This presentation will discuss how collaboration technologies lead to improved productivity, innovation and growth for your company.

1. The New Collaboration
Experience
Steve Slattery
VP & GM – Collaboration Infrastructure Technology Group
May 2012

2. bring people together
Harvard Business Review
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3

3. Productivity
 Productive and accessible mobile workers
 Effective virtual teams
 Interactive and engaged employees
Innovation
 Strategically aligned organization
 Flexible and innovative working options
Growth
 Satisfied and loyal customers
 New and innovative IT models
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4

4. “Sales of smartphones and tablets are
“Android is the #1 OS for mobile platforms with
now greater than all PCs, including
more than 700,000 new activations per day.”
notebooks.”
“65% of companies are deploying at least one “People spend more time on Facebook than
enterprise social software tool.” any other website.”
“One third of corporations say they
are using video at least once per “By 2013, over 90% of network
week.” data traffic will be video.”
“20% of professional PCs will be managed
“60% of server workloads will be
under a hosted virtual desktop model by
virtualized by 2013.”
2013.”
© 2011 Cisco and/or its affiliates. All rights reserved.
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Cisco Confidential 55

5. Find expertise and information; enable proactive
Secure access to information and people from any customer interaction.
device, anywhere.
Deliver agility and scale on demand; create rich
media with VDI economics.
Enable high-quality interaction from anywhere, in
real-time and offline.
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6

6. PC World Post-PC World
Devices
Client OS
Applications
Server
Architecture
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7. Cloud On-Premises
Mobile, Office, Home, Inter-
Company Smartphones, Tablets, Laptops, Video, Voice, Web,
Thin Clients Social, Business Apps
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8

8. INTEGRATED COLLABORATION EXPERIENCE
Anywhere Any Device Any Content
Best experience Secure
in any location mobility
Video handled as Flexible access
easily as voice and data from all clients
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9

9. Mobile, Social, Visual, Virtual
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10

10. Unified Customer
Communications Collaboration
Collaboration
Applications Telepresence
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11

11. From the Desktop to the Boardroom
Cisco Unified
Communications
Manager
On Premises Hybrid Cloud
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12

12. Consistent employee services, whether at main campus, branch office, or remote.
1 Voice and Video Call Processing
Enterprise-class unified voice and video call management
2 Mobility and Presence
Single-integration client for adaptive workspaces
Cisco
Unified Communications
Manager 3 Business to Business
Secure intercompany collaboration, intra and intercompany
4 Choice of Endpoints and Devices
From IP phones to mobile devices to video experiences.
5 Management
Integrated tools for intelligent administration and user support
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13

13. Scalability
40,000 users in a single cluster; 80,000 users in a super-cluster
Centralized or Distributed Call Processing
Deployed across an IP network, with transparent features and management, dial-plan
partitioning
Administration
Real-time performance monitoring, dial-plan analysis and management, single sign-on,
bulk administration, and EnergyWise intelligent power management
Enhanced Desk Phone Features
Do not disturb, intercom and audio message-waiting indication, secure conferencing,
call recording, and silent monitoring.
1 Voice and Video Call Processing
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14

14. Video Application Servers
B2B and
Expressway™ Firewall Traversal/ Remote Worker
Intercompany Media Engine
Unified CM
SME
Distributed
Advanced Enterprise Conferencing
Conferencing Services
Services
SIP
SIP grooming
IP PBX Trunking (video)
3rd Party/H.323
Through Cisco Unified
Video Endpoints
Border Element
1 Voice and Video Call Processing
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15

15. Simultaneous Seamlessly move Single voice mailbox Extend your Place mobile calls
ring on all phones calls between across all phone numbers office phone through Cisco UCM
mobile and
desktop phones
2 Mobility and Presence
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16

16. Video Fully Free Mission- Free long- Standards- Business
telephony automated and international critical distance based to Business
self-learning calls security calls
3 Business to Business
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17

