5. Background
Corporate Services by S&C Limited (CSSC) was registered
and domiciled on September 13, 2021 in Jamaica as a Non-
Financial Holding company that holds controlling interests
in Micro, Small and Medium Enterprises (MSME) entities.
Our office is located at 25 Lyndale Avenue, Kingston 20.
The company also offers Corporate Services to its
subsidiaries which attracts a management fee. These
services are also offered at a rate for other business
customers.
6. Mission Statement
To be dedicated to the highest quality of
affordable, reliable and professional
service delivered with innovation,
originality and creativity.
To capitalize on investment opportunities
that would enable the organization to
continuously increase shareholder value
and generate superior returns.
7. VISION
To be the foremost service
provider of Corporate Services
to MSMEs.
8. Increasing the number of returning customers
Increase profit margin by 11.5% by 2025
Increase Shareholder’s Return on investment
Expand/diversify services offered
STRATEGIC GOALS
13. Product Justification
Often, Micro, Small and Medium Enterprises (MSMEs) are launched by
entrepreneur(s) who are not entirely equipped with the relevant corporate knowledge
to ensure 100% compliance with the Companies Act, Income Tax Act, Licenses on
Trades and Business Act among other applicable acts of parliament that is related to
their respective business and industry. The Registrar of Companies noted that the
Companies office of Jamaica on average removes three thousand (3000) registered
businesses and companies yearly due to delinquencies in filing and other
administrative obligation as per Section 121 of the Companies Act of 2004.
(Clearance!, 2021). The concept to create a services to fill this gap was developed.
PRODUCT
14. Product Offering
The Corporate Services by S&C Limited will offer an array of services to its business
clients:
* Company Secretarial Services
* Annual Filings with Companies Office, Tax Administration of Jamaica & Department
of Cooperative And Friendly Societies
*Tax Filing with the Tax Administration of Jamaica
* Data Entry services
*Legal Documentation drafting (Contracts et al)
*Bookkeeping
*Financial Management Report
PRODUCT
15. Product Offering
CSSC will also offer its business to client services and to individuals who require
outsourcing services such as:
* Personal Accounting
* Virtual Personal Assistant
* Proof Reading documents
* Data entry Services
PRODUCT
17. Corporate Services by S&C Limited intends to use the single-market strategy while
operating in the market. CSSC will target all registered and unregistered companies and
businesses both locally and internationally. For Individual clients, we will target
persons who have ‘side hustles’ that are not registered but wish to pay the additional
statutory payments to increase their benefits, Jamaicans from the diaspora who wish to
conduct business in the Island and other individuals who require assistance to register
their company or business.
MARKET SCOPE
19. STRATEGIC PLANNING
EXPERT IN THE RESPECTIVE FIELDS
ATTENTION TO DETAIL
SERVICE OF CONSISTENT HIGH QUALITY
RELIABILITY
QUALITY CUSTOMER SERVICES
FLEXIBILITY
Core Competencies
20. Flexibility of time
Customer Oriented culture
Affordable rates
Investment in technology to make consultations
efficient and convenient
Strategic Assets
22. CSSC will have one central location where customer physical
files will be stored and in person confrontations were necessary.
Customers also have the option of meeting remotely or at a
location of their convenience. Customers will have the option as
well to have an over the phone consultation. CSSC will utilize
Zoom Premium subscription and Professional website to
communicate with customers while ensure their digital safety.
Where applicable, entities will be able to utilize bearers to drop
off and collect documents, cheques and conduct other transactions
of their behalf.
INTERFACE
23. CSSC will target all registered and unregistered
businesses and companies both locally and
internationally. Individual clients will include those who
have 'side hustles' that are not registered but want to pay
the additional statutory contributions to boost their
benefits, Jamaicans from the diaspora who want to do
business on the island, and others who need help
registering their corporation or business.
TARGET CUSTOMER
24. CSSC will apply the Cost Plus pricing method.
The initial price of the service (cost if the client
performed the service themselves) plus a service
fee. CSSC will also employ bundle pricing as a
supplementary pricing method, with clients
receiving a discount if they use our service for
more than two (2) product offers.
