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Cisco Prime Collaboration

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Cisco Prime Collaboration Management (Jim Whitten presenting)

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Cisco Prime Collaboration

  1. 1. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public Local Edition Cisco Prime Collaboration Simplifying the Management of Collaboration Services Jim Whitten, Product Manager
  2. 2. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2 ̶ Provisioning ̶ Assurance ̶ Analytics Management Challenges Solution Overview Packaging Options: Standard and Advanced Cisco Prime™ Overview Cisco Prime Collaboration Cisco Prime Collaboration Demonstration
  3. 3. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3 Simplified Automated Integrated best practices Infrastructure Services Applications • Efficient management with an optimized user experience • Integrated workflows and best practices for faster operations • Improved delivery and predictability of services • The Cisco Advantage: Achieving unparalleled time-to-value for Cisco equipment and technologies Complete Management Approach Cisco Prime™ Infrastructure Cisco Prime Collaboration Cisco Prime Data Center
  4. 4. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5 • Siloed, nonintegrated, and complex management products • Network operators under increasing pressure to reduce operating expenses • Inadequate tools and minimal IT staff to provision new users rapidly and accurately • Need to avoid expensive and time-consuming system and service outages, and minimize service degradation • Need to ensure superior end-user experience
  5. 5. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6 Reduce the Number of Cisco Interfaces Required to Manage Cisco Collaboration Over Time Standard and Advanced Configurations • Cisco Prime™ Collaboration Standard is included with all Cisco® Unified Workspace Licensing and Cisco User Connect Licensing, and Cisco Prime Collaboration Advanced is available for upgrade. • Standard is available and compatible only with Cisco Unified Communications 10.0. Advanced supports Cisco Unified Communications 8.0 through 10.0. • Standard enables provisioning of all voice and video services purchased and fault monitoring across voice and video for a single cluster environment. • Advanced is available for multicluster scale, additional automation, deeper diagnostic capabilities, and long-term reporting.
  6. 6. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7 One system manages Cisco® Unified Communications and Cisco TelePresence® networks Provisioning, assurance, and analytics are offered in a single, integrated product. The solution reduces management complexity and total cost of ownership. The solution speeds site rollouts and reduces time required to add and change users and services. The solution helps ensure high quality of service and timely problem resolution for a superior end-user experiences. Standard and Advanced Options
  7. 7. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8 Assurance Continuous Monitoring and Diagnostics Analytics Long-Term Trending and Reporting Provisioning Simplified Deployment and Configuration
  8. 8. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9 Provisioning • Accelerates Cisco® Unified Communications site rollouts and dramatically reduces time to perform user moves, adds, changes, and deletions (MACD) • Removes complexity to speed delegation to help desk personnel, lowering operating expenses Assurance • Helps ensure reliable service delivery through proactive fault detection and rapid isolation using purpose-built diagnostic tools • Expedites operator resolution of service quality concerns before affecting end users Analytics • Enables administrators to analyze trends for capacity planning, resource optimization, and quality of service • Quickly determines the success of advanced collaboration technology adoption influencing future investment decisions Analytics Long-Term Trending and Reporting Assurance Continuous Monitoring and Diagnostics Simplified Deployment and Configuration Provisioning
  9. 9. Cisco Confidential 10C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved.
  10. 10. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11 With Cisco Prime Collaboration ProvisioningBefore Cisco Prime Collaboration Provisioning Reduced Deployment and Operating Costs Through: • Accelerated site rollouts and reduction in time required to add users • Delegation of moves, adds, and changes to help desk personnel • Lowering of training requirements through single user interface for call control, messaging, and presence Improved Operational Consistency and Control: • Fine-grained, role-based access control • Tracking and auditing of all activity for improved accountability and troubleshooting Cisco UCM Interfaces Cisco® Unified Communications Manager Cluster Cisco Unity® Connection Voicemail Cisco Unified Communications Manager Express, Cisco Unity Express Cisco Unity Connection Interfaces Cisco IOS® CME and Cisco Unity Express Interfaces Cisco Unity® Interfaces Request for Services Service Active Engineer Admin
  11. 11. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12 • Single interface for provisioning of users and their voice and unified communications video services • Policy-based automation to align with enterprise rules, workflow, and delegation • Scheduled scripts with templates for bulk provisioning • Tracking of all changes for expedited auditing and troubleshooting • Northbound workflow API for workflow automation
  12. 12. Cisco Confidential 13C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved.
  13. 13. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14 Greater End-User Satisfaction • Service quality problems are isolated before users are affected. • System and service outages are minimized. Increased IT Staff Productivity • System proactively notifies operators of problems and facilitates rapid resolution of problems. • Intuitive GUI and simplified operator task flows promote ease of use. Reduced Operating Expenses • The solution helps optimize use of critical collaboration infrastructure and resources. • Rapid isolation of performance problems and accelerated troubleshooting reduce mean time to repair (MTTR).
  14. 14. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15 Voice and Video Management • Single pane of glass for the entire collaboration network • Single repository for all collaboration inventory Dashboard Summary • View network status at a glance. • Quickly identify potential problems. • Instantly access troubleshooting tools. Alarm Correlation • Facilitates event notification reduction • Facilitates email and SNMP forwarding Proactive Troubleshooting • Simulate traffic • Test circuits and endpoints
