2. ISO 9001:2008 QMS certified
Established 1998 by an Act
of Parliament. Operates over
625 branch offices in all rural
/ urban centers in the 47
counties.
PCK Operates under the UN
1948 mandate of Universal
Service Obligation (USO). Its
among the 191 UPU member
countries. Fully owned by
GOK
ISO 9001:2008 QMS certified
Overview of PCK
3. .
Courier &
Parcel
Mail &
Distributions
Payments
& Agency
Services
key business units
Collect and make payments
of about USD 10million in a
month on behalf of our clients
Amongst our partners are Banks,
DTMs, GOK, Payrolls, utility
companies amongst others
4. HISTORY OF POSTAL COURIER
Postal courier services date as back as the biblical times:
14. NATURE OF POSTAL SERVICES 20 YEARS AGO
• Part of Government services to the public
• Operating as public monopolies, and hence part of
government bureaucracy
• Non-existent legal and regulatory framework
• Part of telecommunication administrations (KPTC)
• Channels of communication for public
administration
• Limited or non-existent harmonized policies and
regulations at sub-regional, regional and
international level
Institutional
15. • Sole community information and communication
centers (telegrams, letters and notice boards)
• Limited range of products and services
• No clearly defined universal service obligations (USO)
• Business divisions aligned to public administrative
units
• In-ward looking & bureaucratic (as opposed to
market-driven)
• One-stop shop outfits (post, telephone, telegraph)
• Manual operations - slow and inefficient
BusinessOperations
16. • Telegraphs (Morse codes, teleprinters)
• Analogue telephony
• Fax
• Manual operations
• The main tools of the postman: date
stamp, Letter boxes, wooden counters,
street posting boxes, wooden sorting
frames and mailbags
Technological
17. • Letters / Post cards
• Parcels
• Telegrams
• Letter box rentals
• Sale of stamps (postage and revenue)
• Sale of philatelic items
• Stamp club services
• Government revenue collection
centers/Utility payments, especially for
telephone services and revenue stamp sales
Products
18.
19. Business Operations
•Creation of market-driven, customer-centric
entities
•Better organization of the market in the 3D
network (physical, electronic and financial)
•Market segmentation to better meet the
needs and requirements of customers
•Diversification and modernization of
services, riding on new technological
innovations
•Decrease in mail volumes
•Market liberalization and ICTs, have led to
more players, more customer choices,
intense competition, more opportunities
for posts to re-invent themselves
Institutional
•The era of reforms and new technological
innovations have brought about wide-ranging
changes in the business environment
•3 key actors on the scene: Government(policies
and rules), Operators-one DPO, others
private(services & viability) Regulators
(independent “referee”) Corporatization
(Operations vs. Policies & regulations)
•Separation from telecommunications services
•Market oriented management structures
•Harmonization of policies, legal and regulatory
frameworks, Better cooperation (global &
regional);
PRESENTDAY
20. Technologically
• Better cooperation regionally and
internationally, particularly within
UPU, and continuous adaptation of
technological innovations have had a
positive impact:
• Increased access
• Improved quality of service
• Enhanced efficiency
• Accelerated modernization
• Increase in range of services and
products in the physical, electronic
and financial domains
Products
• Diversification of products and services
has been phenomenal inthe Postal sector.
New range of products and services such
as:
• E-services; ranging from money
transfers, hybrid mail e-commerce and
e-government, to internet Track & Trace
and access as well as e-mails
• UPU’s PTC ; Development of products
such as IPS, IFS and the UPU mail
management system
PRESENTDAY
21.
22.
23. eCommerce will be THE area for postal growth.
Posts have the ability and the infrastructure to:
• Deliver physically the merchandise end-to-end
• Facilitate Customs processing with appropriate tools for
commercial users and for citizens
• Link postal financial services to shipments
• Address security aspects:
UPU Customs Declaration System’s information
Address validation against standard UPU Address database
Global postal identification (.post ID) – known postal users
even for letter/small packet
Posts are the only organization which can do all that by their own!
FUTURE GROWTH
24.
25.
26. Opportunities for Postal & Courier sector
Growing consumer
preferences for E-
commerce
Growth in Financial services
Kenyan New
constitution (devolution
opportunities)
Diversification in other sectors
e.g. passenger transport,
Clearing & Forwarding and long-
haul cargo delivery solutions
PPPs framework Growing demand for
door- to- door services
Emerging ICT based innovations and value adds
(PREM, EPCM, SMS alerts, virtual/digital boxes, dot
post, Hybrid Mail etc.)
27. Common Challenges in the Post
• Connectivity & Electrification of Rural post
offices – Unreliable power supply
• Poor infrastructure – aging computers, low
bandwidth and aging telephony
infrastructure
• Unfavorable government red tapes
• E-substitution
• Competition
28. Summary
The postal sector needs to be understood, not as a static sector, but in
the context of wider markets and the customer needs that it meets.
Historically, the Post has acted as intermediary, providing services in the
areas of document communication, parcels and payments, and using a
variety of physical and electronic networks to achieve these goals. To
attempt to restrict the definition of the postal sector to a static set of
technologies or products is misplaced and does not allow the industry
to develop dynamically. A high-level definition should recognize the
following features:
• The postal network has three dimensions: electronic, physical and
financial.
• The postal market encompasses needs in the areas of messaging,
document communication, payments and physical goods delivery.
• The postal sector refers not only to the designated postal opera- tors,
but also to a variety of companies that work in the market space.
