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Solving the world's
toughest intranet
problems
Innovation at work:
Sept 19th , 2015
SharePoint Saturday
Hello.
Lead Consultant
melanie gabanna
Account Manager
chris radcliffe
Today’s topics
Introductions
A little bit about us
About Goldcorp and Conveyor
Background
Challenges
Questions
Top 5 intra...
About Habanero
VANCOUVER CALGARY TORONTO
thrive
people and organizations
we are
passionatea b o u t h e l p i n g
has an important role
technology
in building thriving workplaces
We believe that…
About you?
Who is in the audience today?
How many people are
planning to rebuild?
TheFriendlyFiend
Top 5 intranet challenges
History of Conveyor
History
Future releasesProject approvedFirst iteration Upgrade to 2010 Launch
July 2014 November 9 2015 20162007 2012
Conveyor
• Launched circa 2007
• Inspired originally from ECM
strategy and evolved from the
needs to communicate and
colla...
conveyor grew
collaboration +
workflow
History
Future releasesStart of redesignFirst iteration First upgrade Launch
July 2014 November 9 2015 20162007 2012
Over time, things changed…
we began to re-think the
centralized
vs
de-centralized
model
Future releasesStart of redesignFirst iteration First upgrade Launch
July 2014 November 9 2015 20162007 2012
History
Drivers
Easier to… Communications
Digital workplaceMobility
Top 5 intranet challenges
merging 13 intranets
Redesigning the information architecture
1
A new global navigation
Global vs. local
Site directory, default location
News page
News page
Key insights
• Don’t be afraid to drastically
rethink the Information
Architecture
• Build usability testing in
• Simplify...
designing for the new
digital workplace
Rethinking the model of an intranet
2
Hubs
Integration by illusion
My Goldcorp
My favourite… area
Localized internal job postings
My Goldcorp
My favourite… area
Localized internal job postings
Key insights
• Be aware of the broader
landscape of tools!
• Consider light integration to
make the overall app
experience...
engaging the field workers
Going mobile
3
Responsive UX
Browser view: Mobile view:
Responsive UX
Browser view: Mobile view:
going mobile raises
new challenges
Key insights
• Going mobile?
• Design and technology are the
easy parts!
• Licensing, user management,
change management a...
fixing permissions
Balancing control and autonomy
4
Distributed permission
management model created
challenges
Resulted in
• Owners being confused!
• People didn’t know how
permissions were setup and
who had access to what
• Training...
We are simplifying the model to
increase accuracy and
consistency
Show the permission
reporting tool
Key insights
• SharePoint permissions are
not easy to understand!
• 100% open and flexible can
lead to chaos
• Find the ri...
managing radical change
Managing the balance of too much vs. not enough
5
Key insights
• Consider more self-service
approaches to keep costs
down
• Training before launch vs.
training after launch...
Summary
Quick recap
1. Information architecture
2. Designing for the digital workplace
3. Going mobile (aka engaging the field)
4....
“While the digital workplace is rapidly
evolving and expanding, SharePoint
still has a very important role to play!
That b...
Questions
mgabanna@habaneroconsulting.com
melanie gabanna
cradcliffe@habaneroconsulting.com
@chrisradcliffe
chris radcliff...
Sign-up for our newsletter!
www.habaneroconsulting.com
(scroll to the bottom of our homepage to sign-up…)
Check-out our insights!
www.habaneroconsulting.com
GOLDRAFFLESILVER
PLATINUM
Thank you!
Toronto Enterprise Collaboration User Group
Change Management, Governance, SharePoint, Office 365,
Yammer, Powe...
Solving the world's toughest intranet challenges (SharePoint Saturday Toronto)
Solving the world's toughest intranet challenges (SharePoint Saturday Toronto)
Solving the world's toughest intranet challenges (SharePoint Saturday Toronto)
Solving the world's toughest intranet challenges (SharePoint Saturday Toronto)
Solving the world's toughest intranet challenges (SharePoint Saturday Toronto)
Solving the world's toughest intranet challenges (SharePoint Saturday Toronto)
Solving the world's toughest intranet challenges (SharePoint Saturday Toronto)
Solving the world's toughest intranet challenges (SharePoint Saturday Toronto)
Solving the world's toughest intranet challenges (SharePoint Saturday Toronto)
Solving the world's toughest intranet challenges (SharePoint Saturday Toronto)
Solving the world's toughest intranet challenges (SharePoint Saturday Toronto)
Solving the world's toughest intranet challenges (SharePoint Saturday Toronto)
Solving the world's toughest intranet challenges (SharePoint Saturday Toronto)
Solving the world's toughest intranet challenges (SharePoint Saturday Toronto)
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Solving the world's toughest intranet challenges (SharePoint Saturday Toronto)

Habanero shares a sneak peak of some innovative ideas that went into the making of Goldcorp's new intranet called Conveyor. The intranet merges 13 portals together, is fully responsive for mobile, has new features designed for the new digital workplace and new ideas to help manage change.

