Ginkgo Soft Co., Ltd.
ENTERPRISE CONTENT MANAGEMENT (ECM) OVERVIEW
By Chusak Hanucharoenkul

•ECM Overview
•ECM Feature
•Key benefit of ECM
•ECM Implementation best practice
Agenda

Who We Are ?
GinkgoSoft Company Limited has been established as an
enterprise content management solution company in
Thailand. Our traditional business model is based on the
accomplishment of content management in the banking
and insurance market. Ginkgo Soft helps organizations to
assess how to maximize their performance and works with
them to achieve their vision.
We are a big team of PROFESSIONALS!
Education/ Library
Finance/Securities/Banking/Brokerage/Insurance/Leasing
Health/ Medical care
More than success

4

Full e-tax invoice/e-
receipt solution to send
Revenue Department
GetInvoice
e-tax invoice solution
Securely send and
sign documents for
all-purpose.
zDox
Zero DOcument eXchange
https://www.zdox.net
https://www.getinvoice.net
Our Products

OUR Focus Solution
We would like to be the best e-tax invoice
in Thailand.
The solution for manage and control
your document flow entire life cycle.
e-Correspondence
uses software robots and intelligent business
rules to mimic specific actions employees take
while performing tasks in various applications.
Robotic Process Automation
Ginkgo Soft’s aims is to provide the best IT knowledge and
quality services to our customers and partner. We continually
strive to redefine what’s possible. To do this, we need the right
people with the right skills. We need the latest research. And
we need to understand our customers better than anyone else.
GetInvoice solution developed to
support the Thailand 4.0 government
policy to transform Thailand business to
the paperless and Cashless society
e-Tax Invoice
Accounts payable is in a key position to
provide accurate forecasts of corporate
cash requirements.
AP Automation

We are strong partner and be
number 1 KTA implementor in
Thailand
ISO/IED 29110 for
Software/Project
Development Process
Ginkgosoft
o 30+ Application Developer
o ISO/IEC 29110 Certified
o ISO/IEC 27001 Certified
o KOFAX KTA/KAPOW Certified

We are strong partner and be
number 1 KTA implementor in
Thailand

OUR Focus Solution
We would like to be the best e-tax invoice
in Thailand.
The solution for manage and control
your document flow entire life cycle.
e-Correspondence
uses software robots and intelligent business
rules to mimic specific actions employees take
while performing tasks in various applications.
Robotic Process Automation
Ginkgo Soft’s aims is to provide the best IT knowledge and
quality services to our customers and partner. We continually
strive to redefine what’s possible. To do this, we need the right
people with the right skills. We need the latest research. And
we need to understand our customers better than anyone else.
GetInvoice คือโซลูชั่นสำหรับกำร
จัดทำ ส่งมอบ และเก็บรักษำ
ใบกำกับภำษีอิเล็กทรอนิกส์และใบ
รับอิเล็กทรอนิกส์ตำมระเบียบ
สรรพำกร
e-Tax Invoice
Accounts payable is in a key position to
provide accurate forecasts of corporate
cash requirements.
AP Automation

2018 2019
Our e-tax
customer
2020

20+ Years Experience in Enterprise Content Management
o Education/ Library
o Finance/Securities
o Banking/Brokerage
o Insurance/Leasing
o Health/ Medical care
Our Lovely
customer

Enterprise software

POLL QUESTION #1
คุณมีความเข้าใจเรื่อง ECM
ขนาดไหน ?
1) ไม่เข ้ำใจเลย
2) เข ้ำใจบ ้ำงเล็กน้อย
3) เข ้ำใจปำนกลำง
4) เข ้ำใจดี
5) เข ้ำใจดีมำก
http://etc.ch/wT88
https://directpoll.com/r?XDbzPBdEt8j1rJEOmkWpu06noN3iEPxTGiMZyeyf

SAVE PAPER SAVE TREE
กระดาษขนาด A4 จานวน 3000 แผ่น ต้นยูคาลิปตัส น้าหนัก
50 กิโลกรัม 1 ต้น
=

SAVE PAPER SAVE ENERGY
กระดาษขนาด A4 จานวน 12,000 แผ่น
=
เหลือไฟฟ
้ าใช้ในบ้าน 1 หลังได้นาน 1

SAVE PAPER SAVE ENVIRONMENT
กระดาษขนาด A4 จานวน 3,000 แผ่น
=
สร้างมลพิษทางอากาศ 1 ปอนด์

COST OF PAPERWORK
7 THB/Page
=
+ + +

COST OF PAPERWORK
27 THB/Trx
=
+

COST OF PAPERWORK
40 THB/Trx
=
+
? ?
https://www.basware.com/en-us/calculators/e-invoicing-benefits-calculator

MORE SECURE ?

HOW ABOUT YOUR BCP FOR YOU DOCUMENT ?

