1. Designing Court Websites for the 21st Century Pierre-Paul Lemyre, LexUM May 12, 2010

2. The Process

3. CCCT (2007) The Process

4. CCCT (2007) Intellaction Working Groups (2009) The Process

5. CCCT (2007) Intellaction Working Groups (2009) Court websites working group (09/2009) The Process

6. The Members

7. The Members Practitioners Alexandre-Philippe Avard (Qc Bar) Patrick Cormier (Qc Bar) John McMunagle (On Bar)

8. The Members Judiciary Yves-Marie Morisette (QCCA) Alan Ritchie (CAS) Louis Vincent d’Auteuil (Martial Court)

9. The Members Government officials Louise Hamel (On) Chris Walpole (On) David Williams (On)

10. The Members Academics Simon Fodden (Osgoode Hall, SLAW) Daniel Poulin (U. de Montréal) Raphael Papicio (Student, U. of Ottawa)

11. The Members Private Sector Michelle Blanc (Yulbiz – AnalyWeb) Yves Boisvert (La Presse) Pierre-Paul Lemyre (LexUM) Steve Matthews (Stem Legal Web Ent.) Jean-Philippe Ricard (LexUM)

12. The Mandate

13. To produce “Canadian Court Website Guidelines” The Mandate

14. To produce “Canadian Court Website Guidelines” Work plan adopted (10/2009) The Mandate

15. To produce “Canadian Court Website Guidelines” Work plan adopted (10/2009) Profiles of court websites (12/2009) The Mandate

16. To produce “Canadian Court Website Guidelines” Work plan adopted (10/2009) Profiles of court websites (12/2009) 1st draft circulating (01/2010) The Mandate

17. To produce “Canadian Court Website Guidelines” Work plan adopted (10/2009) Profiles of court websites (12/2009) 1st draft circulating (01/2010) Complete version (in progress) The Mandate

18. Profiling Court Websites

19. Profiling Court Websites

20. About 30 court websites being profiled Profiling Court Websites

21. About 30 court websites being profiled Canada: federal and provincial (24) Profiling Court Websites

22. About 30 court websites being profiled Canada: federal and provincial (24) US (5) Profiling Court Websites

23. About 35 court websites being profiled Canada: federal and provincial (24) US (5) International (7) Profiling Court Websites

24. Guidelines

25. Explain typical features Guidelines

26. Explain typical features Discuss major issues Guidelines

27. Explain typical features Discuss major issues Offer guidance on structure and content Guidelines

28. Explain typical features Discuss major issues Offer guidance on structure and content Suggest evaluation criteria for platforms, hosting Guidelines

29. What are the principles that should guide the design of court websites?

30. Principle 1: The Right Information for the Right Audience

31. Principle 1: The Right Information for the Right Audience Which audience?

32. Principle 1: The Right Information for the Right Audience Which audience? Cost/benefit analysis

33. Principle 1: The Right Information for the Right Audience Which audience? Cost/benefit analysis Taking responsibility for access to decisions

34. Principle 2: Empowerment

35. Consumers Can self-identify with a user category Can choose content subscription options Principle 2: Empowerment

36. Consumers Can self-identify with a user category Can choose content subscription options Creators Can publish without involving technical staff Know the best practices Principle 2: Empowerment

37. Custodians (sys admin) Access to 2nd and 3rd lines of support Access to GUI to administer the website Provided with a modular framework Principle 2: Empowerment

38. Principle 3: Timeliness

39. Reducing the delays for Information to be ready for publication Information to be made accessible on the website Principle 3: Timeliness

40. Reducing the delays for Information to be ready for publication Information to be made accessible on the website Eliminating intermediaries Principle 3: Timeliness

41. Principle 4: Notification

42. Provide the option between Mailing lists RSS feeds Principle 4: Notification

43. Provide the option between Mailing lists RSS feeds Integrate taxonomy, fields of law, if available Principle 4: Notification

44. Principle 5: Content Organization & Search

45. Principle 5: Content Organization & Search Menu Navigation Do some usability testing

46. Principle 5: Content Organization & Search Menu Navigation Do some usability testing Taxonomies Classify, organize by categories whenever possible

47. Principle 5: Content Organization & Search Menu Navigation Do some usability testing Taxonomies Classify, organize by categories whenever possible Free Tagging Users can assign personal on-the-fly terms

48. Principle 5: Content Organization & Search Search Full-text faceted search is affordable Natural language search is still expansive

49. Principle 6: Security

50. Confidentiality Try not to put confidential information on the site If unavoidable: security audit and testing Principle 6: Security

51. Integrity Views and permissions management Public/private key systems (not there yet) Principle 6: Security

52. Availability Uptime vs downtime Choose a reliable platform Choose a reliable hosting provider Principle 6: Security

53. Principle 7: Bilingualism

54. All Canadian court websites should be bilingual at a minimum Interface Content Principle 7: Bilingualism

55. All Canadian court websites should be bilingual at a minimum Interface Content The platform can facilitate the revision of translations Principle 7: Bilingualism

56. Principle 8: Accessibility

57. Web Content Accessibility Guidelines of the W3C, v. 2.0 Textual equivalents of images, underline on links, … Grade A, AA, AAA Principle 8: Accessibility

58. Web Content Accessibility Guidelines of the W3C, v. 2.0 Textual equivalents of images, underline on links, … Grade A, AA, AAA All Canadian court websites should be Grade A at a minimum Principle 8: Accessibility

59. Where not possible, put a notice Principle 8: Accessibility

60. Principle 9: Interactivity

61. Commenting For each type of content, should comments be allowed? Principle 9: Interactivity

62. Commenting For each type of content, should comments be allowed? Form filling For each court form, should online submission by parties be allowed? Principle 9: Interactivity

63. E-filling Should the online submission of courts documents by lawyers be allowed? See available information from the E-filling CCCT Working Group Principle 9: Interactivity

64. Principle 10: Viability

65. Cost effectiveness (TCO) Principle 10: Viability

66. Cost effectiveness (TCO) Effectiveness of the platform Principle 10: Viability

67. Cost effectiveness (TCO) Effectiveness of the platform Efficiency of the platform Principle 10: Viability

68. Cost effectiveness (TCO) Effectiveness of the platform Efficiency of the platform Sustainability (maintenance and updates, user base) Principle 10: Viability

69. Cost effectiveness (TCO) Effectiveness of the platform Efficiency of the platform Sustainability (maintenance and updates, user base) Flexibility (ease to customize) Principle 10: Viability

70. Principle 11: Simplicity

71. Of the CMS Principle 11: Simplicity

72. Of the CMS In customizing Principle 11: Simplicity

73. Of the CMS In customizing In integration with legacy systems Principle 11: Simplicity

74. Of the CMS In customizing In integration with legacy systems Build step-by-step instead of over-engineering from the start Principle 11: Simplicity

75. Enough for Now

76. Final guidelines To be completed this summer To be launched around the Forum on Court Technology, Sept 22-23, Ottawa Enough for Now

77. Thank you! Pierre-Paul Lemyre, LexUM lemyrep@lexum.com