Get Up, Get Out, and Manage Your Workforce Risks! was delivered at The Boston Ergonomics Forum by Sean P. McDonald, CPE of Marsh Risk Consulting. His talk asked the question, 'how confident are you that you understand the daily challenges of your workforce?' The response covered the processes and programmes required to meet that workforce risk.

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Get Up, Get Out, and Manage Your
Workforce Risks!
July 20, 2017
Sean P. McDonald, MS, CPE
Ergonomics Practice Leader

2. MARSH RISK CONSULTING 1July 19, 2017
Are You Sure We Can Do This?
Recognizing Risk

3. MARSH RISK CONSULTING 2July 19, 2017
Pay Attention to Safety Before Someone Gets Hurt!
Recognizing Risk

4. MARSH RISK CONSULTING 3July 19, 2017
Background
Discussion Points
• Many of us strive to build great ergonomics and safety
processes
• How many of you think you have a great ergonomics process
in place?
• How many of you have musculoskeletal injuries as one of your
top two loss leading categories?

5. MARSH RISK CONSULTING 4July 19, 2017
Background
Discussion Points
• Do you really have a great process or are you lucky?
• “The absence of injuries does not mean the presence of safety
and ergonomics.”

6. MARSH RISK CONSULTING 5July 19, 2017
Background
Discussion Points
• Do you have a struggling ergonomics process or no process?
• With no process or even with a well defined process very often
we see a disconnect in what should or what we wish were
occurring with employees actions.
• How does management of ergo / safety often occur?
– Lagging indicators
– Trends: increased or decreased
- Workers’ compensation injuries
- Productivity
- Absenteeism
- Etc.

7. MARSH RISK CONSULTING 6July 19, 2017
Background
Discussion Points
• Where is a lot ergonomics / safety management sitting?
– BEHIND COMPUTER SCREENS

8. MARSH RISK CONSULTING 7July 19, 2017
Background
Discussion Points
• We must not loose sight of the value of setting leading goals
– What to look at…
– How often…
– Actions to take…
• Get away from the computer screens and actively manage
your workforce risk.
– Look at your people
– What are they telling you directly?
– What are they telling you indirectly?

9. MARSH RISK CONSULTING 8July 19, 2017
Beverage Industry
Material Handling Video Clips

10. MARSH RISK CONSULTING 9July 19, 2017
Audience Participation
• Video clips will be presented in this section
• Watch each video clip
• What do you see regarding extra demands on the body?
• How can improvement occur?

11. MARSH RISK CONSULTING 10July 19, 2017
Route Personnel: Video Clip 1

12. MARSH RISK CONSULTING
Route Personnel Video Clip 1
• Pulling load up the curb
• Possible excessive
weight knowing curb and
door scenario
• Awkward postures while
maneuvering load
through the doors and
over the thresholds
• Utilize a curb ramp.
Seek out sidewalk ramps.
Talk to customer to label
“no parking” near ramp
• Observe load limits and
adjust for customer
conditions
• Supply and utilize door
wedges. Speak up and
advocate for yourself
11July 19, 2017
What Extra Demands Did You See? Taking Action

13. MARSH RISK CONSULTING 12July 19, 2017
Wear & Tear
Exceeds
Healing
Why Taking Action Is Important:
How Soft Tissue Injury May Occur

14. MARSH RISK CONSULTING 13July 19, 2017
Route Personnel: Video Clip 2

15. MARSH RISK CONSULTING
Route Personnel Video Clip 2
• Pulling shrink wrap
• Weight: 90 lb. shoulder
carry and 30 lb. hand
carry = spinal loading
and shoulder
compression
• Distance of carry while
navigating stairs and
hallways
• Safety box cutter
• Utilize a hand truck to
bear the load
• Utilize a hand truck for
traveling distances. Seek
alternative pathways that
allow hand truck access.
Otherwise, use hand
truck to top of stairs then
ascend with load 2 trips
14July 19, 2017
What Extra Demands Did You See? Taking Action

16. MARSH RISK CONSULTING 15July 19, 2017
Route Personnel: Video Clip 3

17. MARSH RISK CONSULTING 16July 19, 2017
Route Personnel: Photos

18. MARSH RISK CONSULTING
Route Personnel Video Clip 3
• Heavy load and stairs creates
challenges for upright posture
putting stress on the
shoulders and back
• Stairs showing excessive
wear with no tread.
• Follow load limits. Adjust
limits based on comfort and
environment. Use techniques
that focus on using legs
versus shoulders and back
• Discussions with customer
regarding alternative entry
points, alternative storage
location, and stair conditions
• Remember to “Let it Fall”
17July 19, 2017
What Extra Demands Did You See? Taking Action

