Unnecessary truck rolls—that's something every telecom company wants to avoid. Watch this on-demand workshop where we will walk you through how to reduce customer service costs and reduce truck roll with Datameer. Telecoms can develop an analysis that compares care agent log data with truck roll service data. This allows telecom companies to: Bring together large volume of customer service interaction data, including HR data Correlate truck rolls work orders with call center data logs Create sophisticated decision trees to ensure all possible options are used in service calls

1. Datameer: Virtual Workshop
Telcommunications and Truck Roll Use Case
© 2016 Datameer, Inc. All rights reserved.

2. © 2016 Datameer, Inc. All rights reserved.
Introduction - Why You Are Here - 5 minutes
Christie Andersen, Datameer Marketing Team
Demo – Customer Service in Telecommunications
A Real World Example - 20 minutes
Vianney Martinez - Solution Engineer
Question & Answer Sessions - 10 Minutes
Agenda for Virtual Workshop on Telecommunications
This session is being recorded and will be distributed within 24-48 hours of the session

3. © 2016 Datameer, Inc. All rights reserved.
Questions You Should Ask - What Roadblocks You Need to Remove
Skills
Gaps
Unanswered
Questions
Data
Complexity

4. © 2016 Datameer, Inc. All rights reserved.
Telecommunications Use Cases
1. Product Stability Analysis
2. Base Station Utilization
3. Billing Analytics
4. Customer Acquisition Analytics
5. Customer Buying Behavior
6. Customer Churn Analytics
7. Customer Experience Analytics
8. Customer Segmentation and Profiling
9. Customer Service Operational Analytics
10. Customer lifetime value
11. Data Source Security Analytics
12. Forecast Capacity and Demand
13. Network Capacity Planning
14. Marketing Campaign Optimization
15. Mobile Ad Serving Analytics
16. Network Operations Analytics
17. Network Security Anomaly Detection
18. Network Service Level Analytics
19. Network Usage Analytics
20. New Product Offering Analysis
21. Predictive Maintenance
22. Retention Risk Analysis

5. © 2016 Datameer, Inc. All rights reserved.
Datameer In Telecommunications
“We believe that Datameer has the ability to empower entire organizations
and make data matter.”
- Jason Delker, CTO & CDO at Sprint/Pinsight
Datameer insights reduced truck rolls by 90% and saved $20M annually.
- Comcast

6. © 2016 Datameer, Inc. All rights reserved.
Datameer: End-to-end Modern BI Platform
Integrate
• 70+ Connectors
• Wizard-led
• Unstructured data
• High Performance
Prepare/Analyze
• 270+ Functions
• Instant Profiling
• Familiar Spreadsheet UI
• Advanced analytics
• Smart Data Discovery
Visualize
• 30+ Widgets
• Infographics
• HTML 5
Operationalize
• Security
• Governance
• Process integration

7. © 2016 Datameer, Inc. All rights reserved.
Demo

8. © 2016 Datameer, Inc. All rights reserved.
QA