The rise of disruptive technologies has fundamentally changed how businesses compete. CIOs and technology leaders need to break away from traditions and status quos, and embrace new norms to help the business evolve. To discuss the pros and cons of this wave of transformation and what it entails, CIO Academy Asia brought together some of the best minds from the CIO and CXO community in the region to critically review, or rethink, the roles of a CIOs and technology leaders and re-evaluate the value they bring to their organisation from a business perspective. The programme, thematically headlined as Charting A New Course - rethinking your Strategies for the Digital Economy, featured some of the most dynamic local and regional practitioners, sharing real-life case studies, best practices, and fresh perspectives on managing the people, process and technology - for a successful transformation in the digital economy. The conference was held on 1 February 2018 in Jakarta.

1. EVENT
SUMMARY

2. PROUDLY BROUGHT TO YOU BY
reThink CIO Forum Jakarta
“Charting A New Course – Rethinking your Strategies for the Digital Economy”.
The rise of disruptive technologies has fundamentally changed how businesses compete.
CIOs and technology leaders need to break away from traditions and status quos, and
embrace new norms to help the business evolve. To discuss the pros and cons of this wave
of transformation and what it entails, CIO Academy Asia brought together some of the best
minds from the CIO and CXO community in the region to critically review, or rethink, the
roles of a CIOs and technology leaders and re-evaluate the value they bring to their
organisation from a business perspective.
The programme, thematically headlined as Charting A New Course – rethinking your
Strategies for the Digital Economy, featured some of the most dynamic local and regional
practitioners, sharing real-life case studies, best practices, and fresh perspectives on
managing the people, process and technology - for a successful transformation in the
digital economy.
The conference was held on 1 February 2018 in Jakarta.
OVERVIEW

3. PROGRAMME
CHARTING A NEW COURSE
Rethinking Your Strategies
for the Digital Economy

4. PROGRAMME

5. EVENT SUMMARY
Digital Transformation Journey
In his welcome address, Mr. P. Ramakrishna, Deputy CEO, CIO Academy Asia, said that the digital
economy is powered through and defined by four ‘superpower’ enablers: mobility, cloud, Internet
of Things (IoT) and artificial intelligence (AI). The current global environment is Volatile, Uncertain,
Complex and Ambiguous (which constitutes the VUCA world of ours today), and these are the
traits that signify the beginning of the new Industrial Age 4.0!
In his keynote, Mr. Ani Bhalekar, Director, IoT and Mobility
Practice Lead, Accenture Digital, highlighted the fact that the
combination of IoT, data analytics, cloud and AI has powered
transformations in the top-down and bottom-up processes of a
company. Digital disruptions do not mean dramatic amounts of
change in the workforce or investing enormous amounts of
investment in installing new equipment and sensors. The crux is
that companies, now with the help of data analytics and AI, are
capable of rapidly making sense of existing information or collect
new information, to transform top line growth and improve
bottom line operational efficiency.
Importantly, for enterprises, digital disruptions are not about
point solutions, but rather an end to end journey that delivers the
promise of employer productivity and product maintenance. The
best way to embark on this journey is through a unified platform
that brings together people, services and applications.
According to Mr. Ramakrishna, we are at the point of inflection, the
fourth industrial revolution, which is defined as the fusion of
technologies from the digital, physical and biological worlds,
focused on the multi-disciplinary, the inter-disciplinary, multi-skills
and multi-tasking with impacts on the political, social and
economic climate. Superpower technologies, such as mobile, cloud,
IoT and AI disrupt the way we live, the way we hire, and do
businesses. There is also now a pressing need to keep up with
digital natives. He used the analogy of ‘changing the wheels of the
car while it is moving’ to describe what is expected from tech
leaders to remain relevant in this new Digital Age.
As the adoption of digital tools and protocols has increased
so would the risks that comes with it, said Mr. Sherif El-
Nabawi, Senior Director Systems Engineering, APAC,
Symantec, in his keynote, Driving Business Growth through
New Technologies? Think Security First!
Blockchain technology is mistakenly perceived by many as
more secure, but this will change as more and more
enterprises adopt this technology, attackers will slowly shift
and adjust their attention to the widening attack surface. It
will also become more lucrative for ransomware attacks, he
surmised.
Driving Business Growth Through New Technologies? Think Security First!

