Ken LaVan, president of CaseGhost® and LaVan & Neidenberg, P.A., presented on how to run a law firm like a business. He discussed how firms can reduce operating costs by 50% by increasing productivity without increasing staff. He also talked about cutting ties to unhealthy relationships and hiring employees with rock star personalities characterized by diligence, responsibility, hard work, and accountability. Additionally, he covered topics like office management, self-assessment, tracking productivity, and business process development. He stressed the importance of knowing your numbers like active case counts and costs per case.