1. Chinmay Deshmukh
E-mail: chinmay.deshmukh90@gmail.com | Mobile: +91 7044296139 or +91 8087787060
CAREER OBJECTIVE
To work in an organisation with a professional environment where I can utilize and apply my knowledge and
skills, which would enable me to grow while fulfilling organizational goals.
BASIC ACADEMIC CREDENTIALS
Qualification Board/University Year Percentage
Master of Engineering
(Computer Science & Engineering)
Sant Gadge Baba Amravati University,
Amravati, Maharashtra
2015 83.75%
Bachelor of Engineering
(Computer Science & Engineering)
Sant Gadge Baba Amravati University,
Amravati, Maharashtra
2012 70.14%
Higher Secondary School Certificate Maharashtra State Board Of Secondary and
Higher Secondary Education
2008 76.00%
Secondary School Certificate Maharashtra State Board Of Secondary and
Higher Secondary Education
2006 79.06%
WORK EXPERIENCE
IBM India Pvt. Ltd. Software Engineer Sept 2014 – Present
Currently working in IBM GPS Asset Support team (Production L2 support) as Amdocs CRM – Clarify Admin and
RAPID (Remote Approval and Processing of Image Documents) CRM Admin.
Responsible for maintaining uptime SLA of >99% and troubleshooting all issues and incidents raised by the
Global support team.
PROJECTS
Design & Development of the HTML Website for ‘Indira Bahuudeshiya Shikshan Sanstha's College of
Engineering, Amravati’ 2009
Developed “News System”, a Web Application using ASP .NET, designed to collate information across multiple
platforms, intended for news reporters 2012
Developed a Meta Search Engine using Agglomerative Clustering Algorithm on ASP .NET 2015
RESEARCH PAPERS
Presented a technical paper on “OLAP, OLTP for Decision-Making Process using Data Mining and Warehousing”
in the journal IJCSIT (International Journal of Computer Science and Information Technologies) ISSN: 0975-
9646, on 3 April 2013.
Presented a technical paper on “IDU for mobile computing” on 1 April 2013, IJPRET, 2013; Volume 1(8): 81-
91in the Journal IETRET (in association with The International Journal of Pure and Applied Research in
Engineering and Technology) in the International Conference 2013 held at IBSS College Of Engineering,
Amravati.
Presented a technical paper on “URL Mining using agglomerative clustering algorithm” in journal IJARCSSE
(International Journal of Advanced Research in Computer Science and Software Engineering), Volume 5 Issue
1, ISSN: 2277 128X; in journal IJCSET (The International Journal of Science, Engineering and Technology),

2. Volume 5 Issue 2, 24-26, ISSN: 2231-0711; in journal IJSTR (‎International Journal of Scientific & Technology
Research), Volume 4 Issue 2, February 2015, ISSN 2277- 8616
IT PROFICIENCY
Programming Languages: C, C++, Core JAVA
Scripting Languages: HTML, ASP .NET, PHP
Platforms and Tools: Amdocs CRM 8.1 – Clarify (‎Smart Client), Rapid CRM, Oracle SQL Developer, Amdocs
Clarify Classic Client, Remote Desktop Connections Manager, SecureCRT 6.1
Productivity Software: Microsoft Office (‎Word, Excel, PowerPoint)
KEY PROJECTS UNDERTAKEN
Project Name:AdviseHR (From September-14 to till date)
Description: AdviseHR Commercial Support is a technology platform that supports IBM’s Managed Business
Process Services HR outsourcing business. Corporates can outsource their HR administrative functions to IBM
and pay by the features and services that they use. The clientele includes names like Avon, Air Canada, BMS,
Pfizer and Unilever, to name a few. The two key components of AdviseHR are the Knowledge Base (‎KB) and
Call & Case Manager (‎Siebel). The KB is the component that interfaces with the employees seeking answers to
their HR related queries. The Call and case manager application is an interface primarily used by Agents to
track calls, find and provide answers to employee's queries, and generate reports for assessing statistics. The
AdviseHR team has around 14 members of varied skill sets belonging to different components. The goal of the
project is to reduce costs via effective use of IBM India Resources, enhance efficiency and quality through
process improvements, and free the customer team to focus more heavily on business and data
transformation.
Here, we are working on agile methodology.
Role: Application Developer
Technologies: Java/J2EE, CRM/ERP, IBM’s WebSphere Application Server.
Tool Used: RAPID CRM, Clarify CRM and Zendesk Cloud CRM (‎Ticketing Tool), RDCM (‎Remote
desktop connections manager for connecting to windows based servers during deployments).
Responsibilities:
As a software engineer, my primary responsibility is to handle administration for both the mentioned CRMs
(‎Clarify and RAPID) and deploy new solutions (‎features) to the product using WAS in KB (‎Knowledge Base).
Some of my other responsibilities included:
- Regular interaction with architect and technical team lead to concur on solution designs and documentation
of Clarify CRM along with knowledge of E-mail Manager. Clarify CRM includes clients like Marathon Oil
Company (‎MOC), British Petroleum (‎BP), IBM, XL Group (‎XL Catlin) and many more.
- providing regular status update to my project manager and team lead
- Co-ordinating with the QA team for defect fixing and tracking.

