tractors with its components and
other interchangeable parts, systems
connected to them (in accordance to 2003/37/EC, cat. T)
• road-traffic regulation of two/three
wheeled motor vehicles
(in accordance to 2002/24/EC cat L)
• road-traffic Italian regulation of motor
vehicles, such as earth-moving
machines, or other agriculture vehicles
in general…
Type-approval

30.
A technical service is an organization or body designated by the approval
authority of a EU Member State as a testing laboratory to carry out tests or as
a conformity assessment body to carry out the initial assessment and other
tests or inspections, on behalf of the approval authority.
ECO EUROPE testing circuit Anagni (Rome)
Technical service

31.
PED Directive 97/23/EC
 Conformity assessment procedures
 Approval of procedures for permanent joints and
 verification of personnel in charge
TPED Directive 2010/35/UE
 Conformity assessment
 Reassessment of conformity
 Periodic inspections and surveillance
PED-TPED Directives – Pressure equipment

32.
Measurements and Assessments
• Measurement of the level of exposure of the workers to
vibrations during the production process
• Measurement of the level of noise to which workers are
exposed during the production process
• Measurement of the level of electromagnetic fields (EMF) to
which workers are exposed during the production process
• Measurement of the level of Radon Gas to which workers are
exposed during the production process
• Risk analysis on machineries and facilities
• Assessment of the chemical hazard and of the exposure to
dangerous airborne particulates
• Assessment of the risks related to exposure to asbestos
• Assessment of the risk of Explosive Atmospheres
Safety in workplaces

33.
Inspection services for company-networks
Being authorized by the Italian gov. Body ACCREDIA, ECO CERTIFICAZIONI is entitled to offer
and manage the following services:
 Inspection of products, processes , services, specifications in accordance with technical
norms
 Quality monitoring of the services provided by sales departments, distribution centers, as
well as assistance for Mystery Audit/Shopping/Repair (i.e.: branches/subsidiaries,
distributors, franchising centers etc…)
 Pre-shipment inspection in Italy and abroad
 Quality service certification
 Compliance inspection of norms

34.
ECO has a widespread distribution in many European
contries. Therefore we can offer:
• customized operations, also for Companies having
several branches,
• a wide range of services that can meet many
Company’s requests, thus ECO Europe becomes your
best partner for your certification needs
Our presence in Europ
Our presence in the word
• Italy
• Greece
• China
• Romania
• Spain
• Portugal
• Belgium
• Luxembourg
• Poland
• Norway
• Estonia
• Albania
• Maghreb
• Sub Sahara
• United Arab Emirates
• Korea
• Japan
• Russian Federation
• Turkey
• Dubai (UAE)

35.
ECO EUROPE S.à.r.l.
4 Rue Albert Borschette
L -1246 Luxembourg
Tel: +33. 648 263 127
E-mail: ecoeurope@ecocertificazioni.eu
ECO – CHINESE BRANCH OFFICE
I&C Technology Consulting P.R.C.: 中国
代表处
地址 : 洛 市安徽路阳 12 号万国 座银 B 座 1412A 室
：电话 +86 (379) 62690088
真：传 +86 (379) 62690088
Email:info@ic-advisory.com
ECO – ECO MIDDLE EAST Ltd
ECO-European Certifying Organization S.p.a
(Br.) Churchill Tower Business Bay, Dubai,
U.A.E "P.O.Box 410519“
Email: info@ecodubai.ae
Italian Authorized Office
VEGA Italia Trading & Contracting srl
Corso C. Colombo 46
21013 Gallarate (VA)
Tel: +39.0331.750758
E-mail: p.pinciroli@vegaitalia.com