6. EVENT SUMMARY
As every nation or enterprise goes on a digital transformation journey, they should concurrently
implement and develop a cybersecurity protocol alongside the digital transformation strategy, he
advised. Security should no longer remain as an afterthought, but a collaborative process that
happens side-by-side as digital transformation takes place. Before moving on to the
implementation, there is a need to thoroughly test and challenge the agility and resilience of the
security protocol. Increasingly through the adoption of IoT devices and cloud services, the line
between what is personal, or business related is going to disappear.
Businesses must develop an IoT strategy and ensure rigorous security access protocols and
measures are applied to IoT devices. To ensure greater cybersecurity resilience, digital leaders
must constantly educate on the shifting security landscapes and adapt accordingly, he said. The
volume of data generated by IoT devices and stored on the cloud will increase exponentially
causing increasing security risks and concerns. Organisations facing such challenges should
consider working with a trusted managed services partner to help mitigate their security
problems.
Digital Economy Ecosystems at Work
The first panel discussion of the day was titled, Digital Economy Ecosystems at Work, in which
the following digital economy leaders participated: Mr. Ani Bhalekar, Director, IoT and Mobility
Practice Lead, Accenture Digital; Mr. Antony Tan, Core Systems & Service Integration Head, Bank
Danamon Indonesia; Mr. Setiaji, Head of Jakarta Smart City Management Unit, Jakarta Capital City
Government; and Mr. Sherif El-Nabawi, Senior Director Systems Engineering, APAC, Symantec.
The panel discussion was moderated by Prof Annie Koh, Vice President, Office of Business
Development, Singapore Management University / Board Member, Government Technology
Agency of Singapore (GovTech).
In the panel discussion, digital leaders
acknowledged how in the rapid changing
landscapes of the digital world, it can be hard
to simultaneously balance between speed and
security. Companies are struggling with driving
digital transformations while securing their
businesses. They are faced with the task of
rapidly pushing out digital products in
pursuance of keeping up with the digital
transformation pace of the market. Yet, at the
same time, companies must develop, ensure
and implement security protocols to safeguard
their digital assets.
The development and implementation also face the same challenges of speed and velocity.
Companies need to understand how to manage, classify and protect their assets. Not all data
types and assets are created equal and understanding what the benefits and costs associated
with each asset, makes the task of understanding what to protect and how to protect it more
achievable.
On top of that, the development of security protocols should be managed and accelerated
through collaboration between internal and external vendors. A balance should be struck
between what can be built internally and what can be handed to external vendors that have
existing established security tools that answer the security needs of a company needs, instead of
building all these protocols from ground up.

7. EVENT SUMMARY
Digital leaders also noted the importance of how enterprises need to become more agile and
imaginative in thinking of ways to leverage and use these technologies in deriving actionable and
practical insights from large volumes of data which we are given access to. The human factor of
understanding, using and adapting to these technologies is an important concept for leaders to
consider. Change management is a crucial factor in digital transformation, ignoring it can diminish
the success of a digital strategy. Change management can be minimised by preventing digital
‘friction’ between people, processes and technologies.
The digital leaders on the panel concluded that the adoption of a new digital solution or system
should consider minimising ‘friction’ from the very onset to ensure a more successful uptake of
digital transformation for enterprises. Digital leaders also noted the importance of how enterprises
need to become more agile and imaginative in thinking of ways to leverage and use these
technologies in deriving actionable and practical insights from large volumes of data which we are
given access to. The human factor of understanding, using and adapting to these technologies is
an important concept for leaders to consider. Change management is a crucial factor in digital
transformation, ignoring it can diminish the success of a digital strategy. Change management can
be minimised by preventing digital ‘friction’ between people, processes and technologies.
The digital leaders on the panel concluded that the adoption of a new digital solution or system
should consider minimising ‘friction’ from the very onset to ensure a more successful uptake of
digital transformation for enterprises.
reThink Leadership
In this session, digital leaders discussed some of the leadership traits and capabilities required for
transformational tech leaders to succeed in the digital economy. It featured a keynote, “The Data
Dichotomy: The CIO’s Newest Leadership Challenge” by Mr Matthew Johnston, Area Vice
President, ASEAN & Korea, Commvault. This was followed by a panel discussion featuring Mr
Johnston and the following distinguished participants: Mr Deny Rahardjo, Chief Information
Officer, Asia Pulp and Paper; Mr Iwan Djuniardi, Director Transformation Technology,
Communication and Information, Directorate of General Tax, Ministry of Finance; and Mr. Jean H.
Reksodiputro, Director, PEFINDO Credit Bureau. The session was moderated by Mr S. Mahendran,
Senior Executive Advisor, CIO Academy Asia.
How do we transform the role of CIOs amid an opportune
digital transformation era fraught with security risks, asked
Mr Matthew Johnson in his keynote. A leader needs to
consider how to derive insights from data that drives
company growth but at the same time, protect it, he said.
To balance opportunity and risk, CIOs need to ensure that
process, control and management procedures are
implemented to leverage the opportunities available from
data and manage the risks involved, he advised.
According to him, three things digital leaders need
to consider are: First, when implementing a robust
data management policy, it is important for digital
leaders to know their data, infrastructure and
security. Second, unify cloud protection, how to
protect your data on cloud services and more
importantly, how to recover from an attack. Third,
protect the external and have protocols in place
to manage connected IoT devices.

