Developing Your Professional Presence

1. Welcome to Project ECHO Quality Improvement
We will begin momentarily.
Join the Discussion!
Use #QIECHO on Twitter
Send questions via
Zoom Q&A or Chat.

2. Welcome!
Project ECHO Quality Improvement
Presented by the Weitzman Institute, a division of
Community Health Center, Inc.
Session 1: Developing Your Professional Presence
April 27, 2016

3. Faculty
• Daren Anderson, MD, Director, Chief Quality Officer
• Patti Feeney, MS, QI Education Manager
• Tierney Giannotti, MPA, QI Data Analyst
• Wanda Montalvo, PhD RN, Associate Director
• Mark Splaine, MD, MS, Director of Education
• Deb Ward, RN, Senior Quality Improvement Manager
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4. Community Health Center, Inc.
Foundational Pillars
 Clinical Excellence-
 Research & Development
 Training the Next Generation
CHC Profile:
 Founding Year - 1972
 200+ delivery sites
 130k patients

5. Project ECHO
“The mission of Project
ECHO is to develop the
capacity to safely and
effectively treat chronic,
common and complex
diseases in rural and
underserved areas and
to monitor outcomes.”
Dr. Sanjeev Arora,
University of New
Mexico

6. Weitzman Institute
ECHO Learning Network
• 141 Practices
• 442 ECHO Sessions
• 1617 Case Presentations
• Primary care providers from
23 States

7. Project ECHO QI Sessions
April 27, 2016
Developing Your Professional Presence
May 18, 2016
Managing Up – Enhancing Your Relationship with Leaders
June 8, 2016
Buy-In – Gaining Support for Your Project
June 29, 2016
Communicating & Advocating Using Data
July 20, 2016
Plan-Do-Study-Act Cycles – Getting the Most from Your Tests of Change
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To register visit:
http://weitzmaninstitute.org/clinics/qualityimprovement

8. • Functions we will use in this session
– Chat, polling, Q & A
• Live tweet us @CHCProjectECHO and #QIECHO
• Recording and slides are available after the presentation
on the Weitzman Institute On-line Learning Network
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Get the Most out of Your Zoom Experience
Lower right hand corner of
screen

9. CORE TOPICS
Key skills to be effective as a meeting leader, facilitator or coach
Content versus Process
Connecting with your team
Intervention techniques
Ground Rules
Idea Tree
Parking Lot
On-going Improvement

10. What do you see in this picture?

11. Does anything look different here?

12. COACHING & MEETING CHALLENGES??
Let’s hear from YOU!

13. Present in body, not in mind
Monopolizes conversation
Is not prepared for meeting
Not physically present
Quiet in the meeting
Generally negative
Fear of the unknown
Sharing Common Meeting
Challenges

14. Some strategies
to consider…

15. Content Process
WHAT HOW
Agenda
Topics
Outcomes
Tools
Flow
Interaction

16. ACTIVE LISTENING
Facilitator, Coach, Leader, Team Member
Encouraging Restating Reflecting Summarizing
You are conveying
interest
You are showing you
are listening
You are
demonstrating
understanding
You have been
paying attention
Stay neutral
positive tone
State the speaker’s
basic ideas in your
words
Put the speaker’s
feelings into your
own words
Recap dates, facts
major ideas &
feelings

17. INTERVENE
State your observation, impact to the team, redirect
DESCRIBE WHAT YOU SEE:
I am noticing that….
DESCRIBE THE IMPACT:
I’m concerned that…
REDIRECT THE BEHAVIOR:
"Please…” (tell) OR
“What should we do?” (ask)

18. GROUND RULES
Holding your team accountable to meeting parameters
they decided on

19. PARKING LOT
Use for future projects, not a black hole
Does anyone remember when George left
his car in the parking lot at Yankee
Stadium?

20. The Evolution of the Idea Tree!
There IS a right & a wrong time for ideas

21. IMPROVE EACH MEETING
What worked well? What could be changed?
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23. Let’s Answer Your Questions

24. Additional Resources
Weitzman Institute offers a range of additional
QI training resources and opportunities. If
you’d like to learn more, please contact
QIecho@chc1.com
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Slides and recording of today’s session:
http://moodle.weitzmaninstitute.org/course/view.php?id=16

25. Project ECHO Clinics

26. Reminders
Sign up for our next session in this series:
Managing Up – Enhancing Your Relationship with Leaders
Wednesday, May 18th from 12-1p.m. EDT
Complete our post-session survey!
Sign up at
http://weitzmaninstitute.org/clinics/qualityimprovement
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