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Oliver Bussmann is Coporate Officer, CIO at SAP AG - B2B2C - How consumerisation, social media and mobile change companies and the role of IT

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Oliver Bussmann is Coporate Officer, CIO at SAP AG - B2B2C - How consumerisation, social media and mobile change companies and the role of IT

  1. 1. How consumerization, social media and mobile change companies and the role of IT Oliver Bussmann, CIO, SAP AG @sapcio
  2. 2. Connected mega trends reshape the role of IT Mobile Information Cloud Social Pervasive “Big” Global- Extreme Access Context Class Behavior Delivery *Source: 2013 Gartner Report: The Four Futures of IT and Their Implications for CIOs
  3. 3. SAP Global IT Today – Key driver for innovation at SAP Run Better Best Run IT Together Innovation SAP Runs SAP – Bringing innovation to life with 100 projects and 5% of the IT project portfolio
  4. 4. Consumerization of IT is the new innovation driver JAM Social Media Facebook, Twitter Thick Manuals Usability Zero Training Consumer Enterprise Company BlackBerry BYOD Tablets & Smartphones Information Static Charts & Interactive & Real- Tables Consumption time Helpdesk Support Model Genius Bar / Peer Workstation Workplace Anytime, Anywhere
  5. 5. Social Media - Digital Natives conquer the world of work Digital networking Social collaboration Extended value through social software
  6. 6. SAP Runs SAP – social collaboration built to drive results SAP JAM streamlines business processes
  7. 7. Mobility is the new corporate standard Employees expect ... choice innovation availability The workplace of the future is mobile
  8. 8. SAP Runs SAP - enterprise mobility internal objectives Mobile mindset Device-agnostic Mobilize the Role model platform work force
  9. 9. SAP Runs SAP - pillars of a device-agnostic mobility strategy Device Management Application Management Governance Security Applications Roadmap User Experience Framework Technology Infrastructure Architecture Framework
  10. 10. SAP Runs SAP - mobile devices managed by SAP BYOD 15,000 Phones 21,000 iPads 4,000 First pilots 5000 private 22,000 iPhones Samsung with (bring your own) Smartphones Windows 8 devices / Tablets
  11. 11. SAP Runs SAP – employees deploy over 50 mobile apps Executive Management Sales Revenue, Pipeline, Finance, Assets, Personnel Customer Relation Information, Risk Reporting, Staffing Management, Pricing, Customer Information, Product Presentation, Partner Management, Opportunity Browsing Information Productivity / Processes Internal & external news, Social Document Management, Requests and Media, Collaboration, Meeting Management approvals in Purchasing and Personnel (HR) Travel Expenses, Travel Receipt Capture, Time Entry, Car Pooling
  12. 12. Combination of real-time & mobility changing user behavior Real-time information Mobile Analytics Usability Ease
  13. 13. SAP Runs SAP HANA Strong commitment to internal innovation Primary Data New Suite on Side-by-Side Store for Business Warehouse Applications HANA
  14. 14. Example 1: Sales Pipeline Reporting Specific CRM ERP Reports CRM ERP HANA Historical data Data aggregation Business SLT Replication Warehouse Server Data latency reduced from 6 hours to seconds
  15. 15. Example 2: Profitability Analysis Yesterday in the life of a Controller Today based on HANA Post Post Upload Real Time high performance > 26h <4h Reporting processing Pre-Check processing time time Check and Profitability Corrections Iteration Analysis Profitability Analysis Shorten processing time with real time decision support
  16. 16. Example 3: Environmental Resource Management App Real-time management of worldwide energy consumption of SAP facilities and data centers Cost savings because of Improved monitoring and Better support of hourly cost rates early alerting of defects sustainability goals
  17. 17. Example 4: In-memory computing with SAP CRM powered by HANA First time bringing operational (OLAP) and transactional (OLTP) reporting together Smarter Decision capability improved Simpler System landscape simplified Faster Performance accelerated
  18. 18. New support models – added value through communities Automated device management Use of communities "Genius Bar" in the company
  19. 19. SAP Mobile Solutions Centers – the Genius Bar of the enterprise NEW SUPPORT SHOW ROOM TRAINING AREA SAP EXPERIENCE MODEL USE CASES Get advice, train and try out more
  20. 20. Workplace - employees require a new approach Lifestyle is Workstyle - The workplace of the future is mobile
  21. 21. The mobile desktop of the SAP CIO Realtime News & Analytics Social Media CRM Workflows & Documents Dokumente d020119/MyDocuments SAP Offli Onlin neBox e
  22. 22. Evolving From Functional IT to Strategic IT Functional IT Transformational IT Strategic IT Operational excellence Business partnership and Enterprise process transformation strategy, innovation and differentiation Past Future
  23. 23. Invitation to connect Oliver T. Bussmann Corporate Officer EVP & Chief Information Officer SAP AG oliver.bussmann@sap.com www.sap.com/CIO twitter.com/SAPCIO

Notes de l'éditeur

  • Facts &amp; Figures&gt; 14.000 UsersSize of DB2 Database: ~ 2.7 TBGo Live on CRM 7.12 / NW 7.40 SP01Several migration runs in a value prototyping environment in Q4 2012 already Upgrade of Systems: ~2 weeks – comparable effort to EHP upgradeFocus on performance testing (batch jobs / tactical tools)Close collaboration with the SAP RDS team (Rapid Deployment Soutions)High Availability and Disaster Recovery is available for the SAP internal CRM system right from the start.New Disaster Recovery will minimize downtime and 1st SAP Near-Line-Storage solution reduce growth rate on main HANA database.HANA System Recovery servicesNLS support data aging and TCO reduction
  • Functional IT:Improving IT operations/systems performanceCost control/expense mgmtNegotiating with vendorsManaging IT crisisSecurity managementTransformational IT:Aligning IT initiatives with business goalsCultivating the IT/business partnershipLeading change effortsImplementing new systems and architecture Redesigning business processesStrategic IT:Driving business innovationIdentifying opportunities for competitive differentiationDeveloping business strategyDeveloping new go-to-market strategies and technologiesStudying market trends to identify commercial opportunities

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