3. - Being admin of both CRMs , I am responsible for all RAPID (Remote Approval and Processing of Image
Documents) CRM Admin related L2 tickets and user revalidations (on Quarterly basis) and also Clarify CRM
Admin related L2 tickets, users revalidations (Yearly basis) and CRM development during decommissions.
- Deploying the code in Test as well as in CVT environment and co-ordinating with support team for code
migration to upstream environments like Staging, Pre-Production and Production along with deployments in
WAS server via RDCM.
- RAPID (Remote Approval and Processing of Image Documents) CRM includes clients like Air Canada, Applied
Materials, Linde, Jarden and many more.
- Also started working on SaaS based Zendesk Cloud Platform recently. Zendesk is a cloud platform CRM
application used for receiving L2 tickets.
CO-CURRICULAR ACTIVITIES
Participated in “Workshop on Ethical Hacking & Data Security” held at Hanuman Vyayam Prasarak Mandal's
College Of Engineering, Amravati.
Participated in the National Level TechFest ‘TECHNIZZMA-11’ held at Hanuman Vyayam Prasarak Mandal's
College Of Engineering, Amravati.
Participated in “THINKLABS - Logitrix Workshop” by IIT-Bombay in 2011 held at Government College Of
Engineering, Amravati.
Participated in Learning and development programme at IBM Kolkata about “Agile For Developers & Testers” ,
“Introduction to Geographic Information System” , “Cloud Business Solutions Industry Offerings” , “Foundation
Level Delivery Catalyst” etc.
ACHIEVEMENTS
Achieved AMCAT (Aspiring Minds Computer Adaptive Test) score of: English – 94 percentile, Quantitative
Aptitude – 64 percentile, Logical Aptitude – 85 percentile.
Certified in ASP .NET and CORE JAVA
INTERPERSONAL SKILLS
Ability to rapidly build trust relationships.
Ability to cope with different situations.
PERSONAL DETAILS
Father’s Name Rajendra A. Deshmukh
Present Address C/o Abhisek Singh, AI-130, Behind tank no. 3, Street 20, Newtown, Kolkata (W.B.)
700156
Permanent Address C/o D N Pande, Shriniketan Apartment, Khaparde Garden, Amravati (M.S.) 444602
Date of Birth 22 November 1990
Languages English (R/W/S), Hindi (R/W/S), Marathi (R/W/S)
Passport Current
Marital Status Single

4. REFERENCES
A M WASU, Former Head of Department (Computer Science & Engineering), Indira Bahuudeshiya Shikshan
Sanstha's College Of Engineering, Amravati.
Akshay Vartak, Assistant Professor (Electronics & Telecommunication Engineering), Hanuman Vyayam Prasarak
Mandal's College Of Engineering Amravati.
Contact details for the references to be shared on request.