3. End-User Experience is much more important
increased complexity
Cloud
Services End-User Experience
Brokered
Cloud Services
Virtual
Assets
Private/Hybrid
Physical
Cloud Services
$ Revenue Sources
Assets
IT
Traditional
Services
Increased Complexity Impacts Service Quality and End-User Experience
Partner Day
4. Traditional
Physical and Virtual
Mainframe and Distributed
Co-Location
Delivery Options
from traditional to Cloud
IaaS
PaaS
Enterprise Controlled Service Assurance
SaaS
Cloud Provider
Service Assurance
Service Assurance
Partner Day
5. Service Quality
Service Operations Management
Service Operations Management
Quality Health Risk
SLM
Capacity
Management
Predictive
Service Impact
Model Based RCA
Performance Management
Device/ Traffic/Transaction
Discovery / Mapping/Real-Time
Application
Infrastructure
Performance
Management
Management Constant Change
Partner Day