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Solving the world's toughest intranet challenges (SharePoint Saturday Toronto)

  1. 1. Solving the world's toughest intranet problems Innovation at work: Sept 19th , 2015 SharePoint Saturday
  2. 2. Hello. Lead Consultant melanie gabanna Account Manager chris radcliffe
  3. 3. Today’s topics Introductions A little bit about us About Goldcorp and Conveyor Background Challenges Questions Top 5 intranet challenges and how we tackled them Time for some Q&A!
  4. 4. About Habanero
  5. 5. VANCOUVER CALGARY TORONTO
  6. 6. thrive people and organizations we are passionatea b o u t h e l p i n g
  7. 7. has an important role technology in building thriving workplaces We believe that…
  8. 8. About you?
  9. 9. Who is in the audience today?
  10. 10. How many people are planning to rebuild?
  11. 11. TheFriendlyFiend
  12. 12. Top 5 intranet challenges
  13. 13. History of Conveyor
  14. 14. History Future releasesProject approvedFirst iteration Upgrade to 2010 Launch July 2014 November 9 2015 20162007 2012
  15. 15. Conveyor • Launched circa 2007 • Inspired originally from ECM strategy and evolved from the needs to communicate and collaborate with reports across mines • Major decision to create an ecosystem of portals, one for each mine
  16. 16. conveyor grew collaboration + workflow
  17. 17. History Future releasesStart of redesignFirst iteration First upgrade Launch July 2014 November 9 2015 20162007 2012
  18. 18. Over time, things changed…
  19. 19. we began to re-think the centralized vs de-centralized model
  20. 20. Future releasesStart of redesignFirst iteration First upgrade Launch July 2014 November 9 2015 20162007 2012 History
  21. 21. Drivers Easier to… Communications Digital workplaceMobility
  22. 22. Top 5 intranet challenges
  23. 23. merging 13 intranets Redesigning the information architecture 1
  24. 24. A new global navigation
  25. 25. Global vs. local
  26. 26. Site directory, default location
  27. 27. News page
  28. 28. News page
  29. 29. Key insights • Don’t be afraid to drastically rethink the Information Architecture • Build usability testing in • Simplify categories • Focus on core user tasks • Get ready to measure goals to match expectations of use
  30. 30. designing for the new digital workplace Rethinking the model of an intranet 2
  31. 31. Hubs
  32. 32. Integration by illusion
  33. 33. My Goldcorp My favourite… area Localized internal job postings
  34. 34. My Goldcorp My favourite… area Localized internal job postings
  35. 35. Key insights • Be aware of the broader landscape of tools! • Consider light integration to make the overall app experience harmonized • Teach people about what tool, when… What goes where…
  36. 36. engaging the field workers Going mobile 3
  37. 37. Responsive UX Browser view: Mobile view:
  38. 38. Responsive UX Browser view: Mobile view:
  39. 39. going mobile raises new challenges
  40. 40. Key insights • Going mobile? • Design and technology are the easy parts! • Licensing, user management, change management all require BIG effort, coordination and planning! • Start with the foundation and grow it out over time
  41. 41. fixing permissions Balancing control and autonomy 4
  42. 42. Distributed permission management model created challenges
  43. 43. Resulted in • Owners being confused! • People didn’t know how permissions were setup and who had access to what • Training couldn’t keep up • Lack of consistent practices • People erred on the side of locking content down
  44. 44. We are simplifying the model to increase accuracy and consistency
  45. 45. Show the permission reporting tool
  46. 46. Key insights • SharePoint permissions are not easy to understand! • 100% open and flexible can lead to chaos • Find the right balance for your culture and the sensitivity of your content
  47. 47. managing radical change Managing the balance of too much vs. not enough 5
  48. 48. Key insights • Consider more self-service approaches to keep costs down • Training before launch vs. training after launch • Videos are great, but need to be short and relevant • Consider automated guided tours
  49. 49. Summary
  50. 50. Quick recap 1. Information architecture 2. Designing for the digital workplace 3. Going mobile (aka engaging the field) 4. Fixing permissions 5. Managing change
  51. 51. “While the digital workplace is rapidly evolving and expanding, SharePoint still has a very important role to play! That being said, we must be aware of the broader landscape to stay relevant, not just what’s happening within the walls of an intranet.
  52. 52. Questions mgabanna@habaneroconsulting.com melanie gabanna cradcliffe@habaneroconsulting.com @chrisradcliffe chris radcliffe @HabaneroConsult www.habaneroconsulting.com
  53. 53. Sign-up for our newsletter! www.habaneroconsulting.com (scroll to the bottom of our homepage to sign-up…)
  54. 54. Check-out our insights! www.habaneroconsulting.com
  55. 55. GOLDRAFFLESILVER PLATINUM
  56. 56. Thank you! Toronto Enterprise Collaboration User Group Change Management, Governance, SharePoint, Office 365, Yammer, PowerBI, etc http://www.meetup.com/TSPBUG/ Toronto SharePoint Business Users Group http://www.meetup.com/TorontoSPUG/ Saturday July 9, 2016 See you next year!

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