8. EVENT SUMMARY
CIOs need to shift from a transactional model of leadership to a transformational model, the
digital leaders concluded in the panel discussion. It is crucial for CIOs to not only possess foresight
and clear vision, but the ability to break down their vision into achievable and understandable
parts so as to know what talents they should collaborate and how these talents can go about
achieving their vision. Successful CIOs understand the need to humble themselves to adapt
continuously and possess effective communication skills that ensure collaboration and
engagement with employees, boards, vendors, customers and industry partners as these key
players collectively adjust in this digital landscape.
In summary, CIOs need to undergo cognitive, behavioural and emotional transformations –
thinking, acting and reacting flexibly in accordance to the changing digital landscapes.
Agility Leadership Competency in Simplicity
By Jean H. Reksodiputro, Director, PEFINDO Credit Bureau
ACCELERATE:
• Acknowledge
• Move Fast
Agile Leadership Competency Framework
ACT – Building Capabilities
Great Leaders Are Great Team Builders
Bruce Wayne recruited The Flash/Barry Allen by saying,
“I’m putting together a team of people with special abilities.”
[Justice League, 2017, Warner Bros. Pictures]
COLLABORATE:
• Engage
• Building Capabilities
TENACITY:
• Focus in reaching the Objectives
• Resourceful

9. EVENT SUMMARY
reThink Digital Strategy
In this pre-lunch session, the discussion was about the best practices in deploying digital tools,
driving efficiency and increasing business gains by establishing programmes which create
business value and competitive advantage. It featured a keynote, “Enterprise Cloud. One OS. One
Click. Any Cloud,” by Mr Andreas Kagawa, Country Manager - Indonesia, Nutanix. His keynote was
followed by a panel discussion that included digital leaders like Mr Harwianto Tjhin, General
Manager IT, Agung Sedayu Group; Mr. Thomas Yeoh, Director, Corporate Development,
PhillipCapital, Ms Arifa Febriyanti, Head of DBI, XL Axiata; and Mr Kagawa. Mr Clay Miller
moderated the panel discussion.
The main takeaway of this session was that there is no one-size-fits-all, sure-fire digital strategy.
Behind every successful digital strategy, the underlying principle is that a solid digital strategy is a
complement between IT and business strategies. The role of the CIO then is to bring together and
facilitate the collaborative process between IT and business leaders, in order to produce a
successful digital product that fits customer expectations coupled with a comfortable user
experience which will drive more business profits.
Moreover, it is important to calibrate the focus of a digital strategy, said the panellists. Does an
enterprise want to adopt digital tools to enhance customer experience or to digitalise the
operational processes in the company? The design of a digital strategy needs to consider its
focus, current consumer behaviours and the readiness of businesses to adopt digital protocols. On
top of that, CIOs need to consider the cost-benefit analysis of different types of digital tools in
order to adopt the best flexible digital strategy that answers the dynamic needs of management,
workflow and industry.
Connecting the Dots of Consumer Behaviour
In her keynote titled, “Connecting the Dots of Customer
Behaviour: Lippo Group’s Big Data Journey,” Ms Vira
Shanty, Chief Data Officer, Lippo Digital Group,
addressed how Lippo Group with their rich business
diversity began their big data and analytics journey. This
involved integrating multi-industry data sources into a
single analytics platform, creating 360-degree view of
customer profile, then gearing up for data monetisation
from a new untapped revenue source and connecting
cross industry through big data API in the future.

10. EVENT SUMMARY
reThink Cybersecurity and Risk
The next session featured a keynote, “Bridging the Gap of Grief with Business-Driven Security” by
Mr Budiman Tsjin, Senior Manager Sales Engineering, ASEAN & Greater China, RSA, A Dell
Technologies Business; and Panel Discussion, which featured: Mr Faisal Yahya, Head of IT -
Cybersecurity, IBS Insurance Broking Service; Mr Agus Wickasono, Chairman, iCIO Community, Mr
Tsjin, and Mr Murari Kalyanaramani, Head of Information Security, Standard Chartered Bank; The
panel was moderated by Mr S Mahendran, Senior Executive Advisor, CIO Academy Asia.
The concept of business-driven security means understanding the technical implications of
security technology and what these security risks mean in terms of business management. The
concept of security is no longer a technical term, but a collaboration between designers, IT
security practitioners and business professionals.
For digital leaders, there are three things to consider. Firstly, asset assessment and data
management, it is important for the CIO to define and understand what assets need to be
protected. As not all types of data are created equal, diverse types of assets represent different
risks and benefits to the company. Secondly, a security protocol needs to be designed and
implemented accordingly. Digital leaders need to devise a defence strategy that leverage digital
solutions that can turn insights from security tools rapidly into action through automation.
Lastly, these security protocols need to undergo rigorous testing and continuous monitoring to
determine and address high-risk weaknesses that may dynamically appear as the digital landscape
changes.
reThink Talent
The focus of this last session of the forum was on how innovation, global competition and the
emerging digital economy are fuelling the demand and has created a ‘war’ for digital talent! This
session comprised a panel discussion which had the following participants: Mr Baskara Rao, Chief
Information Officer, APL; Mr Edy Susanto, IT Director, Hero Supermarket; Mr Ravinder Mawa,
Chief Information Officer, Sinarmas Mining, and Prof. Annie Koh, Vice President, Office of Business
Development, Singapore Management University / Board Member, Government Technology
Agency of Singapore (GovTech). Mr. Clay Miller moderated the discussion.
A symbiotic relationship between a leader and employee needs to be established, as employees try
to adapt and reshape their skills to fit the changing landscapes of an industry; also, leaders should
empathise, understand and constantly assess the employee’s talents and growth in the company.

11. EVENT SUMMARY
Future role of CIO
In his keynote, The Future Role of the CIO, Mr Agus Wicaksono, Chairman, iCIO Community, said
that the role of CIO is slowly shifting to advising the creation of new business models in the face
of advancing technology. A CIO needs to be externally focused, constantly aware of what is
happening in the digital sphere and shift the company vision towards changing current business
models and creating new business models to flexibly adapt to the changing digital landscapes.
A successful CIO understands the advantage of assessing digital tools and leveraging them in
order to innovate business practices, improve operational efficiency and drive top line growth. In
a data-driven organisation, a CIO has to be able to make sense of the data and do the right thing
with the right people at the right time, he said. Continued investments in cybersecurity is no
longer an option, ‘the price of light is less than the cost of darkness!’
There is a need to educate and shift the mindset
of employers and companies that funding
initiatives and efforts be channelled into job
creation and consistent professional development.
This ensures that employees can keep their skills,
IT or not, relevant in the digital age.
Similarly, successful recalibration and employee
retainment is dependent on providing relevant
opportunities to help current employees adapt to
the digital transformation journey. Often, this can
be in the form of trainings, which is a collaborative
effort amongst the government, academic
institutions and private sectors.
Thus, in the current digital sphere, CIOs need to
be the bridge between the technical and
business worlds; he or she must be comfortable
with technical jargon and complexity and be able
to break these concepts down and translate
them into actionable business insights. To put it
succinctly, the future role of an CIO is to provide
insight into the past and advice into the future,
concluded Mr Wicaksono.
The forum concluded with vigorous
breakout roundtable discussions on the
following topics: Driving Digital
Transformation and Driving Digital
Transformation While Securing Your
Business; Achieving Cyber-resilience;
Innovating to Survive & Succeed;
Developing Data-driven Organisation;
Aligning IT to Business Value; and Driving
Business Agility.
The day ended with a networking dinner.

12. EVENT PHOTOS

13. Confidential
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