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Solving the world's toughest intranet challenges (SharePoint Saturday Toronto)
Habanero shares a sneak peak of some innovative ideas that went into the making of Goldcorp's new intranet called Conveyor. The intranet merges 13 portals together, is fully responsive for mobile, has new features designed for the new digital workplace and new ideas to help manage change.
Future releasesProject approvedFirst iteration Upgrade to 2010 Launch
July 2014 November 9 2015 20162007 2012
• Launched circa 2007
• Inspired originally from ECM
strategy and evolved from the
needs to communicate and
collaborate with reports across
• Major decision to create an
ecosystem of portals, one for
• Don’t be afraid to drastically
rethink the Information
• Build usability testing in
• Simplify categories
• Focus on core user tasks
• Get ready to measure goals to
match expectations of use
designing for the new
Rethinking the model of an intranet
• Going mobile?
• Design and technology are the
• Licensing, user management,
change management all
require BIG effort,
coordination and planning!
• Start with the foundation and
grow it out over time
Balancing control and autonomy
management model created
• Owners being confused!
• People didn’t know how
permissions were setup and
who had access to what
• Training couldn’t keep up
• Lack of consistent practices
• People erred on the side of
locking content down
We are simplifying the model to
increase accuracy and
• SharePoint permissions are
not easy to understand!
• 100% open and flexible can
lead to chaos
• Find the right balance for your
culture and the sensitivity of
managing radical change
Managing the balance of too much vs. not enough
• Consider more self-service
approaches to keep costs
• Training before launch vs.
training after launch
• Videos are great, but need to
be short and relevant
• Consider automated guided
1. Information architecture
2. Designing for the digital workplace
3. Going mobile (aka engaging the field)
4. Fixing permissions
5. Managing change
“While the digital workplace is rapidly
evolving and expanding, SharePoint
still has a very important role to play!
That being said, we must be aware of
the broader landscape to stay relevant,
not just what’s happening within the
walls of an intranet.
Toronto Enterprise Collaboration User Group
Change Management, Governance, SharePoint, Office 365,
Yammer, PowerBI, etc
Toronto SharePoint Business Users Group
Saturday July 9, 2016
See you next year!