This document summarizes a presentation given by Wells Fargo and CA Technologies on how Wells Fargo achieved worry-free application deployments through capacity planning. The presentation covered the business and IT challenges Wells Fargo faced, how they started with building a capacity planning framework, automated data collection, controlled spending, and ensured accuracy which helped them achieve capacity planning maturity. It provided an example of how monitoring customer-facing applications helped identify a change in behavior. It also included Wells Fargo's quarterly forecast of customer-facing platforms for 2012-2014 and steps to achieve capacity planning maturity.

1. Case Study: Worry Free
Application Deployments…Really!
OCT59SA #CAWorld
Wells Fargo
CA Technologies
ca Opscenter

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© 2014 CA. ALL RIGHTS RESERVED.
Panel Session
Christopher Lee
Wells Fargo
Application Systems Engineer
Jeremy
Rossbach
CA Technologies
Sr. Product Marketing Manager
Charles Dixon
Wells Fargo
Technology Manager
John Ashby
CA Technologies
Sr. Engineering Services Architect

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© 2014 CA. ALL RIGHTS RESERVED.
Agenda
BUSINESS AND IT CHALLENGES
CAPACITY PLANNING: WHERE TO START
ACHIEVE CAPACITY PLANNING MATURITY
AUTOMATE DATA COLLECTION
CONTROL THE SPENDING
ACCURACY IS KEY
1
2
3
4
5
6

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© 2014 CA. ALL RIGHTS RESERVED.
Welcome to the Application Economy
We are in the midst of a business revolution –one where customers interact with businesses via software …
Where apps become the primary focus of the business.
Where infrastructure is no longer an IT decision–it is now abusiness decision to achieve predictive outcomes.

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© 2014 CA. ALL RIGHTS RESERVED.
We’re in the midst of a business revolution –one where customers interact with businesses via software.
Where apps become the primary focus of the business.
Business
and
IT
Challenges

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© 2014 CA. ALL RIGHTS RESERVED.
We’re in the midst of a business revolution –one where customers interact with businesses via software.
Where apps become the primary focus of the business.
Capacity Planning: Where to Start

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© 2014 CA. ALL RIGHTS RESERVED.
We’re in the midst of a business revolution –one where customers interact with businesses via software.
Where apps become the primary focus of the business.
Start With Building a Framework

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© 2014 CA. ALL RIGHTS RESERVED.
Recommended “Stepwise Refinement Methodology”
The scope of the question determines the scope of the approach to answering it

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© 2014 CA. ALL RIGHTS RESERVED.
Automate
the
data
collection.

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© 2014 CA. ALL RIGHTS RESERVED.
Control
the
spending.

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© 2014 CA. ALL RIGHTS RESERVED.
Accuracy
is
key.

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© 2014 CA. ALL RIGHTS RESERVED.
Customer-Facing App Change in Behavior Example
0
50,000
100,000
150,000
200,000
250,000
300,000
8/26/2013
8/30/2013
9/3/2013
9/7/2013
9/11/2013
9/15/2013
9/19/2013
9/23/2013
9/27/2013
10/1/2013
10/5/2013
10/9/2013
10/16/2013
10/20/2013
10/24/2013
10/28/2013
11/1/2013
11/5/2013
11/9/2013
11/13/2013
11/17/2013
11/21/2013
11/25/2013
11/29/2013
12/3/2013
12/7/2013
12/11/2013
12/15/2013
12/19/2013
12/23/2013
12/27/2013
12/31/2013
1/4/2014
1/8/2014
1/12/2014
1/16/2014
1/20/2014
1/29/2014
2/2/2014
2/6/2014
2/10/2014
2/14/2014
2/20/2014
Peak RPM
Peak Sessions
New Feature Release Not Communicated

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© 2014 CA. ALL RIGHTS RESERVED.
Q3 Forecast: Customer-Facing Platforms
CCSSP_CNA
Agent
App
Web
CMS/Tridion –Broker DB
SAML 1.1 –Ping
SAML 2.0 –Ping
SIMS Fraud –ETL
SIMS Fraud –CAD/FUI
Removals
Mobile –SVC/Text Batch
M2
App-ISVS
Accounts
Payments
Web-ISVS
2014 Adds
SAML 2.0 Open SSO
2012
2013
2014
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Total Platforms
94
94
93
93
97
98
100
100
102
111
115
High
2
3
4
2
2
4
4
5
4
3
3
Medium
3
4
2
1
4
1
5
3
2
1
3
Low
89
87
87
90
91
93
91
92
96
107
109

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© 2014 CA. ALL RIGHTS RESERVED.
Achieve
capacity planning maturity.
Management commitment
Ask the right questions
Communication
Become predictive
Automation
Ongoing capacity planning

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© 2014 CA. ALL RIGHTS RESERVED.
For More Information
To learn more about DevOps, please visit:
http://bit.ly/1wbjjqX
Insert appropriate screenshot and textoverlayfrom following“More Info Graphics” slide here; ensure it links to correct page
DevOps

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© 2014 CA. ALL RIGHTS RESERVED.
For Informational Purposes Only
© 2014CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
This presentation provided at CA World 2014 is intended for information purposes only and does not form any type of warranty. Some of the specific slides with customer references relate to customer's specific use and experience of CA products and solutionssoactual results may vary.
Terms of this Presentation