19. MARSH RISK CONSULTING 18July 19, 2017
Route Personnel: Video Clip 4

20. MARSH RISK CONSULTING
Route Personnel Video Clip 4
• Heavy load based on
customer location and
ground conditions
• Small tires on hand truck
for this type of terrain
• Extra MMH of BIBs to
storage racks because of
broken pavement and
improper tires on hand
truck
• New hand truck with
appropriate tires for these
routine conditions.
Equipment should be
placed on a PM schedule
• Same as above
• Discuss ramp conditions
with customer and
request repairs. Also,
proper equipment
19July 19, 2017
What Extra Demands Did You See? Taking Action

21. MARSH RISK CONSULTING 20July 19, 2017
Route Personnel: Video Clip 5

22. MARSH RISK CONSULTING
Route Personnel Video Clip 5
• Trip / fall hazard due to
partial lift gate on
sidewalk
• Awkward lifting / lowering
due to the arrangement
of items and personal
choices
• Review methods
perceived to help. If trip /
fall hazards are created
then readjust. Either fully
align gate on the
sidewalk or have it
completely on the level
ground
• Better lift gate placement
and better body
mechanics with MMH
training 21July 19, 2017
What Extra Demands Did You See? Taking Action

23. MARSH RISK CONSULTING 22July 19, 2017
Route Personnel: Video Clip 6

24. MARSH RISK CONSULTING
Route Personnel Video Clip 6
• Cart load and front wheels
may not match the terrain and
tip over
• Blocked sidewalk ramp
causing need to lift cart onto
sidewalk
• Water cooler unit could fall off
and is causing awkward
postures to hold the unit in
place
• Awkward postures to hold
door open while proceeding
with load
• Adjust cart limits to match
conditions
• Consider supplying a curb
ramp on each truck. Consult
with bldg. mgmt. to be sure
the access ramp isn’t blocked
• Consider two trips with all
these items. Consider a
ratchet strap to secure cooler
• Consider door wedges to
secure doors during entry
23July 19, 2017
What Extra Demands Did You See? Taking Action

25. MARSH RISK CONSULTING 24July 19, 2017
Route Personnel: Video Clip 7

26. MARSH RISK CONSULTING
Route Personnel Video Clip 7
• Walking and carrying up
and down sloped wet
grass
• Pushing up a steep
driveway with a heavy
load
• Brought up 5 bottles.
Brought back 2 bottles.
• Consider parking and
blocking the end of the
driveway to allow side
bay access while
standing on pavement
• Consider making two
trips to reduce energy
expenditure associated
with one heavy load
• Consider better ordering
mechanism
25July 19, 2017
What Extra Demands Did You See? Taking Action

27. MARSH RISK CONSULTING 26July 19, 2017
Route Personnel: Video Clip 8

28. MARSH RISK CONSULTING
Route Personnel Video Clip 8
• Lift gate elevated causing
lifting at/above shoulder
height
• Stepping up and down off
lift gate
• Break down the top half
of full pallets with the
gate lowered
• Lower the lift gate to the
ground; or, take pick slip
off the pallet before
initially stepping off
27July 19, 2017
What Extra Demands Did You See? Taking Action

29. MARSH RISK CONSULTING 28July 19, 2017
Where Else Can We See Risk?

30. MARSH RISK CONSULTING 29July 19, 2017
Recognizing Risk in the Office

31. MARSH RISK CONSULTING 30July 19, 2017
Making a Difference:
• These resources were utilized as enhancements to training
– Direct field employees
– Distribution Center / Warehouse employees and managers
– Regional sales representatives
• Industry additional highlights
– Exploring routes, timing, truck positioning based on address
– Load positioning on side bay trucks (pick slips)
– Damage prevention and maintenance of side bay doors
• Appreciation by other members within companies for what
other employees encounter every day

32. MARSH RISK CONSULTING 31July 19, 2017
Taking Action: Bring this Back
• This process applies to every industry and environment
• Make enhancements to your current processes
– Start or increase observations?
• Do we have the right material handling tools?
- Are they in good working order
• Deliver the same training again?
– What method of training would be best?
- Are you reaching all of your employees?
- What frequency is best with critical topics?
- Web based options more efficient?

33. MARSH RISK CONSULTING 32July 19, 2017
Closing

34. MARSH RISK CONSULTING 33July 19, 2017
Closing
• Thank you to members of the Coca Cola Bottlers’ Association
especially Coca Cola Bottlers of Northern New England
• Thank you to Cardinus
• Most especially…

35. MARSH RISK CONSULTING 7/19/2017
Questions:
Sean P. McDonald, CPE Marsh USA Inc.
Senior Vice President 99 High Street
Workforce Strategies Boston, MA 02110
Ergonomics Practice Leader Phone: 617-385-0275
Fax: 617-385-0344
Sean.P.McDonald@marsh.com