The document summarizes a presentation about tackling intranet challenges at Goldcorp using SharePoint. It discusses 5 key challenges: 1) merging 13 intranets into one, 2) redesigning the information architecture, 3) engaging field workers by going mobile, 4) balancing control and autonomy with permissions, and 5) managing radical change. Attendees are encouraged to think holistically about the digital workplace and use a blended approach of tools beyond just the intranet. Testing and change management are also important aspects to focus on.

1. Solving the world's
toughest intranet
problems
Innovation at work:
Sept 19th , 2015
SharePoint Saturday

2. Hello.
Lead Consultant
melanie gabanna
Account Manager
chris radcliffe

3. Today’s topics
Introductions
A little bit about us
About Goldcorp and Conveyor
Background
Challenges
Questions
Top 5 intranet challenges and how we tackled them
Time for some Q&A!

4. About Habanero

5. VANCOUVER CALGARY TORONTO

6. thrive
people and organizations
we are
passionatea b o u t h e l p i n g

7. has an important role
technology
in building thriving workplaces
We believe that…

8. About you?

9. Who is in the audience today?

10. How many people are
planning to rebuild?

11. TheFriendlyFiend

12. Top 5 intranet challenges

17. History of Conveyor

18. History
Future releasesProject approvedFirst iteration Upgrade to 2010 Launch
July 2014 November 9 2015 20162007 2012

19. Conveyor
• Launched circa 2007
• Inspired originally from ECM
strategy and evolved from the
needs to communicate and
collaborate with reports across
mines
• Major decision to create an
ecosystem of portals, one for
each mine

20. conveyor grew
collaboration +
workflow

21. History
Future releasesStart of redesignFirst iteration First upgrade Launch
July 2014 November 9 2015 20162007 2012

22. Over time, things changed…

24. we began to re-think the
centralized
vs
de-centralized
model

25. Future releasesStart of redesignFirst iteration First upgrade Launch
July 2014 November 9 2015 20162007 2012
History

26. Drivers
Easier to… Communications
Digital workplaceMobility

27. Top 5 intranet challenges

28. merging 13 intranets
Redesigning the information architecture
1

29. A new global navigation

31. Global vs. local

32. Site directory, default location

34. News page

35. News page

36. Key insights
• Don’t be afraid to drastically
rethink the Information
Architecture
• Build usability testing in
• Simplify categories
• Focus on core user tasks
• Get ready to measure goals to
match expectations of use

37. designing for the new
digital workplace
Rethinking the model of an intranet
2

39. Hubs

41. Integration by illusion

42. My Goldcorp
My favourite… area
Localized internal job postings

43. My Goldcorp
My favourite… area
Localized internal job postings

44. Key insights
• Be aware of the broader
landscape of tools!
• Consider light integration to
make the overall app
experience harmonized
• Teach people about what tool,
when… What goes where…

45. engaging the field workers
Going mobile
3

46. Responsive UX
Browser view: Mobile view:

47. Responsive UX
Browser view: Mobile view:

48. going mobile raises
new challenges

49. Key insights
• Going mobile?
• Design and technology are the
easy parts!
• Licensing, user management,
change management all
require BIG effort,
coordination and planning!
• Start with the foundation and
grow it out over time

50. fixing permissions
Balancing control and autonomy
4

51. Distributed permission
management model created
challenges

52. Resulted in
• Owners being confused!
• People didn’t know how
permissions were setup and
who had access to what
• Training couldn’t keep up
• Lack of consistent practices
• People erred on the side of
locking content down

53. We are simplifying the model to
increase accuracy and
consistency

54. Show the permission
reporting tool

55. Key insights
• SharePoint permissions are
not easy to understand!
• 100% open and flexible can
lead to chaos
• Find the right balance for your
culture and the sensitivity of
your content

56. managing radical change
Managing the balance of too much vs. not enough
5

61. Key insights
• Consider more self-service
approaches to keep costs
down
• Training before launch vs.
training after launch
• Videos are great, but need to
be short and relevant
• Consider automated guided
tours

62. Summary

63. Quick recap
1. Information architecture
2. Designing for the digital workplace
3. Going mobile (aka engaging the field)
4. Fixing permissions
5. Managing change

64. “While the digital workplace is rapidly
evolving and expanding, SharePoint
still has a very important role to play!
That being said, we must be aware of
the broader landscape to stay relevant,
not just what’s happening within the
walls of an intranet.

65. Questions
mgabanna@habaneroconsulting.com
melanie gabanna
cradcliffe@habaneroconsulting.com
@chrisradcliffe
chris radcliffe
@HabaneroConsult
www.habaneroconsulting.com

66. Sign-up for our newsletter!
www.habaneroconsulting.com
(scroll to the bottom of our homepage to sign-up…)

67. Check-out our insights!
www.habaneroconsulting.com

68. GOLDRAFFLESILVER
PLATINUM

69. Thank you!
Toronto Enterprise Collaboration User Group
Change Management, Governance, SharePoint, Office 365,
Yammer, PowerBI, etc
http://www.meetup.com/TSPBUG/
Toronto SharePoint Business Users Group
http://www.meetup.com/TorontoSPUG/
Saturday July 9, 2016
See you next year!