The document summarizes a presentation about tackling intranet challenges at Goldcorp using SharePoint. It discusses 5 key challenges: 1) merging 13 intranets into one, 2) redesigning the information architecture, 3) engaging field workers by going mobile, 4) balancing control and autonomy with permissions, and 5) managing radical change. Attendees are encouraged to think holistically about the digital workplace and use a blended approach of tools beyond just the intranet. Testing and change management are also important aspects to focus on.
3. Today’s topics
Introductions
A little bit about us
About Goldcorp and Conveyor
Background
Challenges
Questions
Top 5 intranet challenges and how we tackled them
Time for some Q&A!
19. Conveyor
• Launched circa 2007
• Inspired originally from ECM
strategy and evolved from the
needs to communicate and
collaborate with reports across
mines
• Major decision to create an
ecosystem of portals, one for
each mine
36. Key insights
• Don’t be afraid to drastically
rethink the Information
Architecture
• Build usability testing in
• Simplify categories
• Focus on core user tasks
• Get ready to measure goals to
match expectations of use
37. designing for the new
digital workplace
Rethinking the model of an intranet
2
44. Key insights
• Be aware of the broader
landscape of tools!
• Consider light integration to
make the overall app
experience harmonized
• Teach people about what tool,
when… What goes where…
49. Key insights
• Going mobile?
• Design and technology are the
easy parts!
• Licensing, user management,
change management all
require BIG effort,
coordination and planning!
• Start with the foundation and
grow it out over time
52. Resulted in
• Owners being confused!
• People didn’t know how
permissions were setup and
who had access to what
• Training couldn’t keep up
• Lack of consistent practices
• People erred on the side of
locking content down
55. Key insights
• SharePoint permissions are
not easy to understand!
• 100% open and flexible can
lead to chaos
• Find the right balance for your
culture and the sensitivity of
your content
61. Key insights
• Consider more self-service
approaches to keep costs
down
• Training before launch vs.
training after launch
• Videos are great, but need to
be short and relevant
• Consider automated guided
tours
63. Quick recap
1. Information architecture
2. Designing for the digital workplace
3. Going mobile (aka engaging the field)
4. Fixing permissions
5. Managing change
64. “While the digital workplace is rapidly
evolving and expanding, SharePoint
still has a very important role to play!
That being said, we must be aware of
the broader landscape to stay relevant,
not just what’s happening within the
walls of an intranet.
69. Thank you!
Toronto Enterprise Collaboration User Group
Change Management, Governance, SharePoint, Office 365,
Yammer, PowerBI, etc
http://www.meetup.com/TSPBUG/
Toronto SharePoint Business Users Group
http://www.meetup.com/TorontoSPUG/
Saturday July 9, 2016
See you next year!