SlideShare une entreprise Scribd logo
1  sur  41
Télécharger pour lire hors ligne
Hi, I’m Chris. I’m the Incredible Hulk. I get ANGRY.
It’s not an empowering anger. I’m basically a toddler.
I was an angry teenager. Heavy metal, Pink Floyd … you know.
I channelled a lot of it into sport. Kayaking, mainly.
If you ever need to feel angry and infuriated with humanity,
I recommend front-line telephone support.
Occasionally I ran away to be with books for a living. Safer.
First proper boss. The worst kind of bully: a clever one.
I drove 200 miles in a van with all my stuff …
… and went back to books, which are safer.
I got quite good at the book-learning thing,
and for a while was privileged to teach other people
But science, and academia, are quite lonely places.
And both require a certain level of detachment from people.
But the anger was still there, and it came out at management.
We did not have very good management for a few years.
I trained for and ran a half-marathon,
mainly out of fury and desperation
Then I left to become a software company intern.
I learned about usability testing and how to work with people.
And I realised that people are actually amazing.
(liking people is important, because without liking, there’s no
empathy, and without empathy, you can’t build the right stuff)
Spending high-quality time with people will make you feel
better not just about them, but about people generally.
It’s important to be specific about that high-quality thing:
low quality time with people is the fast track to misanthropy.
Thought Orson Scott Card was a bigot? It’s complicated.
Developers ask, How do you not get angry with people during
UX testing? But you can’t; they’re just people, trying hard.
You have to practice to remain good at anything; spending
quality time is no different. Without it, things seem greyer.
It is frightening, to arrange to test a thing with strangers.
But overcoming that fear is such a worthwhile thing to try.
Use Getting Things Done’s “next action”
to just keep putting one foot in front of the other.
So at this point, I’ve achieved enlightenment, right?
WRONG! Still angry.
Angry with idiot stubborn colleagues who don’t get it.
Simon Bostock told me a story about a guy he taught
who was just impossible. Of course, there was a back story.
It appealed to the child in me:
I’m gonna like you even if you don’t want me to!
And it’s a great personal challenge,
a barely-game you can play quietly without anyone knowing.
(gain, liking people is so important … if you don’t like the
people you work with, how can you build anything good?)
Just find one thing to like about the person who bothers you.
Start with one thing. It won’t remain one thing for long.
And of course, when you change your attitude to them,
their attitude to you will change, too.
The stubbornness that turned you off so badly at the start?
It can be useful when it’s working for you, not against you.
Amazing things happen if you can just put your ego aside.
Bonus challenge: get your colleagues to change their attitudes
about someone generally considered troublesome.
Surely now, enlightenment?
Nope. Still angry. Often.
But keep practicing spending quality time,
and with finding something to like
and incrementally,
you will start listening to yourself sooner,
and stop being angry sooner.
Disengaged from your project? Go spend some quality time
with the people who’ll be using it.
Angry with someone? Get to know them better.
I hope this has been useful.

Contenu connexe

Tendances

Personality development training presentation
Personality development training presentationPersonality development training presentation
Personality development training presentationSooraj Pradhan
 
Learning across cultures
Learning across culturesLearning across cultures
Learning across culturesFernando Lanzer
 
Transformed byYou Innovation Day
Transformed byYou Innovation DayTransformed byYou Innovation Day
Transformed byYou Innovation DayNoel Hatch
 
20161028 pairing - roni greenwood
20161028 pairing - roni greenwood20161028 pairing - roni greenwood
20161028 pairing - roni greenwoodStaff Agile66
 
8 lessons from jordan peterson
8 lessons from jordan peterson8 lessons from jordan peterson
8 lessons from jordan petersonThimo Finkbeiner
 
Speaking Topics Brainstorm Workshop
Speaking Topics Brainstorm Workshop Speaking Topics Brainstorm Workshop
Speaking Topics Brainstorm Workshop Jessica Ivins
 
Ask and you shall receive
Ask and you shall receiveAsk and you shall receive
Ask and you shall receivepptsubmission
 
Very First Blog Post Ever
Very First Blog Post EverVery First Blog Post Ever
Very First Blog Post Everaquaticleaf6453
 
Art of saying no
Art of saying noArt of saying no
Art of saying noMaran .
 