TIME TO THINK ABOUT PAPERLESS ?

Unstructured
Structured
Contracts
Claims
HR Records
Rich Media
Instant Messages
Manuals
Patient Questionnaires
Web Pages
Medical Records
Images
Consultation Reports
Consent Forms
E-mail and
Attachments
PACS Images
Papers
Forms
PDFs
Legal Contracts
Invoices
Physician Referrals
Incident Reports
Laboratory Reports
Records
Documents
Audio and Video
Amount of information is growing every year Includes
structured, semi-structured, and unstructured data
Over 80% of enterprise information is unstructured*
WHAT IS CONTENT ?

ECM BIG PICTURE

Public Sector Healthcare Insurance Financial Services Horizontal
- Grants Management
- Tax Processing
- Unemployment
- Case Management
- Virtual patient records
- Claims processing
- Member enrollment
- Revenue cycle- management
- Claims management
- Underwriting
- New account opening
- Policy management
- Loans operations
- New account opening
- Dispute resolution
- Strong Room Management
- etc.
- Account payable automation
- Contracts management
- Employee on-boarding
- Issue tracking
- etc.
ECM
COMPOSITE APPLICATION EXAMPLE

COMPLETE ECM PLATFORM
ECM platform's core components:
Document
Management
Permissions,
Groups & Roles
Social
Collaboration
Web Content
Management
Mobile ready
Integration, APIs, Web
Services & SOA
Workflow/BPM
Record
Management
Image Processing

CAPTURING AND IMAGE PROCESSING

WHAT IS DATA CAPTURE ?
▪ Manual data entry is troublesome.
▪ Delays
▪ Great number of operator typos
▪ High labor costs
▪ Equipment expenditures
▪ Rental charges
▪ Document burden
▪ Routline work
▪ etc.
The speed of a business equals the speed of data processing..

WHAT DOCUMENTS DO YOU NEED TO PROCESS ?

PROCESSING STAGES
Exactly the same processing procedure, independent of format or input-channel.
Input Recognition &
Classification
Validation/
Verification
Export

IMAGE PROCESSING
Original file size: 400 Kb
Coffee cup stain
removed
Logo
legible
Highlighted text
readable
Faint text
enhanced
After VRS  :
30 Kb
Background color
suppressed
Image rotated to
correct orientation
Without VRS 

Document Capturing
DEMO

DOCUMENT MANAGEMENT

▪ Advantages to managing documents in an ECM system
versus a file system:
File System
 Can't be certain that a
document is the latest version
 Limited permission settings
for individual documents
 Search for documents based
on a limited set of properties
 Different formats maintained
as separate files
 Workflow and routing not
available
ECM Platform
 Always access most up to
date version of a document
 Restrict who can read, edit,
or delete a document
 Search for documents based
on descriptive information
 Seamlessly maintain different
formats of same document
 Route documents for review
and approval
ECM VS File System

VERSIONING
Versioning allow content to be tract by its history

Security
▪ Users and Roles
▪ User and Groups
▪ Access Control Lists (ACL)

Document Management
DEMO

SOCIAL COLLABORATION

My Activities
▪ My Activity is dashlet that lets you easily follow what is going on in the site you belong to
▪ The information displayed here includes changes in both library content (item added ,
edited and deleted) and site membership (user joining and leaving sites)
▪ Activity are also recorded when members like and comment on library items

Social Collaboration

WEB CONTENT MANAGEMENT

Site
▪ Site is a project area where you can share content and collaborate
with other site members
▪ Each site has a visibility setting as public or private

Site Dashboard
▪ The Site dashboard is an interactive user interface that contains information specific to
current site
▪ Like your personal dashboard, site information is organized and displayed in dashlets

Wiki
▪ The wiki lets site users create pages for a collaborative wiki.
▪ When you enter the wiki the page view displays the wiki main page. Click Wiki Page List
to display the wiki list.

Calendar
▪ The site calendar lets you schedule and track events related to the current site.
▪ Site members can create events that appear on the calendar for all site users to see.
These events also display in the Site Calendar dashlet. You can view the calendar by day,
week, or month. The Agenda view displays upcoming events.

