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Getting	Ahead	of	the	Curve:		
How	the	Caltech	Library	succeeds	in	resource	sharing	and	
fulfillment	
	
David	McCaslin	
Hea...
Agenda
•  About	Caltech	
•  Landscape	of	the	Caltech	Library,	resource	sharing,	
and	academic	publishing	
•  What	did	we	d...
•  Established	in	1891	
•  34	Nobel	Laureates		
•  #1	in	World	University	Rankings	(from	Times	Higher	Education)	from	2011...
•  6	Libraries	on	campus	
•  46	total	staff	and	librarians	
•  $5	million	budget
Annual	
increases	to	
journal	
subscriptions	
Stagnant	
collection	
budgets	
Pressure	for	
libraries	to	
provide	"new"	
ty...
Pre - 2015
•  Charged	our	users	$6.50	for	each	request	
•  Interlibrary	loan	returnable	(books)	
•  Interlibrary	loan	non-...
Pre - 2015
•  Charged	our	users	$6.50	for	each	request	
•  Interlibrary	loan	returnable	(books)	
•  Interlibrary	loan	non-...
Pre - 2015
•  Charged	our	users	$6.50	for	each	request	
•  Interlibrary	loan	returnable	(books)	
•  Interlibrary	loan	non-...
Pre - 2015
•  Charged	our	users	$6.50	for	each	request	
•  Interlibrary	loan	returnable	(books)	
•  Interlibrary	loan	non-...
Big changes
• Change	in	Library	leadership	
• Added	resource	sharing	partners	
• Space	issues	–	but	no	net	effect	
• Finan...
What did we do?
• Challenge	the	status	quo		
•  Break	the	”big”	deals	
•  Move	to	a	title	by	title	subscription	model	
•  ...
Commitment to fulfillment through DocuServe
•  ”Just	in	case”	model	of	subscriptions	to	an	”On	demand”	access	model	
•  In...
What is RUSH?
• It’s	really	Reprints	Desk	
• Unmediated		
• Tied	in	with	our	holdings	and	link	resolver	
• User	chooses:	D...
0	
1	000	
2	000	
3	000	
4	000	
5	000	
6	000	
7	000	
8	000	
9	000	
2014-15	 2015-16	 2016-17	
Interlibrary	loan	articles	bo...
651
651	
7.5%
651	
7.5%	
39%
651	
7.5%	
39%	
61%
Factors
• Canceled	content	–	2016-forward	
• Getting	it	elsewhere?	
• Did	we	over-subscribe?
Turnaround time
RUSH requests 2016-17 academic year
•  145	RUSH	requests	(BUT	2017-18	academic	year	already	has	99)	
•  Caltech	users	chos...
Next steps
•  Continue:	investment	into	interlibrary	loan/resource	
sharing	unit	AND	review	our	journal	subscriptions		
• ...
Mille merci!
Special	Thanks	to	Kristin	Antelman	and	Heather	Wilson	
for	providing	the	support	and	data	for	this	presentati...
David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltec...
David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltec...
David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltec...
David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltec...
David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltec...
David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltec...
David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltec...
David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltec...
David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltec...
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David McCaslin, California institute of technology, USA Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing

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David McCaslin, California institute of technology, USA Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing

  1. 1. Getting Ahead of the Curve: How the Caltech Library succeeds in resource sharing and fulfillment David McCaslin Head of Access & Fulfillment Services david@library.caltech.edu
  2. 2. Agenda •  About Caltech •  Landscape of the Caltech Library, resource sharing, and academic publishing •  What did we do? •  Findings •  Conclusion / Next steps?
  3. 3. •  Established in 1891 •  34 Nobel Laureates •  #1 in World University Rankings (from Times Higher Education) from 2011-2016 •  979 undergraduate / 1,261 graduate students •  300 professorial faculty / 600+ research scholars
  4. 4. •  6 Libraries on campus •  46 total staff and librarians •  $5 million budget
  5. 5. Annual increases to journal subscriptions Stagnant collection budgets Pressure for libraries to provide "new" types of spaces Increased reliance on resource sharing to fill resource gaps
  6. 6. Pre - 2015 •  Charged our users $6.50 for each request •  Interlibrary loan returnable (books) •  Interlibrary loan non-returnable (articles, book chapters) •  Document Delivery (our own holdings to our users) •  Charging our patrons set a standard •  Flat budgets since 2004 •  Gaps in budget addressed year to year
  7. 7. Pre - 2015 •  Charged our users $6.50 for each request •  Interlibrary loan returnable (books) •  Interlibrary loan non-returnable (articles, book chapters) •  Document Delivery (our own holdings to our users) •  Charging our patrons set a standard •  Flat budgets since 2004 •  Gaps in budget addressed year to year
  8. 8. Pre - 2015 •  Charged our users $6.50 for each request •  Interlibrary loan returnable (books) •  Interlibrary loan non-returnable (articles, book chapters) •  Document Delivery (our own holdings to our users) •  Charging our patrons set a standard •  Flat budgets since 2004 •  Gaps in budget addressed year to year
  9. 9. Pre - 2015 •  Charged our users $6.50 for each request •  Interlibrary loan returnable (books) •  Interlibrary loan non-returnable (articles, book chapters) •  Document Delivery (our own holdings to our users) •  Charging our patrons set a standard •  Flat budgets since 2004 •  Gaps in budget addressed year to year
  10. 10. Big changes • Change in Library leadership • Added resource sharing partners • Space issues – but no net effect • Financial realities
  11. 11. What did we do? • Challenge the status quo •  Break the ”big” deals •  Move to a title by title subscription model •  Tell users what articles costs • Removed the DocuServe fee to our own patrons • Canceled 600+ electronic journal subscriptions
  12. 12. Commitment to fulfillment through DocuServe •  ”Just in case” model of subscriptions to an ”On demand” access model •  Increased investment into DocuServe •  All articles and book requests will remain free to campus •  Add tokens or deposits to certain publishers/vendors •  Priority placed on maintaining a short turnaround time •  Introduce RUSH article service
  13. 13. What is RUSH? • It’s really Reprints Desk • Unmediated • Tied in with our holdings and link resolver • User chooses: DocuServe or RUSH
  14. 14. 0 1 000 2 000 3 000 4 000 5 000 6 000 7 000 8 000 9 000 2014-15 2015-16 2016-17 Interlibrary loan articles borrowed
  15. 15. 651
  16. 16. 651 7.5%
  17. 17. 651 7.5% 39%
  18. 18. 651 7.5% 39% 61%
  19. 19. Factors • Canceled content – 2016-forward • Getting it elsewhere? • Did we over-subscribe?
  20. 20. Turnaround time
  21. 21. RUSH requests 2016-17 academic year •  145 RUSH requests (BUT 2017-18 academic year already has 99) •  Caltech users chose RUSH 2% of the time (vs. Docuserve’s 98%) •  Average turnaround time = 22 minutes •  42% filled in under 5 minutes •  53% filled in under 10 minutes •  67% filled in under 20 minutes •  74% filled in under 30 minutes •  83% filled in under 60 minutes •  17% took over 60 minutes to fulfill •  10% of RUSH requests came from canceled or removed titles •  Positive feedback from users
  22. 22. Next steps •  Continue: investment into interlibrary loan/resource sharing unit AND review our journal subscriptions •  Concern: stability in RUSH service (will it get too popular?) and interlibrary loan supply model •  Benefit: increased budget flexibility
  23. 23. Mille merci! Special Thanks to Kristin Antelman and Heather Wilson for providing the support and data for this presentation Any questions? David McCaslin djm@caltech.edu

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