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Health literacy is about

consumer empowerment

Darlene Cox
Health Care Consumers’ Association
Twitter @darlenecox
darlene...
A consumer perspective
Consumers seeking health information have
the skills, knowledge, understanding &
confidence to acce...
Consumers have opportunities to build
their skills & capacity and are able to
pass on knowledge and support their
families...
Consumer led health literacy is about
building personal communication skills and
to know where & when to seek help
Health literacy is about our ability
to effectively navigate the health
system and make decisions about
our health and wel...
Health care is a social, emotional
and cultural interaction as well as an
exchange of information
Barriers to health literacy
We need to address the power imbalance
We don’t plan to be unwell. It
often happens at unpredictable
times and often results in us
needing to make decisions unde...
Heath literacy is an important
aspect of informed consent
We need to make informed
decisions and understanding risk
is a very important aspect of that
Health information and
informed consent
Understanding risk
Health information is a key to
understanding our symptoms
and conditions
Developing an empowerment
model
• Recognising people are experts in their own lives.
• Be aware of and address the social ...
We need to be supported to
take risks and some of us
need more support than others
Darlene Cox
Executive Director
Health Care Consumers’ Association

darlenecox@hcca.org.au
Twitter @darlenecox
www.hcca.org...
Health literacy is about consumer empowerment. Ms Darlene Cox.
Health literacy is about consumer empowerment. Ms Darlene Cox.
Health literacy is about consumer empowerment. Ms Darlene Cox.
Health literacy is about consumer empowerment. Ms Darlene Cox.
Health literacy is about consumer empowerment. Ms Darlene Cox.
Health literacy is about consumer empowerment. Ms Darlene Cox.
Health literacy is about consumer empowerment. Ms Darlene Cox.
Health literacy is about consumer empowerment. Ms Darlene Cox.
Health literacy is about consumer empowerment. Ms Darlene Cox.
Health literacy is about consumer empowerment. Ms Darlene Cox.
Health literacy is about consumer empowerment. Ms Darlene Cox.
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Health literacy is about consumer empowerment. Ms Darlene Cox.

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Publié le

Executive Director, Health Care Consumers Association
Presentation given at "Health Literacy Network: Crossing Disciplines, Bridging Gaps", November 26, 2013. The University of Sydney.

Publié dans : Santé & Médecine, Formation
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Health literacy is about consumer empowerment. Ms Darlene Cox.

  1. 1. Health literacy is about consumer empowerment Darlene Cox Health Care Consumers’ Association Twitter @darlenecox darlenecox@hcca.org.au
  2. 2. A consumer perspective Consumers seeking health information have the skills, knowledge, understanding & confidence to access information.
  3. 3. Consumers have opportunities to build their skills & capacity and are able to pass on knowledge and support their families & friends
  4. 4. Consumer led health literacy is about building personal communication skills and to know where & when to seek help
  5. 5. Health literacy is about our ability to effectively navigate the health system and make decisions about our health and wellbeing.
  6. 6. Health care is a social, emotional and cultural interaction as well as an exchange of information
  7. 7. Barriers to health literacy
  8. 8. We need to address the power imbalance
  9. 9. We don’t plan to be unwell. It often happens at unpredictable times and often results in us needing to make decisions under considerable pressure
  10. 10. Heath literacy is an important aspect of informed consent
  11. 11. We need to make informed decisions and understanding risk is a very important aspect of that
  12. 12. Health information and informed consent
  13. 13. Understanding risk
  14. 14. Health information is a key to understanding our symptoms and conditions
  15. 15. Developing an empowerment model • Recognising people are experts in their own lives. • Be aware of and address the social determinants of health • Have strategies to address social exclusion & isolation • Find out where consumers/patients are at and start there. • Challenge yourself & your service to work with difficult people.
  16. 16. We need to be supported to take risks and some of us need more support than others
  17. 17. Darlene Cox Executive Director Health Care Consumers’ Association darlenecox@hcca.org.au Twitter @darlenecox www.hcca.org.au

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