PRICING STRUCTURE
25. It is of great importance that CSSC seek to offer their service better or more cheaply
than its rivals. The services provided by CSSC are offered to individual clients who
may not be of a high net worth, which is a competitive advantage over their
competitors. Other factors that enable CSSC to have a competitive edge are:
•The systems that they put in place to detect glitches in delivering CSSC services which
might cause delays
•A CSSC team having a clear understanding of their roles and function in organization
which enable each person to use their tools and
Having the right partners that will assist in offering clients with accurate and quick
service: The partner with stakeholders such as Tax Administration Jamaica, Companies
Office of Jamaica, Department of Cooperative and Friendly Societies, Commercial
Banks and All Media Communication Platform goes a great deal in ensuring that CSSC
does have a competitive edge over their competitors.
COMPETIVITE ADVANTAGE
27. ● The diagram above shows that from the twenty (20) respondents, 11 (55%)
of them are registered, 4 (20%) of them unregistered and 5 (25%) are side
hustlers (not registered but wanting to pay the additional statutory
contributions to boost their benefits).
28. ● Base on the questionnaire it can be seen that 1 respondent (5%) consider a
commercial operations service that uses a service convenience business model and gives
intangible value to its clients as Corporate Services by S&C (CSSC) believe it is
absolutely not necessary, 2 persons (10%) believe it is somewhat not necessary, No one
(0%) believe it is neither necessary or not, 8 persons (40%) believe that it is somewhat
necessary and 9 persons (45%) believing that it is absolutely necessary for a service
organization that simplifies things for the consumer in comparison to industry standard.
29. ● The questionnaire helps to show that 18 (90%) of the respondents believes that
a service convenience model that is hybrid of the service and the customer convenience
model like what Corporate Services by S&C (CSSC) is offering is appealing while 2
(10%) of the respondents believe that it is not appealing.
30. ● The questionnaire reveals that 9 (45%) of the respondents would prefer to utilizing
the cost-plus pricing structure and 11 (55%) of the respondents would prefer bundle
pricing (that facilitates a supplementary pricing method).
31. ● The questionnaire reveals that 13 (65%) of the respondents would be willing to
become a customer if Corporate Services by S&C (CSSC) is offering service that gives
intangible value to its clients and that simplifies things for the consumer in comparison to
industry standard, 2 (10%) of the respondents are not willing to become a member and 5
(25%) of the members say that maybe they would become a member.
32. ● The questionnaire reveals that 17 (85%) of the respondents believe that there is
market out there to sustain and run a business such as the one which Corporate Services
by S&C (CSSC) is offering for the long-run and 3 (15%) of the respondents believe the
market is not there.
Basis of differentiation
Upon market research, it was observed that there are a few competitors that are operating within the market with success. PricewaterhouseCoopers (PwC) is an Auditing and Tax Consulting service provider to corporate entities within the Caribbean. They offer corporate services to larger corporations. Corporate Services Associates is also a similar entity that offers Human Resource Management services, Business Process Management and Learning and Development services. CSSC’s product, although vividly similar to the two (2) major competitors, will however offer services to individual clients who may not be of a high net worth, which is a competitive advantage over the competition identified.
Coupled with this, our customer focused culture will ensure that customers are easily paired with representatives who will build personalized relationships in order to efficiently be effective at the jobs being contracted for.
Core competencies are the distinctive goods, services, skills, and capabilities that provide a company with a competitive advantage. CSSC's primary competences include:
Strategic assets are the rare, appropriable, and specialized resources and competencies that provide the business with a competitive edge. Our edge includes:
Strategic assets are the rare, appropriable, and specialized resources and competencies that provide the business with a competitive edge. Our edge includes:
Strategic assets are the rare, appropriable, and specialized resources and competencies that provide the business with a competitive edge. Our edge includes:
Strategic assets are the rare, appropriable, and specialized resources and competencies that provide the business with a competitive edge. Our edge includes:
Strategic assets are the rare, appropriable, and specialized resources and competencies that provide the business with a competitive edge. Our edge includes:
