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Zhiying	Guan	
Peking	University	Library	
guanzy@lib.pku.edu.cn
—  Pas	un	de	moins	(Not	one	less)
—  https://www.amazon.com/Not-One-Less-Zhenda-
Tian/dp/B004L841P2		
	
— Why London is pr...
Main	Contents
—  A	brief	introduction	to	academic	library	consortia	in	
China	
—  The	ILL/DDS	provided	by	academic	library...
A	brief	introduction	to	academic	
library	consortia	in	China
— China Academic Library & Information System
(CALIS)
— China...
Basic	Information	on	CALIS	&	CASHL
Comparative category CALIS CASHL
Set up Year 1998 2003
Organizer Chinese Ministry of
Ed...
CALIS	Administrative	
Center
National		
Center(4)
Regional	
Center(7)
Province	
Center(31)
Shared		
Domain	
Center(5)
Unio...
CASHL	management	system	structure
CASHL Center Library Area of
Responsibility
Covered Province/Autonomous
Region/Municipality
Wuhan University
Library
Centr...
CASHL	service	development
The	ILL/DDS	provided	by	academic	
library	consortia	in	China
— Document	supply	service	system	
framework	
— Document	suppl...
CALIS Document Supply Service System Framework
University
Library 3
University
Library 2
University
Library 1
University
L...
CALIS Document Supply Service Mode
Login with Library Card Number and Request
Sending Request Automatically
Request
Docume...
CALIS	document	delivery	service	
volume	(2012-2016)
0
20000
40000
60000
80000
100000
120000
140000
2012 2013 2014 2015 201...
CASHL	document	delivery	service	
volume	(2004-2016)
The	service	quality	control	of	
academic	library	consortia	in	China
Service	standard	and	assessment	
— Document	Delivery	Service	regulations	
— Document	Delivery	Services	Assessment	
Approac...
Document	Delivery	Services	
Assessment	Approach
Primary Indicator score Secondary Indicator score
Service infrastructure 1...
Major	objectives	of	MML
—  Disclosing	all	its	holdings	information	to	the	public	
by	submitting	it	to	CALIS	
—  Continuous...
CASHL ILDS Service Quality
Fill Rate
96.17%
Service
Time
1.37天
User
Satisfaction
96%
Intellectual	property	protect	
solution	framework	of	CASHL
Problems	and	challenges
— Shortage	of	funding	
— Inadequate	scale	of	service	capability	
— Uneven	development	of	libraries...
Je	vous	remercie	de	votre	écoute!	
Thank	you	for	your	listening!
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Zhiying Guan, Peking University Library, China Quality control of interlending & document supply service in Chinese library consortium

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15es Conference IFLA ILDS

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Zhiying Guan, Peking University Library, China Quality control of interlending & document supply service in Chinese library consortium

