1.
1
Creating a Culture of Partnership
& Patient-focused Outcomes
in the HR Function

2.
2WE BECOME YOU™
TODAY’S PRESENTERS
PAULA JUST
Chief Human Resources Officer
Health First
MARY JANE BRECKLIN
Vice President, HR Operations
Health First

3.
Positively Changing the
Health & Wellness of Our Community
 Florida's only integrated health
system
 Four hospitals and several
Outpatient & Wellness Services
– The area's only Trauma and
Heart Centers
– Commercial and Medicare
health plans
– Largest multi-specialty physician
group in Brevard County
3

4.
Our Vision for 2020
“Investing in our people to make
Health First the best place to work
and for our customers to
receive the best care.”
4

5.
Our Team of Experts
5
Human
Resources
Organizational
Effectiveness
HR Operations
Talent
Acquisition
Recruitment
Internal
Mobility
Associate
Services
Staffing
Services
Learning &
Innovation

6.
Next-Level Employee Experience:
Our Red Carpet Internal Mobility Process
Vision:
 Concierge Level Communication
 High-Tech and High-Touch Talent Identification
 Compliance Focused
Results:
 Over 1,500 associates partnered with in just over 6
months
 Over 250 positions filled in 6+months with only
internal talent
 Responses to their application within 24 hours for
“Internal only” positions
 Over 500 Hiring Manager hours saved
 Increased employee engagement and satisfaction
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7.
Growing Our Own:
Engaging and Empowering New to Practice Nurses
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“After we met and talked with
Alexandra, her relentless spirit and
enthusiasm was enough for us to say
yes. She continues to progress
well and makes us proud on a daily
basis. Alexandra is why we have to
look at the person and not just the
experience.”
– Jon Oliver, Manager, Cardiovascular
Services, Holmes Regional

8.
Nurse Residency Program:
A Patient-Centered Transition from Classroom to Clinical
Vision:
 Environment of one-on-one support and learning
 Clinical learning for patient-centered quality care
 Comprehensive and customizable program
Results:
 Over 500 nurses through the program since it’s inception in
2012.
– 48% increase in number of nurses from our first year
of the program in 2012 to 2016
 97% nurse retention rate
 40+ departments positively impacted by new nurses with
the training
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9.
Continuing to Build for 2020
1. Optimize the Health First careers website to continue to
improve the candidate experience.
2. Synergize our social media platforms to increase real-time
candidate engagement.
3. Build a Workforce Action plan with HR, Operations & Talent
Acquisition to co-deliver on a successful future.
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10.
QUESTIONS?

11.
11WE BECOME YOU™
ADDITIONAL RESOURCES
CRITICAL HIRING METRICS FOR HEALTHCARE QUALITY
The key healthcare HR metrics you need to measure to drive
quality hires and quality care: http://cielo.ly/vkMe30dxTFq
RPO: GOOD MEDICINE FOR HEALTHCARE RECRUITING
An in-depth look at the value of partnering with an RPO provider
for a comprehensive healthcare talent solution: http://cielo.ly/5Yx430dxTHq