Networking with the pros GDCOnline 2010
Networking with the pros GDCOnline 2010Networking with the pros GDCOnline 2010
Networking with the pros GDCOnline 2010Jeremy Gibson
 
Each of us is an expert at something
Each of us is an expert at somethingEach of us is an expert at something
Each of us is an expert at somethingSergei VanBellinghen
 
The first step to being powerful
The first step to being powerfulThe first step to being powerful
The first step to being powerfulMike Martin
 
Simplifyyourfuturess 130801095622-phpapp01
Simplifyyourfuturess 130801095622-phpapp01Simplifyyourfuturess 130801095622-phpapp01
Simplifyyourfuturess 130801095622-phpapp01oscarwaldir
 
Hum1020 0730 proust questionnaire
Hum1020 0730 proust questionnaireHum1020 0730 proust questionnaire
Hum1020 0730 proust questionnaireProfWillAdams
 

Tendances (19)

#outcomefest
#outcomefest#outcomefest
#outcomefest
 
Object in the room
Object in the roomObject in the room
Object in the room
 
2. offer
2. offer2. offer
2. offer
 
Requests
RequestsRequests
Requests
 
Personality development training presentation
Personality development training presentationPersonality development training presentation
Personality development training presentation
 
Learning across cultures
Learning across culturesLearning across cultures
Learning across cultures
 
Transformed byYou Innovation Day
Transformed byYou Innovation DayTransformed byYou Innovation Day
Transformed byYou Innovation Day
 
20161028 pairing - roni greenwood
20161028 pairing - roni greenwood20161028 pairing - roni greenwood
20161028 pairing - roni greenwood
 
8 lessons from jordan peterson
8 lessons from jordan peterson8 lessons from jordan peterson
8 lessons from jordan peterson
 
Speaking Topics Brainstorm Workshop
Speaking Topics Brainstorm Workshop Speaking Topics Brainstorm Workshop
Speaking Topics Brainstorm Workshop
 
Ask and you shall receive
Ask and you shall receiveAsk and you shall receive
Ask and you shall receive
 
Very First Blog Post Ever
Very First Blog Post EverVery First Blog Post Ever
Very First Blog Post Ever
 
Art of saying no
Art of saying noArt of saying no
Art of saying no
 
Networking with the pros GDCOnline 2010
Networking with the pros GDCOnline 2010Networking with the pros GDCOnline 2010
Networking with the pros GDCOnline 2010
 
The Fear of Public Speaking - WHY?
The Fear of Public Speaking  -  WHY?The Fear of Public Speaking  -  WHY?
The Fear of Public Speaking - WHY?
 
Each of us is an expert at something
Each of us is an expert at somethingEach of us is an expert at something
Each of us is an expert at something
 
The first step to being powerful
The first step to being powerfulThe first step to being powerful
The first step to being powerful
 
Simplifyyourfuturess 130801095622-phpapp01
Simplifyyourfuturess 130801095622-phpapp01Simplifyyourfuturess 130801095622-phpapp01
Simplifyyourfuturess 130801095622-phpapp01
 
Hum1020 0730 proust questionnaire
Hum1020 0730 proust questionnaireHum1020 0730 proust questionnaire
Hum1020 0730 proust questionnaire
 

En vedette

Why Your Attention Sucks — Chris Atherton at Presentation Camp London
Why Your Attention Sucks — Chris Atherton at Presentation Camp LondonWhy Your Attention Sucks — Chris Atherton at Presentation Camp London
Why Your Attention Sucks — Chris Atherton at Presentation Camp LondonChris Atherton @finiteattention
 
Stop trying to paint the hallway through the letterbox: UX techniques that he...
Stop trying to paint the hallway through the letterbox: UX techniques that he...Stop trying to paint the hallway through the letterbox: UX techniques that he...
Stop trying to paint the hallway through the letterbox: UX techniques that he...Chris Atherton @finiteattention
 
Digital marketing — an overview
Digital marketing — an overviewDigital marketing — an overview
Digital marketing — an overviewSeth Familian
 
10 Statistics Every Leader Needs To Understand
10 Statistics Every Leader Needs To Understand10 Statistics Every Leader Needs To Understand
10 Statistics Every Leader Needs To UnderstandElodie A.
 
