Over time, delightful innovation becomes another basic need
An attribute will drift over time from exciting to enhancements and then to essential.
Over time, delightful innovation becomes another basic need
An attribute will drift over time from exciting to enhancements and then to essential.
Over time, delightful innovation becomes another basic need
An attribute will drift over time from exciting to enhancements and then to essential.
Omnichannel is a strategy, not a product! Let’s say that again, Omnichannel is a strategy, not a product. The Ominchannel strategy is designed to provide a multi-dimensional service offering to customers. Service anytime, anywhere, in any media. Omnichannel solutions are the Hot Topic of the day; everybody wants one, everybody needs one, but few actually have one deployed.
There are very few vendors that can provide an Omnichannel solution that is integrated, reliable, and scalable. A great deal of thought, discussion, research, discovery, and engineering needs to employed to provide a usable solution. Customers
This slide depicts how the Context Service stores/provides a Piece of Data (POD) for each business/customer interaction.
AJ: Cisco is eGain’s #1 strategic partner. Cover all the events on the timeline.
2006 is when eGain was chosen to fill the gap on email & chat and that decision has had significant benefit.
Leave the slide that SolutionsPlus was a natural course and we look forward to more collaboration.
Ashwin / Karthik
OEM has 3 channels and eGain for Cisco SolutionsPlus has an additional 9 channels.
Comprehensive and a must have solution suite.