2. Thinking of
Outsourcing Your BPO
Services? Complete
the Checklist

3. When deciding on such important matters that affect your company's daily operations
and financial standing, it is important to ask the right questions.
The following is simply a list of questions you need to ask yourself or your organisation
to help you gather the right information to provide management with the insight
required to make a decision.
1. Which operations are more commonly outsourced?
2. Which operations should we be outsourcing and why?
3. What kind of outsourcing company could handle these operations?
4. Is it best for all these operations to be handled by one outsourcing company?
5. Where should this company operate from?
6. What languages should this company speak?
7. What service levels are we looking for?
8. Who will handle which processes?
9. What problems will this resolve?
10. How will the process be started?
Thinking of Outsourcing Your BPO Services?
Complete the Checklist