1. Strategies to Communicate Effectively
General
● Identify and remove the barriers. (Amoah et
al., 2019)
● Stop, looks and listen
● Invest time, if possible
● Be Empathetic
● Give time for clarification
● Never Assume
(Weger et al., 2010)
Nursing
● Use of communication tools/checklists
● Team Training
● Multidisciplinary structured work shift
evaluation
● Effective use of SBAR
Unclear that which strategy is the most effective
one. (Wang et al., 2018)
2. References
● Amoah, V. M., Anokye, R., Boakye, D. S., Acheampong, E., Budu-Ainooson, A., Okyere,
E., Kumi-Boateng, G., Yeboah, C. and Afriyie, J. O. (2019) “A qualitative assessment of
perceived barriers to effective therapeutic communication among nurses and patients,”
BMC Nursing, 18(1). doi: 10.1186/s12912-019-0328-0.
● Wang, Y.-Y., Wan, Q.-Q., Lin, F., Zhou, W.-J. and Shang, S.-M. (2018) “Interventions to
improve communication between nurses and physicians in the intensive care unit: An
integrative literature review,” International Journal of Nursing Sciences, 5(1), pp. 81–
88. doi: 10.1016/j.ijnss.2017.09.007.
● Weger, H., Castle, G. R. and Emmett, M. C. (2010) “Active listening in peer interviews:
The influence of message paraphrasing on perceptions of listening skill,” International
Journal of Listening, 24(1), pp. 34–49. doi: 10.1080/10904010903466311.