Calabrio

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Contact centers are where real people have real conversations that have real impact. It’s where relationships flourish or flounder based on whether the voice of the customer can be heard. Calabrio frees the voice of the customer in today’s multi-channel contact center for better, faster decision-making at all levels of the organization, driving strategic value enterprise-wide. Our integrated software suite, Calabrio ONE, sets the standard for workforce optimization (WFO) based on one simple fact. It’s designed for people – for the way real people work, solve problems and share knowledge. Human interactions are now more human.

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Présentations

9 Myths That Keep Customer Experience Data Locked in the Server Closet

Healthy Competition: A Winning Strategy for Agent Development and Bottom Line Results

Achieving Contact Center Goals Through Dynamic Scheduling

The Customer-Conscious C-Suite

Cracking the Code on Insurance Company Customer Loyalty

The Future of the Contact Center: Key Predictions for 2019