Outlook Add-Ons
▪ Best User Experience
▪ Email document in Alfresco in MS Outlook
▪ Manage Content in Alfresco from MS Outlook
▪ Email Archiving

Outlook Add-Ons

Electronic Signature

LEGAL CONSIDERATIONS FOR ELECTRONIC
DOCUMENT

ประเทศได้อะไรจากการเป็ นรัฐบาลดิจิตอล

ประชาชนได้อะไรจากการเป็ นรัฐบาล
ดิจิตอล
Thailand
• ได ้บริกำรดิจิทัลภำครัฐที่ดีขึ้น
• ได ้รับบริกำรแบบ One Stop Service
• ไม่ต ้องใช ้สำเนำเอกสำรรำชกำรในกำรติดต่อภำครัฐ
• ได ้เข ้ำถึงและใช ้ประโยชน์จำกข ้อมูลเปิดภำครัฐแบบ
ดิจิตอล
• ได ้ใช ้Digital ID สำหรับกำรใช ้บริกำรดิจิทัลภำครัฐ
• ได ้ใช ้e-Payment ในกำรจ่ำยค่ำบริกำร
• ค่ำธรรมเนียมในกำรใช ้บริกำรภำครัฐผ่ำนระบบดิจิทัลจะ
ลดลงในอนำคต

Legal obstacles in electronic transactions
• ข ้อกำหนดเกี่ยวกับกำรทำเป็น “หนังสือ” หรือกำรมี
“หลักฐำนเป็นหนังสือ”
• ข ้อกำหนดเกี่ยวกับลำยมือชื่อ
• ข ้อกำหนดเกี่ยวกับเอกสำรต ้นฉบับ
• ข ้อกำหนดเกี่ยวกับกำรนำสืบพยำนหลักฐำน
อุปสรรคทางกฏหมายในการทาธุรกรรมทางอิเล็กทรอนิกส์

Related Laws
Thailand

Related Laws
Thailand

Related Laws
Thailand

Related Laws
Thailand

Related Laws
Thailand

Digital Signature : How it work ?
Sender
Document
Has Function
Message Digest
Encryption
Digital Signature
Digital Signature
Receiver
Document
Has Function
Message Digest
Decryption
Digital Signature
เปรียบเทียบ
ถ้าข้อมูล
เหมือนกัน
ไม่ถูก
เปลี่ยนแปลง
ถ้าข้อมูล
ต่างกัน
ถูกเปลี่ยนแปลง
Message Digest
Private Key
Public Key

Digital Signature VS Electronic signature

Digital Signature VS Electronic signature

Digital Signature VS Electronic signature

Electronic Signature and Digital Signature
DEMO

RECORD MANAGEMENT

LEGAL
CONSIDERATION
S FOR RECORDS
MANAGEMENT
Legislation and Amendments Outcome and/or Intended Solution
Patriot Act, 2001 (In response to
the terrorist attacks on
September 11, 2001)
• Allows investigators to use the
tools already available to
investigate possible terrorist
activities
• Facilitates information sharing and
cooperation among government
agencies
• Updates the law to reflect new
technologies and new threats
Sarbanes-Oxley (SOX) Act, 2002 Passed in response to a number of
major corporate and accounting
scandals, this law
• Enhances standards for all U.S.
public company boards,
management, and public accounting
firms
• Strengthens corporate governance
Record Management : History

Record Management :
Standard
 DoD 5015.2-STD, was implemented in June 2002.
 ISO 15489-1:2001, is a standard for records management policies and
procedures.
 HIPAA
 21 CFR Part 11
 “MoReq” published by European Commission, not formal standard

THE
IMPORTANT OF
RECORDS
 Growing awareness of importance of
records management
 Failures of governance
 Increasing government requirements
for retention and disposition
The Important of Records

MOBILE READY

ECM on Mobile
▪ A free mobile document management app for iOS and Android tablets and smartphones,
Alfresco Mobile enables you to view all the content stored in your Alfresco on-premise
or Alfresco in the cloud accounts.

INTEGRATION

Virtual File System
▪ Virtual File System interfaces provide CIFS (Common Internet File System), NFS (Network
File System), WebDav (Web-based Distributed Authoring and Versioning) and FTP (File
Transfer Protocol) access to your content repositories as easy to use as a shared drive

IMPLEMENTATION

ECM IMPLEMENTATION BEST PRACTICE
Department-
Specific
Configuration
Enterprise
Standard
Configuration
Workflow
Security
Life Cycle
Templates
Taxonomy
Metadata
Compliance
Document
Management
Contract
Management
Expense
Process
Document
Warehouse
(Future)
(Future)
(Future)
Enterprise
Functionality

BEST PRACTICE

• Content reuse
• Content integrity
• Find the right content
• Optimize business process
• Reduce corporate risk
• Reduce cost
• Reduce time
• Improve employee/Customer satisfaction
KEY BENEFIT OF ECM

Save paper.
Save Trees.
Save the World.
Think before you “PRINT”

POLL QUESTION #2
คุณมีความเข้าใจเรื่อง ECM
ขนาดไหน ?
1) ไม่เข ้ำใจเลย
2) เข ้ำใจบ ้ำงเล็กน้อย
3) เข ้ำใจปำนกลำง
4) เข ้ำใจดี
5) เข ้ำใจดีมำก
http://etc.ch/wT88
https://directpoll.com/r?XDbzPBdEt8j1rJEOmkWpu06noN3iEPxTGiMZyeyf