  1. 1. Zhiying Guan Peking University Library guanzy@lib.pku.edu.cn
  2. 2. —  Pas un de moins (Not one less) —  https://www.amazon.com/Not-One-Less-Zhenda- Tian/dp/B004L841P2 — Why London is preparing for Chinese 'golden week' —  http://www.bbc.com/news/av/business-37522586/why- london-is-preparing-for-chinese-golden-week
  3. 3. Main Contents —  A brief introduction to academic library consortia in China —  The ILL/DDS provided by academic library consortia in China —  The service quality control of academic library consortia in China —  Problems and challenges faced by academic library consortia in China
  4. 4. A brief introduction to academic library consortia in China — China Academic Library & Information System (CALIS) — China Academic Social Sciences and Humanities Library (CASHL)
  5. 5. Basic Information on CALIS & CASHL Comparative category CALIS CASHL Set up Year 1998 2003 Organizer Chinese Ministry of Education Chinese Ministry of Education Sources of funds Chinese Ministry of Education and central members Chinese Ministry of Education and central members Organisational model National and intra-system consortium National and intra-system consortium Management model Virtual and realistic management Virtual and realistic management Cooperative collection development model Existing collection resource cooperation and coordinated purchasing cooperation Existing collection resource cooperation and coordinated purchasing division Sharing and service system Three-tier structure system Three-tier structure system Consortium function type Multifunction consortium Multifunction consortium Serving objects Chinese educational institutions Chinese educational institutions and the public Number of Member libraries About 1500 800+
  6. 6. CALIS Administrative Center National Center(4) Regional Center(7) Province Center(31) Shared Domain Center(5) Union Catalogue Expert ILL/DDS Expert Subject Service Expert Big Data & Resource Expert System & Technology Expert Union Virtual Reference Center Technological Development Special Collection Services Center Training and Certification Statistical Evaluation Center National Library of China Shanghai Library NSTL CADAL CASHL Management Training Service promotion Consult Service Development Strategy Design Consult Support Service Collaborative Service Cooperation Partners
  7. 7. CASHL management system structure
  8. 8. CASHL Center Library Area of Responsibility Covered Province/Autonomous Region/Municipality Wuhan University Library Central China Hubei, Hunan, Henan, Jiangxi Jilin University Library Northeast China Liaoning, Jilin, Heilongjiang Sun Yat-Sen University Library South China Guangdong, Guangxi, Hainan Nanjing University Library Northeast China Shandong, Jiangsu, Anhui Sichuan University Library Southwest China Sichuan, Yunnan, Guizhou, Tibet, Chongqing Fudan University Library Southeast China Zhejiang, Fujian, Shanghai Beijing Normal University Library North China Beijing, Tianjin, Hebei, Shanxi, Inner Mongolia Lanzhou University Library Northwest China Ningxia, Xinjiang, Qinghai, Shanxi, Gansu Geographical distribution of CASHL regional center
  9. 9. CASHL service development
  10. 10. The ILL/DDS provided by academic library consortia in China — Document supply service system framework — Document supply service mode — Document supply service volume — CALIS — CASHL
  11. 11. CALIS Document Supply Service System Framework University Library 3 University Library 2 University Library 1 University Library n … … CALIS ILL/DDS Dispatching Center CALIS Academic Document Supply Service Network CALIS Document Supply Service Collaboration Community Public Library Science and Technology Institution Information Service Provider … … Document Supply Service Institutions Outside China
  12. 12. CALIS Document Supply Service Mode Login with Library Card Number and Request Sending Request Automatically Request Document Note: Sending Request Manually Local Library ILL System User CALIS Discovery System e-Reader e-Access CCC Union Catalogue Librarian Librarian Dispatching Policy Match CALIS ILL/DDS Dispatching Center FTP Server/Library Document Provider Library ILL System
  13. 13. CALIS document delivery service volume (2012-2016) 0 20000 40000 60000 80000 100000 120000 140000 2012 2013 2014 2015 2016 133299 110797 121339 106681 77210 113934 95576 104914 88708 62534 Request Fulfill
  14. 14. CASHL document delivery service volume (2004-2016)
  15. 15. The service quality control of academic library consortia in China
  16. 16. Service standard and assessment — Document Delivery Service regulations — Document Delivery Services Assessment Approach — CALIS Model Member Libraries Plan launched in 2011
  17. 17. Document Delivery Services Assessment Approach Primary Indicator score Secondary Indicator score Service infrastructure 15 network conditions 5 hardware and software 5 staff 5 Service capability 15 resources availability 6 Library holdings data provide 3 Reveal of resources 3 System operation 3 Service quality 40 volume of document delivery 20 Fulfill ratio 10 Fulfill time 5 costing 5 Service effectiveness 30 Service navigation 5 Enrolled patrons 5 Request quantity 5 Member library development 5 training 5 User satisfaction 5
  18. 18. Major objectives of MML —  Disclosing all its holdings information to the public by submitting it to CALIS —  Continuous professional personnel training —  Promoting the use of CALIS search engines and databases to end-users —  Strengthening its cooperation with other member libraries of CALIS —  Increasing the variety of the services —  Providing special and unique materials for CALIS member libraries
  19. 19. CASHL ILDS Service Quality Fill Rate 96.17% Service Time 1.37天 User Satisfaction 96%
  20. 20. Intellectual property protect solution framework of CASHL
  21. 21. Problems and challenges — Shortage of funding — Inadequate scale of service capability — Uneven development of libraries in eastern and western area in China — Homogeneous competition between library consortia
  22. 22. Je vous remercie de votre écoute! Thank you for your listening!

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