38 Employee Engagement Ideas Your Team Will Love
38 Employee Engagement Ideas Your Team Will Love38 Employee Engagement Ideas Your Team Will Love
38 Employee Engagement Ideas Your Team Will LoveElodie A.
 
20 Inspiring Quotes
20 Inspiring Quotes20 Inspiring Quotes
20 Inspiring QuotesElodie A.
 
10 Ice Breaker Games - How to get to know your office
10 Ice Breaker Games - How to get to know your office10 Ice Breaker Games - How to get to know your office
10 Ice Breaker Games - How to get to know your officeElodie A.
 
Unlocking Creativity: How to Harness the Powers of Design, Art Direction & Cr...
Unlocking Creativity: How to Harness the Powers of Design, Art Direction & Cr...Unlocking Creativity: How to Harness the Powers of Design, Art Direction & Cr...
Unlocking Creativity: How to Harness the Powers of Design, Art Direction & Cr...Digital Surgeons
 
10 Revealing Statistics About Compensation & Benefits You should Know
10 Revealing Statistics About Compensation & Benefits You should Know10 Revealing Statistics About Compensation & Benefits You should Know
10 Revealing Statistics About Compensation & Benefits You should KnowElodie A.
 
Working With Big Data
Working With Big DataWorking With Big Data
Working With Big DataSeth Familian
 
Visual Design with Data
Visual Design with DataVisual Design with Data
Visual Design with DataSeth Familian
 

En vedette (15)

Why Your Attention Sucks — Chris Atherton at Presentation Camp London
Why Your Attention Sucks — Chris Atherton at Presentation Camp LondonWhy Your Attention Sucks — Chris Atherton at Presentation Camp London
Why Your Attention Sucks — Chris Atherton at Presentation Camp London
 
Stop trying to paint the hallway through the letterbox: UX techniques that he...
Stop trying to paint the hallway through the letterbox: UX techniques that he...Stop trying to paint the hallway through the letterbox: UX techniques that he...
Stop trying to paint the hallway through the letterbox: UX techniques that he...
 
Blinded by Science? -- or -- Neurobollocks!
Blinded by Science? -- or -- Neurobollocks!Blinded by Science? -- or -- Neurobollocks!
Blinded by Science? -- or -- Neurobollocks!
 
Cognitive Psychology and Content Design
Cognitive Psychology and Content DesignCognitive Psychology and Content Design
Cognitive Psychology and Content Design
 
Digital marketing — an overview
Digital marketing — an overviewDigital marketing — an overview
Digital marketing — an overview
 
10 Statistics Every Leader Needs To Understand
10 Statistics Every Leader Needs To Understand10 Statistics Every Leader Needs To Understand
10 Statistics Every Leader Needs To Understand
 
38 Employee Engagement Ideas Your Team Will Love
38 Employee Engagement Ideas Your Team Will Love38 Employee Engagement Ideas Your Team Will Love
38 Employee Engagement Ideas Your Team Will Love
 
Build. Better. Content!
Build. Better. Content!Build. Better. Content!
Build. Better. Content!
 
20 Inspiring Quotes
20 Inspiring Quotes20 Inspiring Quotes
20 Inspiring Quotes
 
10 Ice Breaker Games - How to get to know your office
10 Ice Breaker Games - How to get to know your office10 Ice Breaker Games - How to get to know your office
10 Ice Breaker Games - How to get to know your office
 
Unlocking Creativity: How to Harness the Powers of Design, Art Direction & Cr...
Unlocking Creativity: How to Harness the Powers of Design, Art Direction & Cr...Unlocking Creativity: How to Harness the Powers of Design, Art Direction & Cr...
Unlocking Creativity: How to Harness the Powers of Design, Art Direction & Cr...
 
