1. Ciji McCain
3109 Grierton Ct • Charlotte, NC, 28205
Cell#: (410)369-6295 • Email: ciji.mccain@gmail.com
PROFESSIONAL SUMMARY
Recent Information Technology student graduate with experience in customer service, retail, and
management is looking to gain entry level employment at an upstanding company in a technical field.
Relevant Skills Include:
 Bachelor’s Degree in Information
Technology with dual concentrations in
Computer Programming and I.T. Security
 Experience with creating and testing
software
 Academic training in basic hardware and
software installation and repair
 Basic Network and Database
Administration
TECHNICAL SKILLS
Programming Languages ASP.Net 4.0, SQL, C#, HTML, JavaScript, CSS,
C++, C, XML, UNIX
Microsoft Applications Visual Studio 2010, Access 2010, Excel 2010,
Outlook 2010, PowerPoint 2010, Word 1995 &
2010, Works 2003
Operating Systems Windows 8, Windows 7, Windows XP,
Windows 98
Additional Technical Skills Typing 45+ WPM, Ability to write console
programs, build Windows Applications, build
Web Pages with ASP.Net, and manipulate and
integrate Microsoft Access databases into
Windows Applications and Web Pages.
EDUCATION:
Bachelor of Information Technology 03/2011-03/2014
American InterContinental University - Online Schaumburg, IL
 Dual Concentrations:
o Programming
o Security
 GPA:3.97/4.0
 Epsilon Pi Tau
 Summa Cum Laude
WORK EXPERIENCE:
Lionbridge Charlotte, NC
Web Content Assessor 12/2013-Present
 Working as an Information Technology (IT) Contractor.
 Performing Quality Assurance testing (QA) for given tasks.
 Researching user provided queries for meaning and intent.
 Rating keyword and search term pairs based on specific guidelines.
 Comparing given search results for higher utility and quality.
 Covering a variety of tasks to include websites, images, sound bites, videos, text, adverts, etc.
 Completing search engine research tasks by evaluating search results using specific guidelines.
 Evaluating the utility of specified search results based on queries.
 Assessing quality and utility of content and layout for specified webpages.
 Assessing quality and integrity of websites based on content, layout, purpose, operability, upkeep,
and utility.

2. Bank of America Baltimore, MD
Professional Teller 02/2008-06/2011
 Used Bank of America computer systems and network to provide excellent customer service to
business and consumer clients.
 Exceeded Referrals/Product sales goals on a daily basis.
 Assisted other tellers and managers with daily tasks during peak days.
 Trained 5+ New Tellers, 1 of which rose to management.
 Ordered/received cash and supply shipments.
 Settled reserve cash vault daily.
 Conducted daily settlements of personal cash till.
 Updated data tracking logs daily to minimize loss.
 Resolved customer issues; escalated to management when needed
 Employed tactics to counter the growing risk of fraud to the company
Recognition--These distinctions were awarded several times over 3.5 years for various reasons:
 Bank of America Spirit Recognition Award: went above and beyond to help a customer/coworker
 Bank of America Global Recognition Award: top teller scores in the region
 Bank of America Core Value – Performance Award: most referrals in the banking center
Rite Aid Pharmacy Laurel, MD/Baltimore, MD
Shift Manager 02/2009-09/2009
 Managed high volume store, overseeing 10+ employees.
 Provided excellent customer service to consumers.
 Resolved customer problems and complaints, positively impacting customer service scores.
 Monitored employee and customer behaviors and activities to reduce risk and loss to the company .
 Trained 2 new personnel for both cashier and stock duty.
 Ordered/Received inventory and supply shipments; tracked store inventory losses.
 Settled reserve cash vault totals daily.
 Conducted daily settlements of own cash till at the end of each shift.
 Tracked unusual register transactions.
 Processed payroll/time keeping each week.
 Processed photo orders for consumers daily.
 Performed preventative maintenance on photo lab equipment .
 Trained all new personnel on use and maintenance of photo lab equipment.