More Related Content Similar to Spur Infrastructure Performance With Proactive IT Monitoring (20) More from CA Technologies (20) Spur Infrastructure Performance With Proactive IT Monitoring1. Always In Title Case;
2 Lines Preferred
Spur Infrastructure Performance
With Proactive Monitoring
Subtitle or presenter name [sentence
or title case as needed Calibri 18 pt]
Insert Date Here
Jim Love
@therealjimlove
CIO
IT World Canada
Umair Khan
@umairmoheet
Infrastructure Management
CA Technologies
2. It’s The App Economy…
Your customers are more empowered & demanding than ever!
2 © 2014 CA. ALL RIGHTS RESERVED.
3. Industries are disrupting
You need to adapt to remain relevant
Industries Are Transforming
3 © 2014 CA. ALL RIGHTS RESERVED.
4. Your IT Infrastructure Mgt Approach Needs To Adapt
New Applications & Technologies
Hybrid Infrastructures
Growing Expectations
4 © 2014 CA. ALL RIGHTS RESERVED.
5. Use of Point IT Monitoring Tools Wo n’t cut it
Don’t let your reactive, disconnected & complex IT monitoring
tools get in your way!
5 © 2014 CA. ALL RIGHTS RESERVED.
6. The app economy moves fast.
Can your IT monitoring
tools keep up?
Put your customers first with a proactive and unified
monitoring approach.
8. Recent Research
IT teams are struggling with multiple tools
47%
Using more than
five monitoring
tools
39%
34%
30%
31%
30%
30%
30%
29%
29%
23%
24%
22%
21%
16%
16%
41%
44%
46%
47%
48%
54%
55%
9
8
7
6
5
4
3
2
Among responders who reported using more than five tools, scalability, jumping
from tool to tool & siloed monitoring approach are top challenges
Pulse Report: Strategies for Monitoring IT Infrastructure & Service, May 2014
8 © 2014 CA. ALL RIGHTS RESERVED.
13%
21%
20%
53%
48%
0% 20% 40% 60% 80% 100%
1
Series1 Series2 Series3
10. What Ends Up Happening?
Blame games as everyone jumps from screen to screen
10 © 2014 CA. ALL RIGHTS RESERVED.
Time Elapsed User Experience
Finger pointing while customer experience and team productivity suffer
11. Large Healthcare Company
Consolidated multiple tools to reduce “waste” in monitoring
Complex Monitoring
Tools
3M+
Spent yet still difficult to
triage and maintain
Time wasted In Issue
Identification
2- 4 Hrs.
Typical Triage call
11 © 2014 CA. ALL RIGHTS RESERVED.
Improved Productivity
60%
Less time is spent in
managing IT monitoring
Faster Resolution
43%
Reduction in duration of
calls
After
Implementing
CA UIM
12. Large Consumer Products Company
Consolidated multiple tools to drive efficiencies
Unify Point
Monitoring Tools
• Accelerate Problem
resolution
• Improve IT Staff
productivity
• Improve customer &
user experience
12 © 2014 CA. ALL RIGHTS RESERVED.
Improved MTTR
Up to 25%
After
Implementing
CA UIM
Reduced Time In
Managing Tools
Monitoring
Storage, Network,
Applications,
Up to 40%
Physical & Virtual
Servers Improved Productivity
Up to 25%
14. Step #2 – Implement a Proactive
Monitoring Approach
15. Car Safety Systems & Proactive IT Monitoring
What’s In Common?
15 © 2014 CA. ALL RIGHTS RESERVED.
Collision
Detection
Dashboard
Park
View
Adaptive
Cruise
Control
Blind Spot
(Surround View)
16. Car Safety Systems & Proactive IT Monitoring
They both resolve issues before any “disruption”
16 © 2014 CA. ALL RIGHTS RESERVED.
Collision
Detection
Dashboard
Park
View
Adaptive
Cruise
Control
Blind Spot
(Surround View)
Performance
Dashboards
Time To
Threshold
Auto
Remediation
Insightful Reports
Unified
View
17. CA UIM Customers Have Achieved Visible Benefits By
Implementing A More Proactive Monitoring Approach
Healthcare
Company
18
Outages avoided in the
first 60 days
17 © 2014 CA. ALL RIGHTS RESERVED.
Managed Service
Provider
25%
Fewer service desk tickets
19. Step #3 – Embrace Customer Centric
Monitoring
20. Make Users Focus of IT monitoring
Measure user experience not just
individual elements
Talk and collaborate with end-users
while designing monitoring strategy
Leverage non-IT data to provide a
comprehensive picture
20 © 2014 CA. ALL RIGHTS RESERVED.
21. A Sample Dashboard (CA UIM)
Showing monitoring from a user prospective
Tracking From User
Experience
21 © 2014 CA. ALL RIGHTS RESERVED.
Other
Operational
Views
Launches Advanced
Flow Analysis if
needed
SLA Based Reports
Drills into the
“right” alarm
Leveraging Non-IT Data
23. CA Unified Infrastructure Management
At a glance
UNIFIED MONITORING OF PUBLIC AND PRIVATE IT ENVIRONMENTS
Single, unified platform to proactively monitor
and control your entire IT environment today
and as it evolves in the future
SIMPLE, POWERFUL & EASY
TO USE
23 © 2014 CA. ALL RIGHTS RESERVED.
Unified view reduces
costs, increases
efficiency and improves
mean-time-to-repair
User-friendly licensing –
on-premise or hosted–
to accommodate SMB
to large enterprises
Broad coverage of multi-vendor,
multi-domain
environments
Strategic
Business
Value
24. Why Customers are Making the Switch
Summary
Unified
24 © 2014 CA. ALL RIGHTS RESERVED.
Lightweight footprint that
delivers Enterprise scalability
and multi-tenancy
A single, comprehensive
and unified IT monitoring
solution . Out of the box
support for 140+
Technologies
As easy as adding apps to
a Smartphone.
Deploy to 100 servers in
less than three minutes
Simple
Fast Powerful
25. Thank you
Q&A
Are you geared for the app economy?
Find out at
itmonitoring.ca.com
25 © 2014 CA. ALL RIGHTS RESERVED.