  15. 15. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16 Full Network View • Endpoints, servers, and infrastructure • Cluster-level groupings Voice Diagnostic Portal • KPI grouped by device type • Multiple statistic overlay graphs Voice Diagnostic Testing • Run both real-time and scheduled tests. • Check for dial tone, registration, and end-to-end communication. • Test links with IP SLA to isolate jitter and packet loss. • Verify emergency calling and phone features are working.
  16. 16. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17 End-to-End Monitoring • View all sessions – scheduled, completed, or in progress. • Rapidly isolate problems to the network or endpoint. • Identify latency, jitter, and packet loss. Real-Time Mediatrace Diagnostics • View and simulate end-to-end sessions over Cisco® and third-party devices. • On Cisco network devices, view CPU, memory, and interface statistics to locate bottlenecks in the network. • On Cisco Medianet devices, view jitter and packet loss statistics and DSCP information to pinpoint hotspots affecting session quality.
  17. 17. Cisco Confidential 18C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved.
  18. 18. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19 Cost Savings Through Resource Optimization • The solution identifies under- and overused resources for redistribution. • Traffic patterns are isolated to promote configuration optimization and improve quality of service. • The solution expedites detection of off-net traffic trends for redirection on-net to reduce costs. Smarter Investment Decisions and Easy Deployment Analysis • Trends are identified to anticipate expansion needs, including heavily used (preferred) endpoint types. • The solution provides insight into voice and video technology usage. • The solution eases deployment progress tracking. Effective Capacity Planning • Quick identification of capacity bottlenecks promotes adding capacity where its needed, improving quality of service.
  19. 19. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20 Technology Adoption • Shows the weekly progress of collaboration deployments • Breaks down the way endpoints are being used by type, model, and shows audio/video usage trends Service Experience • Identifies call failure trends, long-term service quality distribution by location, and most affected endpoints • Identifies traffic patterns, top traffic locations, and top traffic destinations Capacity Analysis and Asset Usage • Tracks Average Bouncing Busy Hour and top/bottom trunk, conferencing (MCU), and CAC bandwidth usage • Tracks underused endpoints Traffic Analysis • Tracks dialed numbers, off-net calls, call traffic per location, and traffic type (external, internal, local, and more)
  20. 20. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21 • Out-of-the-box statistics summary views display the top N measurements to quickly prioritize areas for attention. • Customizable, summary view dashlets are stored for each operator preference. • Troubleshooting workflows are based on Cisco best practices; they significantly reduce problem isolation times. • Device-specific diagnostic portals automatically group the primary performance indicators needed for deep analysis. • IP SLA and medianet embedded in Cisco devices provide the instrumentation to quickly isolate network impairments. • Cisco Prime™ Collaboration supports each new Cisco® Unified Communications release within a month. • Application programming interfaces (APIs) allow easy integration with existing OSS. Why Cisco? The Cisco Advantage: Achieving Unparalleled Time to Value for Cisco Equipment and Technologies
  21. 21. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22 Monitor and Test the Entire Voice and Video Network from a Single Product • Reduce complexity and costs. Provision New Phone Users Efficiently Proactively Identify and Resolve Network Problems Inventory All Network Assets Analytics • Track resource and application usage over time to audit the deployment and plan for change optimally. • Identify service-affecting and user trends before they affect the user experience or the business. • Accelerate provisioning and delegate user MACD administration with control. • Maintain the highest quality of service possible. • Minimize effect on services and end users. • Keep real-time records for location, licensing, and version information.
  22. 22. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23 Order by selecting the option. Pricing is based on endpoint type and quantity. Licenses are stackable for later additions. Prime Product Assured Software Subscription provides for major upgrades on an annual basis. Provisioning Assurance Analytics
  23. 23. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24 http://www.cisco.com/web/learning/le31/le46/ nmtg_training/vods/pc/pc90/PrimeCollabTraining.htm Professional VODs that show how to install and deploy: Technical Training Basic and Advanced services packages are available. Implementation Services . We offer 24-hour worldwide support. Support
  24. 24. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25 Cisco Prime™ Collaboration Website http://www.cisco.com/go/primecollaboration Partner Resources http://www.cisco.com/en/US/partner/products/ ps12363/index.html
  25. 25. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26 OpentoCustomers,Partners,andCiscoPeople * Exceptions: No sessions on U.S. public holidays and Cisco shutdown * Exceptions: No sessions on Indian public holidays and Cisco shutdown Americas Edition EMEAR Edition Software Trial Downloads | VoDs | Product Info | Etc. APJC Edition Every Week* Cisco Prime Demo Series Topic Same Time Same Place Every Tuesday Cisco Prime™ Collaboration 11:00 a.m. PST San Jose time (90 min) bit.ly/PrimeDemo No registration required Every Wednesday Cisco Prime NAM and NGA Every Thursday Cisco Prime Infrastructure Every Tuesday Cisco Prime Collaboration 10:30 a.m. CET Paris, Berlin (90 min) bit.ly/PrimeDemo-EMEAR No registration required Every Thursday Cisco Prime Infrastructure Every Tuesday Every Thursday Cisco Prime Collaboration 12:00 p.m. Singapore time (90 min) bit.ly/PrimeDemo-APJC No registration requiredCisco Prime Infrastructure www.cisco.com/go/prime-demo CiscoPrimeDemoSeries * Exceptions: No sessions on Belgium/France public holidays and Cisco shutdown

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