10 Revealing Statistics About Compensation & Benefits You should Know
10 Revealing Statistics About Compensation & Benefits You should Know10 Revealing Statistics About Compensation & Benefits You should Know
10 Revealing Statistics About Compensation & Benefits You should Know
 
Working With Big Data
Working With Big DataWorking With Big Data
Working With Big Data
 
Visual Design with Data
Visual Design with DataVisual Design with Data
Visual Design with Data
 
Build Features, Not Apps
Build Features, Not AppsBuild Features, Not Apps
Build Features, Not Apps
 

Similaire à Improve your UX: how to stop being angry and start empathising

People Hacks
People HacksPeople Hacks
People HacksAdam Keys
 
How not to be a dick Как Не быть хуем и засранцем
How not to be a dick Как Не быть хуем и засранцемHow not to be a dick Как Не быть хуем и засранцем
How not to be a dick Как Не быть хуем и засранцемMaik' Ckneteli
 
Os Keyshacks
Os KeyshacksOs Keyshacks
Os Keyshacksoscon2007
 
P giovio school survey for students 2018-2019
P giovio school survey for students 2018-2019P giovio school survey for students 2018-2019
P giovio school survey for students 2018-2019AdminWeb Xelmirez1
 
My identity
My identityMy identity
My identitykomedia
 
My identity
My identityMy identity
My identitykomedia
 
Seminar Boost.Co.Uk Why You Need To Go To Personal Development Seminars
Seminar Boost.Co.Uk   Why You Need To Go To Personal Development SeminarsSeminar Boost.Co.Uk   Why You Need To Go To Personal Development Seminars
Seminar Boost.Co.Uk Why You Need To Go To Personal Development SeminarsKaren Goddard
 
Five ways to lead a happy life
Five ways to lead a happy lifeFive ways to lead a happy life
Five ways to lead a happy lifeAshok Peddi
 
The Brillzdom Book: Chapter Four
The Brillzdom Book: Chapter FourThe Brillzdom Book: Chapter Four
The Brillzdom Book: Chapter FourChris Saldana
 
Overcoming Laziness And Inertia by Dr.Mahboob ali khan
Overcoming Laziness And Inertia  by Dr.Mahboob ali khan Overcoming Laziness And Inertia  by Dr.Mahboob ali khan
Overcoming Laziness And Inertia by Dr.Mahboob ali khan Healthcare consultant
 
Youzus episode 5
Youzus episode 5Youzus episode 5
Youzus episode 5Youzus
 
Secrets Of Massive Personal Magnetism
Secrets Of Massive Personal MagnetismSecrets Of Massive Personal Magnetism
Secrets Of Massive Personal MagnetismGeorge Hutton
 
141. Assertive Tech and Practice explained by S. Lakshmanan, Psychologist
141. Assertive Tech and Practice explained by S. Lakshmanan, Psychologist141. Assertive Tech and Practice explained by S. Lakshmanan, Psychologist
141. Assertive Tech and Practice explained by S. Lakshmanan, PsychologistLAKSHMANAN S
 

Similaire à Improve your UX: how to stop being angry and start empathising (20)

People Hacks
People HacksPeople Hacks
People Hacks
 
How not to be a dick Как Не быть хуем и засранцем
How not to be a dick Как Не быть хуем и засранцемHow not to be a dick Как Не быть хуем и засранцем
How not to be a dick Как Не быть хуем и засранцем
 
Os Keyshacks
Os KeyshacksOs Keyshacks
Os Keyshacks
 
Essay About Character Flaws
Essay About Character FlawsEssay About Character Flaws
Essay About Character Flaws
 
P giovio school survey for students 2018-2019
P giovio school survey for students 2018-2019P giovio school survey for students 2018-2019
P giovio school survey for students 2018-2019
 
First Impression Research Paper
First Impression Research PaperFirst Impression Research Paper
First Impression Research Paper
 
