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City Level Crisis - Preparation and Execution: A Live Case

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Continuity and Resilience
Continuity and Resilience

Anurag Seth Vice President & Head - Business Continuity Wipro Limited

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© 2017 Wipro wipro.com confidential 1 Continuity and Resilience (CORE) ISO 22301 BCM Consulting Firm Presentations by speakers at the 5th India Business & IT Resilience Summit June 1, 2017 at Meluha – The an Ecotel Hotel Mumbai, India Our Contact Details: UAE INDIA Continuity and Resilience P. O. Box 127557 Abu Dhabi, United Arab Emirates Mobile:+971 50 8460530 Tel: +971 2 8152831 Fax: +971 2 8152888 Email: info@coreconsulting.ae Continuity and Resilience Level 15,Eros Corporate Tower Nehru Place ,New Delhi-110019 Tel: +91 11 41055534/ +91 11 41613033 Fax: ++91 11 41055535 Email: info@coreconsulting.ae
© 2017 Wipro wipro.com confidential 2 City Level Crisis - Preparation and Execution: A Live Case Anurag Seth Vice President & Head - Business Continuity Wipro Limited 1st June 2017
© 2017 Wipro wipro.com confidential 3 Chennai Floods December - 2015 Were we ready? What did we do? How did we do? • Customer engagement Planning • Customer defined BCP • Best effort BCP • Corporate support Functions • BCP for functions • People & process • Facility • Technology • Other stakeholder functions • Travel, Finance, Procurement • Location Crisis Management • Chennai as delivery location
© 2017 Wipro wipro.com confidential 4 Chennai Vardah Cyclone Dec - 2016 • Location Crisis Management – Accounts & functions • Location Crisis teams • Decision making leaders • Implementation of strategies • Employee Safety Vs Inconvenience • What to expect • What we did • How perceptions changed • Communication • How did we manage • Pre • During • Post
© 2017 Wipro wipro.com confidential 5 Addressing common issues together  Unanticipated events (city level risks) will only increase - How can we be prepared better?  Utilities like telecom and power continues to be unpredictable  Government learning from each disaster - Next steps?  Collaborated efforts with NASSCOM, NDMA/NDRF, BCI & other BCM professional groups  Strengthening of BCM in Organizations
© 2017 Wipro wipro.com confidential 6 Thank you! Anurag Seth VP & Head - Business Continuity Wipro Limited

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City Level Crisis - Preparation and Execution: A Live Case

  • 1. © 2017 Wipro wipro.com confidential 1 Continuity and Resilience (CORE) ISO 22301 BCM Consulting Firm Presentations by speakers at the 5th India Business & IT Resilience Summit June 1, 2017 at Meluha – The an Ecotel Hotel Mumbai, India Our Contact Details: UAE INDIA Continuity and Resilience P. O. Box 127557 Abu Dhabi, United Arab Emirates Mobile:+971 50 8460530 Tel: +971 2 8152831 Fax: +971 2 8152888 Email: info@coreconsulting.ae Continuity and Resilience Level 15,Eros Corporate Tower Nehru Place ,New Delhi-110019 Tel: +91 11 41055534/ +91 11 41613033 Fax: ++91 11 41055535 Email: info@coreconsulting.ae
  • 2. © 2017 Wipro wipro.com confidential 2 City Level Crisis - Preparation and Execution: A Live Case Anurag Seth Vice President & Head - Business Continuity Wipro Limited 1st June 2017
  • 3. © 2017 Wipro wipro.com confidential 3 Chennai Floods December - 2015 Were we ready? What did we do? How did we do? • Customer engagement Planning • Customer defined BCP • Best effort BCP • Corporate support Functions • BCP for functions • People & process • Facility • Technology • Other stakeholder functions • Travel, Finance, Procurement • Location Crisis Management • Chennai as delivery location
  • 4. © 2017 Wipro wipro.com confidential 4 Chennai Vardah Cyclone Dec - 2016 • Location Crisis Management – Accounts & functions • Location Crisis teams • Decision making leaders • Implementation of strategies • Employee Safety Vs Inconvenience • What to expect • What we did • How perceptions changed • Communication • How did we manage • Pre • During • Post
  • 5. © 2017 Wipro wipro.com confidential 5 Addressing common issues together  Unanticipated events (city level risks) will only increase - How can we be prepared better?  Utilities like telecom and power continues to be unpredictable  Government learning from each disaster - Next steps?  Collaborated efforts with NASSCOM, NDMA/NDRF, BCI & other BCM professional groups  Strengthening of BCM in Organizations
  • 6. © 2017 Wipro wipro.com confidential 6 Thank you! Anurag Seth VP & Head - Business Continuity Wipro Limited