1. Migrating to Google MailPerspectives from Medicine & CiCs 11/9/2011

2. How many accounts do we have? Who do they belong too? And to which departments are these people aligned?! 11/9/2011 Planning

3. Planning uReports based upon faculty/departmental code. Medicine, Dentistry & Health (FME) comprises nine departments: Cardiovascular Science CDL Oncology OCP Clinical Dentistry DEN Neuroscience NEU Human Metabolism HMC Nursing & Midwifery NUR Infection & Immunity III Human Communication Science SPE ScHARR HRR 11/9/2011

4. Planning Approximately 2500 email accounts. ~1300 staff - reported aligned to departments ~700 honorary staff ~500 PGR 260 z-role accounts with no portal access 11/9/2011

5. How to roll out? Adequate support to be made available via CiCs web site, on the day of migration in departments and via helpdesks/remote assistance etc. Ensure no users migrated over weekend. Faculty IT support staff & CiCs teams to support each other . Migration batches and schedule commensurate with size of departments. Schedule that allowed an element of contingency planning. Reviews of Progress. 11/9/2011

6. ‘The Plan’ 11/9/2011

7. Results As of this morning all accounts successfully migrated. Estimated 10% - 15% of users required direct support from Faculty or CiCs staff onsite. CiCs Helpdesk / Med-IT reports no significant increase in support requests. 11/9/2011

8. CiCs Perspective CiCs helpdesk aware of migration schedule. Supportworks user information updated daily to reflect account moves. Support requests from users easily passed to Med-IT via supportworksor direct to CiCs contacts onsite. 11/9/2011

9. CiCs Perspective CiCs second line support immediately available to advise and help with process issues. Direct feedback from users and departmental IT Staff. Good practical experience. 11/9/2011

10. CiCs Perspective CiCs staff presence well received by users. Involvement of IT staff from other faculties mutually beneficial. 11/9/2011

11. Summary Communication, Cooperation & Planning essential for a seamless transition. From the users: ‘We like Google – give us more!’ 11/9/2011