My identity
My identityMy identity
My identity
 
My identity
My identityMy identity
My identity
 
Seminar Boost.Co.Uk Why You Need To Go To Personal Development Seminars
Seminar Boost.Co.Uk   Why You Need To Go To Personal Development SeminarsSeminar Boost.Co.Uk   Why You Need To Go To Personal Development Seminars
Seminar Boost.Co.Uk Why You Need To Go To Personal Development Seminars
 
Persuasive Essay On Interior Design
Persuasive Essay On Interior DesignPersuasive Essay On Interior Design
Persuasive Essay On Interior Design
 
Beyond your studies
Beyond your studiesBeyond your studies
Beyond your studies
 
Procastination
ProcastinationProcastination
Procastination
 
Five ways to lead a happy life
Five ways to lead a happy lifeFive ways to lead a happy life
Five ways to lead a happy life
 
The Brillzdom Book: Chapter Four
The Brillzdom Book: Chapter FourThe Brillzdom Book: Chapter Four
The Brillzdom Book: Chapter Four
 
Persuasive Speech On Pranks
Persuasive Speech On PranksPersuasive Speech On Pranks
Persuasive Speech On Pranks
 
Overcoming Laziness And Inertia by Dr.Mahboob ali khan
Overcoming Laziness And Inertia  by Dr.Mahboob ali khan Overcoming Laziness And Inertia  by Dr.Mahboob ali khan
Overcoming Laziness And Inertia by Dr.Mahboob ali khan
 
Youzus episode 5
Youzus episode 5Youzus episode 5
Youzus episode 5
 
Persuasive Essay On Time Management
Persuasive Essay On Time ManagementPersuasive Essay On Time Management
Persuasive Essay On Time Management
 
Secrets Of Massive Personal Magnetism
Secrets Of Massive Personal MagnetismSecrets Of Massive Personal Magnetism
Secrets Of Massive Personal Magnetism
 
141. Assertive Tech and Practice explained by S. Lakshmanan, Psychologist
141. Assertive Tech and Practice explained by S. Lakshmanan, Psychologist141. Assertive Tech and Practice explained by S. Lakshmanan, Psychologist
141. Assertive Tech and Practice explained by S. Lakshmanan, Psychologist
 

Plus de Chris Atherton @finiteattention

"Do I have your attention?" Chris Atherton at UX Cambridge 2014
"Do I have your attention?" Chris Atherton at UX Cambridge 2014"Do I have your attention?" Chris Atherton at UX Cambridge 2014
"Do I have your attention?" Chris Atherton at UX Cambridge 2014Chris Atherton @finiteattention
 
Falling in love with your product's users, for fun and profit
Falling in love with your product's users, for fun and profitFalling in love with your product's users, for fun and profit
Falling in love with your product's users, for fun and profitChris Atherton @finiteattention
 
Nonprofit, zero content — designing a durable framework before content exists.
Nonprofit, zero content — designing a durable framework before content exists.Nonprofit, zero content — designing a durable framework before content exists.
Nonprofit, zero content — designing a durable framework before content exists.Chris Atherton @finiteattention
 
How to do content strategy when you ain't got no content
How to do content strategy when you ain't got no contentHow to do content strategy when you ain't got no content
How to do content strategy when you ain't got no contentChris Atherton @finiteattention
 
From Cognitive Psychology to Learning Design - Chris Atherton at LT11UK
From Cognitive Psychology to Learning Design - Chris Atherton at LT11UKFrom Cognitive Psychology to Learning Design - Chris Atherton at LT11UK
From Cognitive Psychology to Learning Design - Chris Atherton at LT11UKChris Atherton @finiteattention
 
Everything you always wanted to know about psychology and technical communica...
Everything you always wanted to know about psychology and technical communica...Everything you always wanted to know about psychology and technical communica...
Everything you always wanted to know about psychology and technical communica...Chris Atherton @finiteattention
 

Plus de Chris Atherton @finiteattention (10)

