Presentation by CILIP CEO Nick Poole to the Kingston University Library & Learning Services Open Meeting, July 2017

1. United we stand: The networked
information professional
Nick Poole, Chief Executive, CILIP
LLS Open Meeting ‘Collaboration is key’
Wednesday 19th July

2. These sides online at:
https://www.slideshare.net/CILIP

4. CILIP is the UK Library &
Information Association, operating
under Royal Charter
We provide advocacy, networking &
professional development for all
librarians & information professionals,
whether Chartered or not
www.cilip.org.uk

5. Information Professionals
Librarians
Public
Librarians
School
Librarians
Library
Managers &
Assistants
Health
Librarians
Govt
Librarians
Data
Librarians
Academic &
Research
Librarians
Subject
Librarians
Other
Librarians
Information Managers
Information
Architects
Information
Governance
Managers
Information
Scientists
Information
Rights
Managers
Data
Protection
Officers
Taxonomy
Specialists
Analysts
Cyber-
security
Managers
Web
Managers
Knowledge
Managers
Change
Managers
Knowledge
Architects
Knowledge
Advisers
Chief
Knowledge
Officers
KM
Facilitators
Data
Professionals
Data
Scientists
Machine
Learning
Specialists
Data
Analytics
Managers
Artificial
Intelligence
Specialists

6. An embedded workforce
Consulting/independent information professionals Prison
Further Education/Colleges Public
Government and Armed Forces Research
Health Care School
Social Care Special Collections
Higher Education (including LIS teaching staff) Industry (Extraction)*
Law Industry (Manufacturing)**
Museums, Archives, Galleries and Heritage Industry (Commercial Services)***
National Libraries Not working****
Not for profit/3rd sector/Charity Other
* Any extraction industries, for example: Agriculture, Forestry, Fishing, Mining, Quarrying
** Any Manufacturing industries, for example: Pharmaceutical, Aerospace, Automotive
*** Any commercial service industries: Business, Finance, Communications, Hospitality, Retail
**** Unemployed/Retired/Full-time Student/Career Break

7. ‘Professionalism’ is a combination of technical expertise – represented by
the Professional Knowledge and Skills Base (PKSB) - and how an individual
delivers that expertise as a service to their community, organisation or
company.
An Information Professional:
• Builds trust
• Behaves ethically
• Strives for excellence
• Adds value
• Champions their profession
• Leads or instigates change
Our definition of ‘professionalism’

8. Professional Knowledge & Skills Base (PKSB)
Our way of ensuring that the
skillset of the modern librarian or
information professional keeps the
connection to core ethics,
but continues to evolve to
meet the needs of employers,
communities and information
users.

9. “The set of values and
behaviours which promote
positive, inclusive change,
overcome barriers, create
opportunities and inspire
others by example.”
Our definition of ‘leadership’

10. As a profession, much
like the communities
we serve, we are
experiencing a period
of immense change.
It’s better if we do
it together...

11. This no longer works
CustomerStories, ideas,
research
Author LibraryPublisher Supplier

12. It’s going to be a lot more like this...
Consumers
Producers Commercial
intermediaries
Trusted
intermediaries

13. It’s going to be a lot more like this...
Consumers
Producers Commercial
intermediaries
Trusted
intermediaries
Navigating this new ‘infosphere’ successfully
means being crystal clear about the core ethics
of our profession

14. The ‘library’ is changing
Building
Librarian
Content
Service
Users
Buildings/
spaces
People
ContentTechnology
Services
The core role and identity of library and information services is as strong as ever, but we enjoy greater
freedom to adjust how these different elements are configured to meet the needs of the information users
we serve.

15. What is a ‘networked’ Information Professional?

16. Organisation
Profession
Other
commmunities
Users
A networked Information
Professional is someone
who builds bridges and
forges relationships
– whether with their users,
within their organisation,
across the wider profession
or with other communities
of interest.

17. Libraries step up
(in times of crisis)
A global network on
Facebook of librarians
sharing information,
materials, solidarity and
support as part of mobilising
crisis response

18. In 2005, Katrina displaced more than 1m people. 40% used a library in the immediate
aftermath. The reasons given included Internet access, help with FEMA forms, access to
information, ‘mental escape’ and refuge

19. Between 2013 and 2016, the Ebola outbreak caused 11,310 deaths. During the outbreak, a
state of emergency was declared and schools were closed. The Public Library Board of Sierra
Leone opened the libraries as classrooms and continued to travel across country distributing
books and information resources.

20. Whenever libraries are challenged, it is our ability to think,
coordinate and react as a network which makes us effective.

21. Networking within your
own organisation
is arguably the 2nd most
important thing you can do to
promote the interests of your
users
Build relationships
Promote information/evidence
Embed into strategy
Seek opportunities to collaborate
Cultivate senior allies

22. The most important being to design the service around the user & their
networks...

23. Content-based promotion...
http://teenlibrarian.co.uk/2017/05/02/st
arwarsday-library-posters/

24. Event or activity-based promotion...

25. Designing the experience around the user...

26. 89% of businesses say customer service is now their most critical
success factor – more than product or price*
* Source: Gartner 2014 Customer Survey
http://www.customerserviceexcellence.uk.com/ http://www.hostmanship.com

27. Designing the experience around the user...

28. Designing the context which supports the user experience

29. Designing attractive, modular spaces
Intake Primary School, Doncaster

30. The new Conarte Childrens Library, Mexico
Playful spaces

31. National Centre for the Written Word, South Shields
‘Retail quality’ spaces

32. http://www.designinglibraries.org.uk

33. Deploying technology which builds relationships & engagement...

34. Technology for libraries is changing rapidly...

35. Key developments include:
Rise in cloud-based/Software-as-a-service delivery
Lower total cost of ownership
Convergence of systems for content/relationship/event/stock
Better integration between systems
Richer insight and data-driven analytics

36. Data-driven decision making
Helping teaching & academic staff to develop
their own information & data literacy
Helping to design and deploy technologies for
teaching and learning analytics
Ensuring the University’s use of data is
ethical & legally compliant (GDPR cometh)
Translating teaching and learning data into
actionable insights
Preparing the organisation for the capabilities
of AI and machine learning

38. The library and information
profession is a network.
Join CILIP!
Build local networks
Online communities
Events & conferences
Drink with librarians...
(responsibly)

39. Networking within the profession
There is a growing culture of
collaboration between
different kinds of library and
information service.

40. Networking within the profession
Libraries and information
services are increasingly
clustering together to
undertake joint procurement,
share skills and collaborate
on programmes.

41. The library & information
workforce is 79% female
and 21% male*
But 47% of top earners are
men
* Source: 2015 CILIP Workforce Mapping

42. 97% of the library and
information workforce self-
identify as white
(Compared to 88% in the
overall UK workforce)
* Source: 2015 CILIP Workforce Mapping

43. Network with other knowledge communities
#1lib1ref is a joint campaign
between libraries and
Wikipedia to
improve the quality of
references on the site.
https://meta.wikimedia.org/
wiki/The_Wikipedia_Library/
1Lib1Ref

44. Network with other knowledge communities
The CILIP-led #FactsMatter campaign has
led us to working with the Electoral
Commission and the UK Statistics
Authority – organisations who share
our values & aims

45. Organisation
Profession
Other
commmunities
Users
As a profession, we face
common challenges and
opportunities. By working
together, ensuring we
are networks with our
users and organisations
and reaching out to
other knowledge
communities, we can
secure our future success

46. Thank you!
Nick Poole
Chief Executive
CILIP
www.cilip.org.uk/join
@CILIPinfo
@NickPoole1