17. Session Management Capabilities
 Simplified global dial plan
 Deep interoperability
SIP TRUNK
 Eased migration from
TDM to UC
Mobile Cisco IME
 Extend to rich
Unified CM collaborative applications
Unified Messaging
SME  Multiple deployment models
IM Contact Center
Enterprise Apps Video
3rd Party PBX 3rd Party PBX
Vendor #1 Vendor #2
3 Business to Business
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18

18. Mobile
Collaborative
Advanced
Collaborative
Advanced
Professional
Advanced
Business
Business
Basic
Voice Communications Media Communications
Voice Visual, Mobile, Virtualized
4 Choice of Endpoints and Devices
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19

19. Multipurpose
Total Immersion Personal
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20

20. Multipurpose
Cisco Video Endpoints
Total Immersion Personal
Third-Party Endpoints
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21

21. Immersive Multipurpose Personal Solution
500-37 C90
C60
500-32
C40
Profile
65 / 52 / 42
1100
C20
Quick
Set
3010 Dual 65 / 52
EX60 / 90
3210
T3 Custom
MX200
MX300
Movi
Vertical
Extensions
1300-65 E20 WebEx Healthcare
1300-47 Cius OneTouch Education
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22

22. Quad
Jabber Social Collaboration
WebEx Rich, Real-Time
Communications
Virtual Meetings
Group One-one; Many-to-many
Real-time One-to-few Real-time and asynchronous
Real-time
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23

23. Rich, Real-Time
Virtual Meetings Communications Social Collaboration
WebEx Jabber Quad
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24

24. Industry-leading Web conferencing
• Audio, web, and high-quality video
• Meeting, Training, Event, and Support versions
Document, application, desktop sharing
Ad-hoc and scheduled meetings, including
scheduling with Outlook and Lotus Notes
Interoperable with Cisco Unified Communications products
Delivered securely over the Cisco Collaboration Cloud
Consistent, cross-platform experience
• Windows, Mac, Linux, Unix, Solaris
• Supported on mobile devices
• Available in 13 languages
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25

25. Collaboration Solutions
TelePresence/Jabber for
enhanced collaboration
Mobile Devices and
IP Phones
Mobile/IP phones provide
ubiquitous access
On-Premises Audio and
Cisco Network Devices
MeetingPlace/ASR/3rd Party
audio/Medianet for lower TCO
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26

26. All-in-one UC Application Collaborate from Any Workspace
 Presence and IM  PC, Mac, tablet, smart phone
 Voice, video, voice messaging  On-premises and Cloud
 Desktop sharing, conferencing  Integration with Microsoft Office
4 Choice of Endpoints and Devices
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27

27. • See who is available and how
• Instantly and efficiently interact
• Desktop and mobile access
• Easily escalate
Audio, video, web share
• Interoperable
XMPP-based – broad support
Federates with popular solutions
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28

28. Cisco Presence Light-ups Click-to-IM, Click to-Call
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29

29. Social Content
Out-of-Box Enterprise Built-In Integration with
Social Software for Desktop Content / Document Management
& Mobile Devices Systems
Context: Activities, Social Graph, Notifications, Recommendations, Search
Open Standards & APIs Built-In Integration
to Integrate with Business with Enterprise Communications
and Transactional Systems Systems
Business Process Communication
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30

30. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31

31. Monitoring, Alerting and
Service Quality Monitoring
Troubleshooting
Reporting Provisioning
Complete Lifecycle
Management
5 Management
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 32

32. Devices
Collaboration
Applications
Client Services
Collaboration
Services
Medianet Services
Any combination of end-user clients, devices,
Network Services and applications from Cisco or third parties
access this core.
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 33

33. Interoperable,
Open Architecture
Secure Flexible
Intracompany Consumption Models
Integrated
Experience
Enterprise
Pervasive Video
Social Software
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 34

34.  Use Collaboration as a
competitive differentiator.
 Develop a collaboration strategy
using an architectural approach
 Design your user experience to be
mobile, social, visual, and virtual
 Collaboration is a journey, not a project
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 35
35

35. Q&A
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