"Do I have your attention?" Chris Atherton at UX Cambridge 2014
"Do I have your attention?" Chris Atherton at UX Cambridge 2014"Do I have your attention?" Chris Atherton at UX Cambridge 2014
"Do I have your attention?" Chris Atherton at UX Cambridge 2014
 
Craft conference — uncomfortable ux 25apr14
Craft conference — uncomfortable ux 25apr14Craft conference — uncomfortable ux 25apr14
Craft conference — uncomfortable ux 25apr14
 
Falling in love with your product's users, for fun and profit
Falling in love with your product's users, for fun and profitFalling in love with your product's users, for fun and profit
Falling in love with your product's users, for fun and profit
 
Nonprofit, zero content — designing a durable framework before content exists.
Nonprofit, zero content — designing a durable framework before content exists.Nonprofit, zero content — designing a durable framework before content exists.
Nonprofit, zero content — designing a durable framework before content exists.
 
How to do content strategy when you ain't got no content
How to do content strategy when you ain't got no contentHow to do content strategy when you ain't got no content
How to do content strategy when you ain't got no content
 
Chris Atherton at @Bettakultcha Leeds
Chris Atherton at @Bettakultcha LeedsChris Atherton at @Bettakultcha Leeds
Chris Atherton at @Bettakultcha Leeds
 
From Cognitive Psychology to Learning Design - Chris Atherton at LT11UK
From Cognitive Psychology to Learning Design - Chris Atherton at LT11UKFrom Cognitive Psychology to Learning Design - Chris Atherton at LT11UK
From Cognitive Psychology to Learning Design - Chris Atherton at LT11UK
 
Everything you always wanted to know about psychology and technical communica...
Everything you always wanted to know about psychology and technical communica...Everything you always wanted to know about psychology and technical communica...
Everything you always wanted to know about psychology and technical communica...
 
Ph.D. thesis: The Neurobiology of Object Constancy
Ph.D. thesis: The Neurobiology of Object ConstancyPh.D. thesis: The Neurobiology of Object Constancy
Ph.D. thesis: The Neurobiology of Object Constancy
 
Chris Atherton at TCUK09
Chris Atherton at TCUK09Chris Atherton at TCUK09
Chris Atherton at TCUK09
 

Dernier

UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6DianaGray10
 
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostKubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostMatt Ray
 
Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024D Cloud Solutions
 
Do we need a new standard for visualizing the invisible?
Do we need a new standard for visualizing the invisible?Do we need a new standard for visualizing the invisible?
Do we need a new standard for visualizing the invisible?SANGHEE SHIN
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8DianaGray10
 
UiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPathCommunity
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfDianaGray10
 
NIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 WorkshopNIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 WorkshopBachir Benyammi
 
PicPay - GenAI Finance Assistant - ChatGPT for Customer Service
PicPay - GenAI Finance Assistant - ChatGPT for Customer ServicePicPay - GenAI Finance Assistant - ChatGPT for Customer Service
PicPay - GenAI Finance Assistant - ChatGPT for Customer ServiceRenan Moreira de Oliveira
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...DianaGray10
 
Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Commit University
 
OpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability AdventureOpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability AdventureEric D. Schabell
 
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...Aggregage
 
Machine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfMachine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfAijun Zhang
 
Digital magic. A small project for controlling smart light bulbs.
Digital magic. A small project for controlling smart light bulbs.Digital magic. A small project for controlling smart light bulbs.
Digital magic. A small project for controlling smart light bulbs.francesco barbera
 
Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Adtran
 
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAAnypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAshyamraj55
 
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesHow to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesThousandEyes
 
COMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a WebsiteCOMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a Websitedgelyza
 
Computer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsComputer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsSeth Reyes
 

Dernier (20)

UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6
 
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostKubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
 
Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024
 
Do we need a new standard for visualizing the invisible?
Do we need a new standard for visualizing the invisible?Do we need a new standard for visualizing the invisible?
Do we need a new standard for visualizing the invisible?
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8
 
UiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation Developers
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
 
NIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 WorkshopNIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 Workshop
 
PicPay - GenAI Finance Assistant - ChatGPT for Customer Service
PicPay - GenAI Finance Assistant - ChatGPT for Customer ServicePicPay - GenAI Finance Assistant - ChatGPT for Customer Service
PicPay - GenAI Finance Assistant - ChatGPT for Customer Service
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
 
Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)
 
OpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability AdventureOpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability Adventure
 
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
 
Machine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfMachine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdf
 
Digital magic. A small project for controlling smart light bulbs.
Digital magic. A small project for controlling smart light bulbs.Digital magic. A small project for controlling smart light bulbs.
Digital magic. A small project for controlling smart light bulbs.
 
Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™
 
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAAnypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
 
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesHow to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
 
COMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a WebsiteCOMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a Website
 
Computer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsComputer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and Hazards
 

Improve your UX: how to stop being angry and start empathising

  • 1. Hi, I’m Chris. I’m the Incredible Hulk. I get ANGRY.
  • 2. It’s not an empowering anger. I’m basically a toddler.
  • 3. I was an angry teenager. Heavy metal, Pink Floyd … you know.
  • 4. I channelled a lot of it into sport. Kayaking, mainly.
  • 5. If you ever need to feel angry and infuriated with humanity, I recommend front-line telephone support.
  • 6. Occasionally I ran away to be with books for a living. Safer.
  • 7. First proper boss. The worst kind of bully: a clever one.
  • 8. I drove 200 miles in a van with all my stuff …
  • 9. … and went back to books, which are safer.
  • 10. I got quite good at the book-learning thing, and for a while was privileged to teach other people
  • 11. But science, and academia, are quite lonely places. And both require a certain level of detachment from people.
  • 12. But the anger was still there, and it came out at management. We did not have very good management for a few years.
  • 13. I trained for and ran a half-marathon, mainly out of fury and desperation
  • 14. Then I left to become a software company intern.
  • 15. I learned about usability testing and how to work with people.
  • 16. And I realised that people are actually amazing.
  • 17. (liking people is important, because without liking, there’s no empathy, and without empathy, you can’t build the right stuff)
  • 18. Spending high-quality time with people will make you feel better not just about them, but about people generally.
  • 19. It’s important to be specific about that high-quality thing: low quality time with people is the fast track to misanthropy.
  • 20. Thought Orson Scott Card was a bigot? It’s complicated.
  • 21. Developers ask, How do you not get angry with people during UX testing? But you can’t; they’re just people, trying hard.
  • 22. You have to practice to remain good at anything; spending quality time is no different. Without it, things seem greyer.
  • 23. It is frightening, to arrange to test a thing with strangers. But overcoming that fear is such a worthwhile thing to try.
  • 24. Use Getting Things Done’s “next action” to just keep putting one foot in front of the other.
  • 25. So at this point, I’ve achieved enlightenment, right?
  • 27. Angry with idiot stubborn colleagues who don’t get it.
  • 28. Simon Bostock told me a story about a guy he taught who was just impossible. Of course, there was a back story.
  • 29. It appealed to the child in me: I’m gonna like you even if you don’t want me to!
  • 30. And it’s a great personal challenge, a barely-game you can play quietly without anyone knowing.
  • 31. (gain, liking people is so important … if you don’t like the people you work with, how can you build anything good?)
  • 32. Just find one thing to like about the person who bothers you. Start with one thing. It won’t remain one thing for long.
  • 33. And of course, when you change your attitude to them, their attitude to you will change, too.
  • 34. The stubbornness that turned you off so badly at the start? It can be useful when it’s working for you, not against you.
  • 35. Amazing things happen if you can just put your ego aside.
  • 36. Bonus challenge: get your colleagues to change their attitudes about someone generally considered troublesome.
  • 39. But keep practicing spending quality time, and with finding something to like
  • 40. and incrementally, you will start listening to yourself sooner, and stop being angry sooner. Disengaged from your project? Go spend some quality time with the people who’ll be using it. Angry with someone? Get to know them better.
  • 41. I hope this has been useful.